# Having problems setting up a user for my server

**URL:** <https://forums.plex.tv/t/having-problems-setting-up-a-user-for-my-server/506491>\
**Category:** General Discussions\
**Tags:** managed-accounts, server-synology, ios-legacy\
**Created:** [December 11, 2019, 1:00pm UTC](https://forums.plex.tv/t/having-problems-setting-up-a-user-for-my-server/506491 "2019-12-11T13:00:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![\_AEGO](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/_aego/32/219712_2.png) [@\_AEGO](https://forums.plex.tv/u/_AEGO)\
**Post date:** [December 11, 2019, 1:00pm UTC](https://forums.plex.tv/t/having-problems-setting-up-a-user-for-my-server/506491/1 "2019-12-11T13:00:18Z")

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Dear Plex team

I hope you can help me. By accident I misconfigured my daughters Plex account which should give her access to my Plex server (hosted on a Synology disk station). She uses an iOS device for accessing it.

As I found out about my mistake I wanted to start over with the account creation. Therefore I deleted the user in my dash board. But it seems that Plex now no longer sends e-mails to her mailbox. When I try to log in via the Plex web interface the password is not accepted. Resetting the password does not work (due to no e-mail received). Registering a new account with the given address does not work (error: e-mail already in use). The invitation link gets rejected as well (but I don’t know why).

What would you recommend to do now? I have several other family members accessing the server without any problem.

Thanks in advance! KR  
Oliver

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**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\
**Post date:** [December 11, 2019, 8:16pm UTC](https://forums.plex.tv/t/having-problems-setting-up-a-user-for-my-server/506491/2 "2019-12-11T20:16:16Z")

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> [@\_AEGO](#):
>
> Therefore I deleted the user in my dash board

You can’t delete an account from your dash board. Do you mean you deleted them as a friend?

> [@\_AEGO](#):
>
> Registering a new account with the given address does not work (error: e-mail already in use).

Sounds like you deleted their Plex account. As indicated when you delete an account, you cannot reuse the username or email for 30 days.

> [@\_AEGO](#):
>
> The invitation link gets rejected as well (but I don’t know why).

They can’t accept an invite without a Plex account. They will need to make a new Plex account with a new email address, and you need to invite that account, or PM me the email and I can restore that account.

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**Author:** ![\_AEGO](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/_aego/32/219712_2.png) [@\_AEGO](https://forums.plex.tv/u/_AEGO)\
**Post date:** [December 11, 2019, 9:41pm UTC](https://forums.plex.tv/t/having-problems-setting-up-a-user-for-my-server/506491/3 "2019-12-11T21:41:38Z")

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Dear MovieFan.Plex

Thank you for your informative answer. I will send you a PM with my daughters e-mail address. It would be great if you could restore her account. As soon as the problem is completely solved I will mark your posting as “solution”.

Cheers  
Oliver

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 10, 2020, 9:41pm UTC](https://forums.plex.tv/t/having-problems-setting-up-a-user-for-my-server/506491/4 "2020-03-10T21:41:43Z")

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