# Help Needed: Having issues with hardware transcoding in Linux **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [June 28, 2020, 9:30am UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180 "2020-06-28T09:30:14Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![mistergav](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mistergav/32/196249_2.png) [@mistergav](https://forums.plex.tv/u/mistergav)\ **Post date:** [June 28, 2020, 9:30am UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/1 "2020-06-28T09:30:14Z")
Server Version#: 1.19.4.2935 Player Version#: N/A - Same issue with all players Good Morning, Recently I am having some issues with hardware transcoding, something that worked well in the past. I am running PMS in Ubuntu with a P2000 and some Xeon CPUs. The issue is that when hardware transcoding is enabled, players don’t play anything, the moment I turn it off they start. I have looked at the console, but I’m not seeing any errors. I checked the drivers in Linux for the GPU, removed and reinstalled but have the same issue. Everything with Nvidia-smi seems to be in order. I have attached the log file to see if anyone can help, if I have missed any details please let me know. Regards, Gavin [Plex Media Server Logs\_2020-06-28\_09-25-32.zip](https://forums.plex.tv/uploads/short-url/hLAsQ7UKHfEj2uNmJeDFjT9b98E.zip) (5.5 MB) ---
**Author:** ![mistergav](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mistergav/32/196249_2.png) [@mistergav](https://forums.plex.tv/u/mistergav)\ **Post date:** [June 28, 2020, 11:40am UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/2 "2020-06-28T11:40:45Z")
[Plex Media Server Logs\_2020-06-28\_11-36-09.zip](https://forums.plex.tv/uploads/short-url/rNwxSeH1sdFy4zHO6Iezfndn15R.zip) (140.9 KB) I cleared the log files, and replicated the issue. It looks like it keep reloading FFMPEG over and over: > Jun 28, 2020 11:34:39.944 [0x7f5248ff9700] DEBUG - Audio Stream: 597297, Subtitle Stream: -1 > Jun 28, 2020 11:34:40.013 [0x7f52497fa700] DEBUG - Scaled up video bitrate to 22066Kbps based on 1.500000x fudge factor. > Jun 28, 2020 11:34:40.017 [0x7f52497fa700] DEBUG - MDE: Selected protocol hls; container: mpegts > Jun 28, 2020 11:34:40.017 [0x7f52497fa700] DEBUG - MDE: analyzing media item 207663 > Jun 28, 2020 11:34:40.017 [0x7f52497fa700] DEBUG - MDE: Winchester (2018): no direct play video profile exists for http/mkv/h264 > Jun 28, 2020 11:34:40.017 [0x7f52497fa700] DEBUG - MDE: Winchester (2018): no direct play video profile exists for http/mkv/h264/dca > Jun 28, 2020 11:34:40.017 [0x7f52497fa700] DEBUG - MDE: Cannot direct stream audio stream due to codec dca when profile only allows aac > Jun 28, 2020 11:34:40.018 [0x7f52497fa700] DEBUG - MDE: Winchester (2018): selected media 0 / 207663 > Jun 28, 2020 11:34:40.018 [0x7f52497fa700] DEBUG - Streaming Resource: Calculated bandwidth of 31063kbps exceeds bandwidth limit. Changing decision parameters provided by client to fit bandwidth limit of 720kbps > Jun 28, 2020 11:34:40.018 [0x7f52497fa700] DEBUG - Streaming Resource: Determining preferred transcode encoders through transcode only decision. > Jun 28, 2020 11:34:40.018 [0x7f52497fa700] DEBUG - Codecs: testing h264\_vaapi (encoder) > Jun 28, 2020 11:34:40.018 [0x7f52497fa700] DEBUG - Codecs: hardware transcoding: testing API vaapi > Jun 28, 2020 11:34:40.018 [0x7f52497fa700] DEBUG - Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Input/output error > Jun 28, 2020 11:34:40.018 [0x7f52497fa700] DEBUG - Codecs: testing h264\_nvenc (encoder) > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - Codecs: hardware transcoding: testing API nvenc > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded lib: libcuda.so.1 > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuInit > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuDeviceGetCount > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuDeviceGet > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuDeviceGetAttribute > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuDeviceGetName > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuDeviceComputeCapability > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuCtxCreate\_v2 > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuCtxSetLimit > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuCtxPushCurrent\_v2 > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuCtxPopCurrent\_v2 > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuCtxDestroy\_v2 > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuMemAlloc\_v2 > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuMemAllocPitch\_v2 > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuMemsetD8Async > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuMemFree\_v2 > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuMemcpy2D\_v2 > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuMemcpy2DAsync\_v2 > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuGetErrorName > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuGetErrorString > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuStreamCreate > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuStreamQuery > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuStreamSynchronize > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuStreamDestroy\_v2 > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuStreamAddCallback > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuEventCreate > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuEventDestroy\_v2 > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuEventSynchronize > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuEventQuery > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuEventRecord > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuLaunchKernel > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuModuleLoadData > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuModuleUnload > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuModuleGetFunction > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuTexObjectCreate > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuTexObjectDestroy > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuGLGetDevices\_v2 > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuGraphicsGLRegisterImage > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuGraphicsUnregisterResource > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuGraphicsMapResources > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuGraphicsUnmapResources > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuGraphicsSubResourceGetMappedArray > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuDeviceGetUuid > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuImportExternalMemory > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuDestroyExternalMemory > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuExternalMemoryGetMappedBuffer > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuExternalMemoryGetMappedMipmappedArray > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuMipmappedArrayGetLevel > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuMipmappedArrayDestroy > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuImportExternalSemaphore > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuDestroyExternalSemaphore > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuSignalExternalSemaphoresAsync > Jun 28, 2020 11:34:40.019 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuWaitExternalSemaphoresAsync > Jun 28, 2020 11:34:40.037 [0x7f5248ff9700] DEBUG - We’re going to try to auto-select an audio stream for account 1. > Jun 28, 2020 11:34:40.037 [0x7f5248ff9700] DEBUG - Selecting best audio stream for part ID 267124 (autoselect: 1 language: en) > Jun 28, 2020 11:34:40.037 [0x7f5248ff9700] DEBUG - We’re going to try to auto-select a subtitle. > Jun 28, 2020 11:34:40.037 [0x7f5248ff9700] DEBUG - Audio Stream: 596655, Subtitle Stream: -1 > Jun 28, 2020 11:34:40.133 [0x7f5248ff9700] DEBUG - There were 1 top-level paths for DC’s Legends of Tomorrow. > Jun 28, 2020 11:34:40.430 [0x7f5248ff9700] DEBUG - There were 1 top-level paths for Line of Duty. > Jun 28, 2020 11:34:40.432 [0x7f5248ff9700] DEBUG - There were 1 top-level paths for True Blood. > Jun 28, 2020 11:34:40.434 [0x7f5248ff9700] DEBUG - There were 1 top-level paths for Lost. > Jun 28, 2020 11:34:40.435 [0x7f5248ff9700] DEBUG - There were 1 top-level paths for Money Heist. > Jun 28, 2020 11:34:40.437 [0x7f5248ff9700] DEBUG - There were 1 top-level paths for The Mentalist. > Jun 28, 2020 11:34:40.439 [0x7f5248ff9700] DEBUG - There were 1 top-level paths for F is for Family. > Jun 28, 2020 11:34:40.440 [0x7f5248ff9700] DEBUG - There were 1 top-level paths for Fear the Walking Dead. > Jun 28, 2020 11:34:40.441 [0x7f5248ff9700] DEBUG - We’re going to