# Help installing Plex Connect **URL:** \ **Category:** Apps & Creations\ **Created:** [November 21, 2014, 7:08pm UTC](https://forums.plex.tv/t/help-installing-plex-connect/83528 "2014-11-21T19:08:31Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![binning](https://avatars.discourse-cdn.com/v4/letter/b/8e8cbc/32.png) [@binning](https://forums.plex.tv/u/binning)\ **Post date:** [November 21, 2014, 7:08pm UTC](https://forums.plex.tv/t/help-installing-plex-connect/83528/1 "2014-11-21T19:08:31Z")
I've tried to install it in C:\Program Files\PlexConnect-master and also C:\Program Files (x86)\PlexConnect-master   Whenever I click on PlexConnect.py the python dos window opens for a flash and then disappears. I have windows 8 on my server.   I have installed Python 2.7.8   Anyone know why the screen flashes and then disappears? I'm guessing why this is why it isn't working when I direct my Apple TV to the DNS address 192.168.1.85     ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [November 21, 2014, 7:39pm UTC](https://forums.plex.tv/t/help-installing-plex-connect/83528/2 "2014-11-21T19:39:05Z")
- read/post "PlexConnect.log". - open a cmd window, "cd" to your folder, run PlexConnect.py from there... check the error msg. ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [November 21, 2014, 7:39pm UTC](https://forums.plex.tv/t/help-installing-plex-connect/83528/3 "2014-11-21T19:39:21Z")
Run it manually from a cmd window and you should see the error. ---
**Author:** ![mk3pete](https://avatars.discourse-cdn.com/v4/letter/m/7993a0/32.png) [@mk3pete](https://forums.plex.tv/u/mk3pete)\ **Post date:** [November 22, 2014, 4:11am UTC](https://forums.plex.tv/t/help-installing-plex-connect/83528/4 "2014-11-22T04:11:57Z")
i  have the same problem guys.. can you explain how i run it manually:) cheers ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [November 22, 2014, 7:15am UTC](https://forums.plex.tv/t/help-installing-plex-connect/83528/5 "2014-11-22T07:15:21Z")
- open cmd window - type cd "c:\programs\plexconnect" - or wherever you stored it - type PlexConnect.py If you have python installed, it should get started. If not, then there is your first issue... ---
**Author:** ![binning](https://avatars.discourse-cdn.com/v4/letter/b/8e8cbc/32.png) [@binning](https://forums.plex.tv/u/binning)\ **Post date:** [November 22, 2014, 11:36am UTC](https://forums.plex.tv/t/help-installing-plex-connect/83528/6 "2014-11-22T11:36:36Z")
Thanks managed to get it just running using the cmd option. Does the plex server have to be on all the time for other apple tv services to work e,g, youtube? ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [November 22, 2014, 11:47am UTC](https://forums.plex.tv/t/help-installing-plex-connect/83528/7 "2014-11-22T11:47:03Z")
> Thanks managed to get it just running using the cmd option. > > Does the plex server have to be on all the time for other apple tv services to work e,g, youtube? Good, you may want to install as a service so it runs automatically at boot time (see wiki for details). The device running PlexConnect has to be on all the time as it needs to forward all of these requests, this is a limitation but not an issue for most users who run their PMS 24/7 anyway. The only way around this is to either switch the ATV DNS back and forth or to do the DNS forwarding on your router (this is an advanced setup and requires a linux based router to do). ---
**Author:** ![amsquires83](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/amsquires83/32/530_2.png) [@amsquires83](https://forums.plex.tv/u/amsquires83)\ **Post date:** [December 15, 2014, 8:51pm UTC](https://forums.plex.tv/t/help-installing-plex-connect/83528/8 "2014-12-15T20:51:41Z")
For what it's worth, I had this **PlexAPI: We failed to reach a server. Reason: Unauthorized**  issue and I fixed it by changing the permissions on the folder that I'd extracted Plex Connect to: C:\Program Files (x86)\Plex Connect\   Right click the folder Select the **Security** tab **Edit** **Add** type " **Everyone**" (without the quotes) into the box and then click **Check Names** OK Tick the " **Full Control**" box OK OK ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 3:36am UTC](https://forums.plex.tv/t/help-installing-plex-connect/83528/9 "2019-12-21T03:36:41Z")
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