# HELP - I lose internet connection when Plex Media Server is started **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [September 5, 2021, 11:51am UTC](https://forums.plex.tv/t/help-i-lose-internet-connection-when-plex-media-server-is-started/741201 "2021-09-05T11:51:37Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![1919camaro\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/1/bbce88/32.png) [@1919camaro\_gmail\_com](https://forums.plex.tv/u/1919camaro_gmail_com)\ **Post date:** [September 5, 2021, 11:51am UTC](https://forums.plex.tv/t/help-i-lose-internet-connection-when-plex-media-server-is-started/741201/1 "2021-09-05T11:51:37Z")
I am new to Plex. I installed the latest PMS program (1.24.1.4931-1a38e63c6-x86) on one of my W10 (20H2) desktop computers. Whenever PMS is running, I immediately lose the internet connection on the computer but the local network connection remains good. I think it’s doing something to my FIOS router settings (Actiontec MI424WR rev i). I have a small home network with 3 computers, a NAS device, 2 DVD players and a ROKU box. All devices are hardwired with fixed IPv4 addresses. All of my network cables connect to a Netgear GS108 v3 Gigabit switch which is connected to the router. In order to restore my internet connection, I need to stop the PMS program and either change the IP address on that computer or reboot the router. I don’t know if it makes a difference, but I have Serviio Pro 2.0 running on my other 2 computers. I hope I supplied enough information. Any help is appreciated. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 4, 2021, 12:33pm UTC](https://forums.plex.tv/t/help-i-lose-internet-connection-when-plex-media-server-is-started/741201/3 "2021-12-04T12:33:27Z")
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