# \[Help Needed\] CloudSync and Amazon Drive **URL:** \ **Category:** General Discussions\ **Created:** [August 14, 2016, 11:09am UTC](https://forums.plex.tv/t/help-needed-cloudsync-and-amazon-drive/154654 "2016-08-14T11:09:24Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![BrazMan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/brazman/32/13903_2.png) [@BrazMan](https://forums.plex.tv/u/BrazMan)\ **Post date:** [August 14, 2016, 11:09am UTC](https://forums.plex.tv/t/help-needed-cloudsync-and-amazon-drive/154654/1 "2016-08-14T11:09:24Z")
Hi All I got an amazon cloud drive subscription because i want to sync some Plex files (not all my library) and free my devices disk space. The Plan says “unlimited everything” but after upload some episodes of a tv show i had two surprises: 1. When i try to play (in most of the devices) i got an error message “unable to play”. If i go to amazon site i got “can´t play files over 20 min” 2. If i connect thru Plex web interface i can play the files. Is there a way to fix it? Dropbox maybe? Thanks! Braz. ---
**Author:** ![brucethevideobug](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/brucethevideobug/32/6484_2.png) [@brucethevideobug](https://forums.plex.tv/u/brucethevideobug)\ **Post date:** [August 14, 2016, 2:56pm UTC](https://forums.plex.tv/t/help-needed-cloudsync-and-amazon-drive/154654/2 "2016-08-14T14:56:28Z")
I’ve never really tried playing Plex’s synced items except through Plex. The files are on the cloud drive but have totally arbitrary filenames, so its pretty tough to pick anything other than by play and pray. ---
**Author:** ![hthighway](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hthighway/32/82003_2.png) [@hthighway](https://forums.plex.tv/u/hthighway)\ **Post date:** [August 14, 2016, 3:15pm UTC](https://forums.plex.tv/t/help-needed-cloudsync-and-amazon-drive/154654/3 "2016-08-14T15:15:33Z")
What bitrate did you set when uploading to CloudSync? And on the clients your trying to play on did you set the bitrate on the client to at least the same bitrate? ---
**Author:** ![BrazMan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/brazman/32/13903_2.png) [@BrazMan](https://forums.plex.tv/u/BrazMan)\ **Post date:** [August 14, 2016, 7:17pm UTC](https://forums.plex.tv/t/help-needed-cloudsync-and-amazon-drive/154654/4 "2016-08-14T19:17:58Z")
> @hthighway said: > What bitrate did you set when uploading to CloudSync? And on the clients your trying to play on did you set the bitrate on the client to at least the same bitrate? Thanks for your message, I Choose the plex preset “mobile” (3Mbits 720p) that is the same as my plex server settings for playback. Thx, Braz. ---
**Author:** ![BrazMan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/brazman/32/13903_2.png) [@BrazMan](https://forums.plex.tv/u/BrazMan)\ **Post date:** [August 14, 2016, 7:31pm UTC](https://forums.plex.tv/t/help-needed-cloudsync-and-amazon-drive/154654/5 "2016-08-14T19:31:09Z")
> @brucethevideobug said: > I’ve never really tried playing Plex’s synced items except through Plex. The files are on the cloud drive but have totally arbitrary filenames, so its pretty tough to pick anything other than by play and pray. Hi @brucethevideobug I will try to explain better: 1. I use the option Sync to convert the video and upload to the amazon cloud drive. This operation works fine! 2. When i log in to Plex account and play any file (using Plex Web) this operation also works fine! 3. If i try to play any of those files using the Plex app (for mobile or tablets) I am NOT ABLE to play it. 4. If i log in to the amazon cloud drive site I am NOT ABLE to play it. I have a message: “can´t play files over 20 min”. So the point is: How can i avoid this problem? Thank you for your help 🙂 Braz. ---
