# Help Getting Quick Sync HW Transcoding Working in Ubuntu 20.04

**URL:** <https://forums.plex.tv/t/help-getting-quick-sync-hw-transcoding-working-in-ubuntu-20-04/615607>\
**Category:** Plex Media Server\
**Tags:** server-linux\
**Created:** [July 21, 2020, 3:04pm UTC](https://forums.plex.tv/t/help-getting-quick-sync-hw-transcoding-working-in-ubuntu-20-04/615607 "2020-07-21T15:04:52Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![techmattr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/techmattr/32/5565_2.png) [@techmattr](https://forums.plex.tv/u/techmattr)\
**Post date:** [July 21, 2020, 3:04pm UTC](https://forums.plex.tv/t/help-getting-quick-sync-hw-transcoding-working-in-ubuntu-20-04/615607/1 "2020-07-21T15:04:53Z")

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Server Version#: 1.19.4.2935  
Player Version#: Any

I have Ubuntu Server 20.04 installed on bare metal E3-1285 v6.  
The following packages are all installed  
intel-media-va-driver/focal,now 20.1.1+dfsg1-1 amd64  
libigdgmm11/focal,now 20.1.1+ds1-1 amd64  
libmfx1/focal,now 20.1.0-0ubuntu1 amd64  
libva-drm2/focal,now 2.7.0-2 amd64  
libva-wayland2/focal,now 2.7.0-2 amd64  
libva-x11-2/focal,now 2.7.0-2 amd64  
libva2/focal,now 2.7.0-2 amd64  
vainfo/focal,now 2.6.0+ds1-1 amd64

There is no render file in /dev/dri

[Plex Media Server.zip](https://forums.plex.tv/uploads/short-url/f0desaPmlUVwOjkfD57tm4rd4RJ.zip) (2.0 KB)

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [July 21, 2020, 3:21pm UTC](https://forums.plex.tv/t/help-getting-quick-sync-hw-transcoding-working-in-ubuntu-20-04/615607/2 "2020-07-21T15:21:54Z")

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1. Thanks for the logs but you’ve trimmed out too much. In the future, please provide the entire log set zip
2. Did you install the binary from the Ubuntu store or from plex.tv/downloads? The SNAP from the Ubuntu store is a container. Containers don’t have access to hardware without special adjustments inside the container.

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**Author:** ![techmattr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/techmattr/32/5565_2.png) [@techmattr](https://forums.plex.tv/u/techmattr)\
**Post date:** [July 21, 2020, 3:46pm UTC](https://forums.plex.tv/t/help-getting-quick-sync-hw-transcoding-working-in-ubuntu-20-04/615607/3 "2020-07-21T15:46:08Z")

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I install manually with the .deb package. I don’t use snap.

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**Author:** ![techmattr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/techmattr/32/5565_2.png) [@techmattr](https://forums.plex.tv/u/techmattr)\
**Post date:** [July 21, 2020, 3:48pm UTC](https://forums.plex.tv/t/help-getting-quick-sync-hw-transcoding-working-in-ubuntu-20-04/615607/4 "2020-07-21T15:48:19Z")

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I did just try reinstalling and it says right during the install: PlexMediaServer install: Transcoding HW: Not found

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<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [July 21, 2020, 4:44pm UTC](https://forums.plex.tv/t/help-getting-quick-sync-hw-transcoding-working-in-ubuntu-20-04/615607/5 "2020-07-21T16:44:40Z")

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Please attach the plex installer log file.  
This is native and not a VM?

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<div class="post-metadata">

**Author:** ![techmattr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/techmattr/32/5565_2.png) [@techmattr](https://forums.plex.tv/u/techmattr)\
**Post date:** [July 21, 2020, 5:36pm UTC](https://forums.plex.tv/t/help-getting-quick-sync-hw-transcoding-working-in-ubuntu-20-04/615607/6 "2020-07-21T17:36:19Z")

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Bah. Sorry for wasting your time. I used the wrong motherboard… I have several Supermicro boards here and I grabbed a X11SSM instead of a X11SSH… The M does not support iGPU. Thanks for the support.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 19, 2020, 5:36pm UTC](https://forums.plex.tv/t/help-getting-quick-sync-hw-transcoding-working-in-ubuntu-20-04/615607/7 "2020-10-19T17:36:38Z")

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