try to auto-select an audio stream for account 1. > Jun 28, 2020 11:34:40.441 [0x7f5248ff9700] DEBUG - Selecting best audio stream for part ID 265871 (autoselect: 1 language: en) > Jun 28, 2020 11:34:40.441 [0x7f5248ff9700] DEBUG - We’re going to try to auto-select a subtitle. > Jun 28, 2020 11:34:40.441 [0x7f5248ff9700] DEBUG - Audio Stream: 590746, Subtitle Stream: -1 > Jun 28, 2020 11:34:40.441 [0x7f5248ff9700] DEBUG - We’re going to try to auto-select an audio stream for account 1. > Jun 28, 2020 11:34:40.441 [0x7f5248ff9700] DEBUG - Selecting best audio stream for part ID 265845 (autoselect: 1 language: en) > Jun 28, 2020 11:34:40.441 [0x7f5248ff9700] DEBUG - We’re going to try to auto-select a subtitle. > Jun 28, 2020 11:34:40.441 [0x7f5248ff9700] DEBUG - Audio Stream: 590686, Subtitle Stream: -1 > Jun 28, 2020 11:34:40.444 [0x7f5248ff9700] DEBUG - There were 1 top-level paths for The West Wing. > Jun 28, 2020 11:34:40.444 [0x7f5248ff9700] DEBUG - We’re going to try to auto-select an audio stream for account 1. > Jun 28, 2020 11:34:40.444 [0x7f5248ff9700] DEBUG - Selecting best audio stream for part ID 265426 (autoselect: 1 language: en) > Jun 28, 2020 11:34:40.444 [0x7f5248ff9700] DEBUG - We’re going to try to auto-select a subtitle. > Jun 28, 2020 11:34:40.444 [0x7f5248ff9700] DEBUG - Audio Stream: 589633, Subtitle Stream: -1 > Jun 28, 2020 11:34:40.446 [0x7f5248ff9700] DEBUG - There were 1 top-level paths for Alone. > Jun 28, 2020 11:34:40.446 [0x7f5248ff9700] DEBUG - We’re going to try to auto-select an audio stream for account 1. > Jun 28, 2020 11:34:40.446 [0x7f5248ff9700] DEBUG - Selecting best audio stream for part ID 265394 (autoselect: 1 language: en) > Jun 28, 2020 11:34:40.446 [0x7f5248ff9700] DEBUG - We’re going to try to auto-select a subtitle. > Jun 28, 2020 11:34:40.446 [0x7f5248ff9700] DEBUG - Audio Stream: 589550, Subtitle Stream: -1 > Jun 28, 2020 11:34:40.448 [0x7f5248ff9700] DEBUG - There were 1 top-level paths for Farscape. > Jun 28, 2020 11:34:40.578 [0x7f5248ff9700] DEBUG - There were 1 top-level paths for Star Trek. > Jun 28, 2020 11:34:40.578 [0x7f5248ff9700] DEBUG - We’re going to try to auto-select an audio stream for account 1. > Jun 28, 2020 11:34:40.578 [0x7f5248ff9700] DEBUG - Selecting best audio stream for part ID 268669 (autoselect: 1 language: en) > Jun 28, 2020 11:34:40.578 [0x7f5248ff9700] DEBUG - We’re going to try to auto-select a subtitle. > Jun 28, 2020 11:34:40.578 [0x7f5248ff9700] DEBUG - Audio Stream: 603160, Subtitle Stream: -1 > Jun 28, 2020 11:34:40.578 [0x7f5248ff9700] DEBUG - We’re going to try to auto-select an audio stream for account 1. > Jun 28, 2020 11:34:40.578 [0x7f5248ff9700] DEBUG - Selecting best audio stream for part ID 255425 (autoselect: 1 language: en) > Jun 28, 2020 11:34:40.578 [0x7f5248ff9700] DEBUG - We’re going to try to auto-select a subtitle. > Jun 28, 2020 11:34:40.578 [0x7f5248ff9700] DEBUG - Audio Stream: 565412, Subtitle Stream: -1 > Jun 28, 2020 11:34:40.598 [0x7f529e441700] DEBUG - Completed: [10.10.20.5:60638] 200 GET /hubs?promoted=1&includeTypeFirst=1&contentDirectoryID=4%2C2&count=50&includeExternalMedia=1&includeRecentChannels=1 (56 live) TLS GZIP 1340ms 65773 bytes (pipelined: 3) > Jun 28, 2020 11:34:41.203 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded lib: libcuda.so.1 > Jun 28, 2020 11:34:41.203 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuInit > Jun 28, 2020 11:34:41.203 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuDeviceGetCount > Jun 28, 2020 11:34:41.203 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuDeviceGet > Jun 28, 2020 11:34:41.203 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuDeviceGetAttribute > Jun 28, 2020 11:34:41.203 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuDeviceGetName > Jun 28, 2020 11:34:41.203 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuDeviceComputeCapability > Jun 28, 2020 11:34:41.203 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuCtxCreate\_v2 > Jun 28, 2020 11:34:41.203 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuCtxSetLimit > Jun 28, 2020 11:34:41.203 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuCtxPushCurrent\_v2 > Jun 28, 2020 11:34:41.203 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuCtxPopCurrent\_v2 > Jun 28, 2020 11:34:41.203 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuCtxDestroy\_v2 > Jun 28, 2020 11:34:41.203 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuMemAlloc\_v2 > Jun 28, 2020 11:34:41.203 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuMemAllocPitch\_v2 > Jun 28, 2020 11:34:41.203 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuMemsetD8Async > Jun 28, 2020 11:34:41.203 [0x7f52497fa700] DEBUG - [FFMPEG] - Loaded sym: cuMemFree\_v2 ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 28, 2020, 5:36pm UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/3 "2020-06-28T17:36:46Z")
