# HDD not recognised by Plex Web (Linux Server)

**URL:** <https://forums.plex.tv/t/hdd-not-recognised-by-plex-web-linux-server/693254>\
**Category:** Plex Labs\
**Tags:** server-linux-arm\
**Created:** [February 21, 2021, 3:46pm UTC](https://forums.plex.tv/t/hdd-not-recognised-by-plex-web-linux-server/693254 "2021-02-21T15:46:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Jonnyshep](https://avatars.discourse-cdn.com/v4/letter/j/3da27b/32.png) [@Jonnyshep](https://forums.plex.tv/u/Jonnyshep)\
**Post date:** [February 21, 2021, 3:46pm UTC](https://forums.plex.tv/t/hdd-not-recognised-by-plex-web-linux-server/693254/1 "2021-02-21T15:46:56Z")

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Hi All,

So I’ve set up Plex server on my Ras pi 4. All is okay but I can’t access my external HDD. I’ve had a look on the forum to find a fix but unable to find one yet. I’ve seen a couple of posts about the user not have permissions.

I have went into `“sudo nano /etc/default/plexmediaserver” but there is no text within the file.

Within Linux GUI I’m able to see all of the files within the external drive. but within Plex it can see the drive but unable to view any of the movies within it.

thanks for the help in advance!!

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**Author:** ![Orko](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/orko/32/82522_2.png) [@Orko](https://forums.plex.tv/u/Orko)\
**Post date:** [February 21, 2021, 3:59pm UTC](https://forums.plex.tv/t/hdd-not-recognised-by-plex-web-linux-server/693254/2 "2021-02-21T15:59:53Z")

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Plex Web is not responsible for finding the hdd.  
You have to add a library to your PlexMediaServer with your hdd as a media folder.  
Here is how you do that:

[https://support.plex.tv/articles/200288926-creating-libraries/](https://support.plex.tv/articles/200288926-creating-libraries/)

Be sure that the files on your HDD are readable by the plex user, permission wise.

A quick fix for would be to give read permissions to all to your mediafiles.

> chmod -R o+r /path/to/your/media\_library

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [February 21, 2021, 4:19pm UTC](https://forums.plex.tv/t/hdd-not-recognised-by-plex-web-linux-server/693254/3 "2021-02-21T16:19:58Z")

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Here is a tailored How-To

> [@Using EXT, NTFS, or other format drives (internal or external) on Linux](https://forums.plex.tv/t/using-ext-ntfs-or-other-format-drives-internal-or-external-on-linux/198544):
>
> This document is of primary interest to anyone who has connected USB drives or has media on other internal drives but user plex can’t access it due to Linux’s default security mechanisms. WARNING: This procedure will not work for SNAP, Docker or other container mechanisms unless expressly handled within the confines of the container. This procedure is intended for use with the dpkg package. We will walk through the steps needed to add these external USB hard drives and internal hard drives…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 22, 2021, 4:20pm UTC](https://forums.plex.tv/t/hdd-not-recognised-by-plex-web-linux-server/693254/4 "2021-05-22T16:20:34Z")

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