# Help me please! **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [May 24, 2026, 6:20pm UTC](https://forums.plex.tv/t/help-me-please/939120 "2026-05-24T18:20:12Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![ericbachtel](https://avatars.discourse-cdn.com/v4/letter/e/85f322/32.png) [@ericbachtel](https://forums.plex.tv/u/ericbachtel)\ **Post date:** [May 24, 2026, 6:20pm UTC](https://forums.plex.tv/t/help-me-please/939120/1 "2026-05-24T18:20:13Z")
QNAP Server Version: 1.42.2.10156 Synology Server Version: 1.43.2.10687 I have a new NAS and I am migrating from a QNAP to a Synology. I am unable to claim the new Synology Server and map to new locations after installation and after signing in and I select a profile in the app it says I am “Not Authorized” on this server. I uninstalled and re-installed software on new NAS with no luck. What am I doing wrong? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 24, 2026, 6:43pm UTC](https://forums.plex.tv/t/help-me-please/939120/2 "2026-05-24T18:43:38Z")
You might want to bookmark this thread: [Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-how-tos/490215/1) ---
**Author:** ![ericbachtel](https://avatars.discourse-cdn.com/v4/letter/e/85f322/32.png) [@ericbachtel](https://forums.plex.tv/u/ericbachtel)\ **Post date:** [May 24, 2026, 7:43pm UTC](https://forums.plex.tv/t/help-me-please/939120/3 "2026-05-24T19:43:14Z")
Thank you! I went thru several of the steps and with the same results. Should I stop the old server when doing all of these steps? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [May 24, 2026, 7:51pm UTC](https://forums.plex.tv/t/help-me-please/939120/4 "2026-05-24T19:51:01Z")
If running DSM 7.x, use FAQ 31. ---
**Author:** ![ericbachtel](https://avatars.discourse-cdn.com/v4/letter/e/85f322/32.png) [@ericbachtel](https://forums.plex.tv/u/ericbachtel)\ **Post date:** [May 24, 2026, 8:24pm UTC](https://forums.plex.tv/t/help-me-please/939120/5 "2026-05-24T20:24:25Z")
Networking isn’t right…didn’t claim server. Will need to figure this out… ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [May 24, 2026, 9:17pm UTC](https://forums.plex.tv/t/help-me-please/939120/6 "2026-05-24T21:17:28Z")
Disable the Synology firewall (for troubleshooting purposes). Check network basics (Synology Control Panel → Network): - Use [Private Network](https://en.wikipedia.org/wiki/Private_network) addressing (192.168.x.y, 172.16.x.y to 172.31.x.y, or 10.x.y.z). - Verify IP address & mask - Verify Default gateway (usually router IP address) - DNS - If possible, use a public DNS such as 1.1.1.1 (Cloudflare), 8.8.8.8 (Google), or 9.9.9.9 (Quad9). Sync the NAS with a public NTP server. If the NAS time is incorrect, it can interfere with claiming. DSM 7: Synology Control Panel → Regional Options → Time tab ---
**Author:** ![ericbachtel](https://avatars.discourse-cdn.com/v4/letter/e/85f322/32.png) [@ericbachtel](https://forums.plex.tv/u/ericbachtel)\ **Post date:** [May 24, 2026, 10:49pm UTC](https://forums.plex.tv/t/help-me-please/939120/7 "2026-05-24T22:49:26Z")
All done and verified. Server still unable to be claimed. ---
**Author:** ![ericbachtel](https://avatars.discourse-cdn.com/v4/letter/e/85f322/32.png) [@ericbachtel](https://forums.plex.tv/u/ericbachtel)\ **Post date:** [May 24, 2026, 11:20pm UTC](https://forums.plex.tv/t/help-me-please/939120/8 "2026-05-24T23:20:28Z")
All good now! Restarted and came right up…ugh