# HELP - Media Missing - unexpected error occurred

**URL:** <https://forums.plex.tv/t/help-media-missing-unexpected-error-occurred/802411>\
**Category:** Remote Access\
**Tags:** server-docker\
**Created:** [July 28, 2022, 6:48pm UTC](https://forums.plex.tv/t/help-media-missing-unexpected-error-occurred/802411 "2022-07-28T18:48:18Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![bolond2](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bolond2/32/20633_2.png) [@bolond2](https://forums.plex.tv/u/bolond2)\
**Post date:** [July 28, 2022, 6:48pm UTC](https://forums.plex.tv/t/help-media-missing-unexpected-error-occurred/802411/1 "2022-07-28T18:48:18Z")

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Server Version#: Version 4.84.1

I was trying to diagnose an intermittent remote access issue, and now Plex give me an “An unexpected error occurred.” message for all of my media libraries. I am running the official Plex Docker container, and it has been working great, except for the intermittent remote access issue. I have tried to revert all changes, but still nothing is showing up. Can I refresh the container, without deleting all of my data (Playlists, Collections, DVR Recordings, etc)?  
I am attaching the logs that I download after multiple restarts and trial and error.  
[Plex Media Server Logs\_2022-07-28\_10-33-28.zip](https://forums.plex.tv/uploads/short-url/qSgx5kK6VAD7AM2c55xUQshoOPd.zip) (1.5 MB)

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**Author:** ![PunkleJones](https://avatars.discourse-cdn.com/v4/letter/p/c37758/32.png) [@PunkleJones](https://forums.plex.tv/u/PunkleJones)\
**Post date:** [July 28, 2022, 7:13pm UTC](https://forums.plex.tv/t/help-media-missing-unexpected-error-occurred/802411/2 "2022-07-28T19:13:11Z")

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Reset should work without losing any data (but Maybe that container.)  
When you update container (in the gui) you grab a (new) image and download, stop the running container, Reset, and start.

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**Author:** ![bolond2](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bolond2/32/20633_2.png) [@bolond2](https://forums.plex.tv/u/bolond2)\
**Post date:** [July 28, 2022, 7:36pm UTC](https://forums.plex.tv/t/help-media-missing-unexpected-error-occurred/802411/3 "2022-07-28T19:36:44Z")

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Thanks. I have removed the container and restarted a new one several times. I still can’t get my media.

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**Author:** ![bolond2](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bolond2/32/20633_2.png) [@bolond2](https://forums.plex.tv/u/bolond2)\
**Post date:** [July 29, 2022, 8:19pm UTC](https://forums.plex.tv/t/help-media-missing-unexpected-error-occurred/802411/4 "2022-07-29T20:19:36Z")

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Hello,

I tried repairing the DB as described here:

> **[Repair a Corrupted Database | Plex Support](https://support.plex.tv/articles/repair-a-corrupted-database/)**
>
> Note: This article is for Plex Media Server version 1.23.2 and newer. If using an earlier version, see . Though...

That seemed to do it. After that and restarting the Plex container, everything seems to be back to order.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 27, 2022, 8:19pm UTC](https://forums.plex.tv/t/help-media-missing-unexpected-error-occurred/802411/5 "2022-10-27T20:19:50Z")

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