**Author:** ![hthighway](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hthighway/32/82003_2.png) [@hthighway](https://forums.plex.tv/u/hthighway)\ **Post date:** [August 14, 2016, 7:43pm UTC](https://forums.plex.tv/t/help-needed-cloudsync-and-amazon-drive/154654/6 "2016-08-14T19:43:44Z")
> @BrazMan said: > > > @hthighway said: > > What bitrate did you set when uploading to CloudSync? And on the clients your trying to play on did you set the bitrate on the client to at least the same bitrate? > > Thanks for your message, > > I Choose the plex preset “mobile” (3Mbits 720p) that is the same as my plex server settings for playback. > > Thx, > Braz. Each device, plex/web or mobile device, have their own settings for streaming. Make sure the mobile devices streaming quality is set to Direct Play the CloudSync content ---
**Author:** ![brucethevideobug](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/brucethevideobug/32/6484_2.png) [@brucethevideobug](https://forums.plex.tv/u/brucethevideobug)\ **Post date:** [September 3, 2016, 8:32am UTC](https://forums.plex.tv/t/help-needed-cloudsync-and-amazon-drive/154654/7 "2016-09-03T08:32:12Z")
I get it a little better now. You are playing the files through Plex, but find that they won’t play. I’ve found that often a cloud synced file will play when the mobile device is on wifi, but not if it is on 3 g through Verizon. I’ve heard an explanation, but didn’t quite get it. Find wifi when you can and you may be able to play. ---
**Author:** ![BrazMan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/brazman/32/13903_2.png) [@BrazMan](https://forums.plex.tv/u/BrazMan)\ **Post date:** [September 3, 2016, 11:20pm UTC](https://forums.plex.tv/t/help-needed-cloudsync-and-amazon-drive/154654/8 "2016-09-03T23:20:05Z")
> @brucethevideobug said: > I get it a little better now. You are playing the files through Plex, but find that they won’t play. I’ve found that often a cloud synced file will play when the mobile device is on wifi, but not if it is on 3 g through Verizon. I’ve heard an explanation, but didn’t quite get it. Find wifi when you can and you may be able to play. I always try to play it on wired or wi-fi… It does not work at all… ---
**Author:** ![brucethevideobug](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/brucethevideobug/32/6484_2.png) [@brucethevideobug](https://forums.plex.tv/u/brucethevideobug)\ **Post date:** [September 17, 2016, 1:14am UTC](https://forums.plex.tv/t/help-needed-cloudsync-and-amazon-drive/154654/9 "2016-09-17T01:14:05Z")
It appears you didn’t get a better answer. I think you’ll find control related to direct play under the heading media in the mobile app, but the specific vary with the app and device I think. This an elaboration to hhighway’s response: “Each device, plex/web or mobile device, have their own settings for streaming. Make sure the mobile devices streaming quality is set to Direct Play the CloudSync content.” ---
**Author:** ![Kraevin](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kraevin/32/96968_2.png) [@Kraevin](https://forums.plex.tv/u/Kraevin)\ **Post date:** [September 17, 2016, 2:27am UTC](https://forums.plex.tv/t/help-needed-cloudsync-and-amazon-drive/154654/10 "2016-09-17T02:27:12Z")
As others have said, make sure your devices are set to direct play, as the cloud cannot transcode files on its own. ---
**Author:** ![BrazMan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/brazman/32/13903_2.png) [@BrazMan](https://forums.plex.tv/u/BrazMan)\ **Post date:** [September 18, 2016, 9:58am UTC](https://forums.plex.tv/t/help-needed-cloudsync-and-amazon-drive/154654/11 "2016-09-18T09:58:07Z")
> @brucethevideobug said: > It appears you didn’t get a better answer. > > I think you’ll find control related to direct play under the heading media in the mobile app, but the specific vary with the app and device I think. This an elaboration to hhighway’s response: > > “Each device, plex/web or mobile device, have their own settings for streaming. Make sure the mobile devices streaming quality is set to Direct Play the CloudSync content.” Hi! After doing that i was able to play in most of the devices… The Only one that still not working is Samsung TV app. Any idea? THX, Leo. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 9:45pm UTC](https://forums.plex.tv/t/help-needed-cloudsync-and-amazon-drive/154654/12 "2020-01-07T21:45:42Z")