Thank you for the logs. I am seeing a number of errors which raise questions 1. How is this proxied? ( you have a number of curl calls failing which should not) 2. You also show 10.x.x.x (RFC-1918 address) which shows as WAN . 3. which version of the Nvidia drivers are installed? 4. Is this installed as a SNAP or the DPKG package? ---
**Author:** ![mistergav](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mistergav/32/196249_2.png) [@mistergav](https://forums.plex.tv/u/mistergav)\ **Post date:** [June 28, 2020, 10:25pm UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/4 "2020-06-28T22:25:29Z")
Hi there, thanks for coming back so quickly. 1. I have NGINX setup as a reverse proxy, maybe there is issues with the settings? 2. Maybe this ties into point one? 3. 440.10 4. This is a DPKG. Thanks! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 28, 2020, 10:41pm UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/5 "2020-06-28T22:41:52Z")
When PMS is behind a proxy, and knowing that the codecs are downloaded on demand, there is the possibility they weren’t downloaded cleanly initially. As first step, 1. Stop Plex 2. Open a terminal window 3. Delete the contents of “/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Codecs” 4. Start Plex 5. As you start to play, there will be a first-time additional startup delay as the codecs are downloaded. This is normal and expected. 6. Let’s see if it rights itself after this point ---
**Author:** ![mistergav](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mistergav/32/196249_2.png) [@mistergav](https://forums.plex.tv/u/mistergav)\ **Post date:** [June 29, 2020, 8:09am UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/6 "2020-06-29T08:09:31Z")
[Plex Media Server Logs\_2020-06-29\_07-54-13.zip](https://forums.plex.tv/uploads/short-url/hmGCe3sxnpjqqbms7MRFzZY0fbn.zip) (4.5 MB) Hi! Updated log file attached. Thanks! I did as instructed, it redownloaded “99c90e0-3095-linux-x86\_64 + EasyAudioEncoder-652-linux-x86\_64”. But the issue remains, when i turn on hardware transcoding it fails to start and FFMPEG keep reloading. The moment i turn off hardware transcoding the stream starts. Is there any way to determine which GPU plex is trying to use? I should mention this that is running inside a VMWare VM, so need to make sure that its using the right GPU (P2000) which is D129. drwxr-xr-x 3 root root 140 Jun 29 07:41 . drwxr-xr-x 19 root root 4220 Jun 29 07:41 … drwxr-xr-x 2 root root 120 Jun 29 07:41 by-path crw-rw----+ 1 root render 226, 0 Jun 29 07:41 card0 crw-rw----+ 1 root render 226, 1 Jun 29 07:41 card1 crw-rw----+ 1 root render 226, 128 Jun 29 07:41 renderD128 crw-rw----+ 1 root render 226, 129 Jun 29 07:41 renderD129 Regards. ---
**Author:** ![Saberwolf](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@Saberwolf](https://forums.plex.tv/u/Saberwolf)\ **Post date:** [June 29, 2020, 8:19am UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/7 "2020-06-29T08:19:14Z")
have to ask a few questions one are you it in a vm or as a base install of ubuntu are you using nvidia driver if your using nvidia drivers do ls -la /dev/nvidia\* and report what you find also do lsmod | grep nvidia report what you find run nvidia-smi and report what its output you need a few folders with proper permissions for transcoding to work unless your issue is drivers your output should look like this root@pve:~# ls -ls /dev/nvidia\* 0 crw-rw-rw- 1 root 100000 195, 0 Jun 25 09:38 /dev/nvidia0 0 crw-rw-rw- 1 root 100000 195, 255 Jun 25 09:38 /dev/nvidiactl 0 crw-rw-rw- 1 root 100000 195, 254 Jun 25 09:38 /dev/nvidia-modeset 0 crw-rw-rw- 1 root 100000 511, 0 Jun 25 09:38 /dev/nvidia-uvm 0 crw-rw-rw- 1 root 100000 511, 1 Jun 25 09:38 /dev/nvidia-uvm-tools root@pve:~# uvm is cuda support for transcodes it is where plex uses the api code for cuda if you missing any of those folders run these to command and try to transcode again nvidia-modprobe -c0 -u nvidia-smi ---
**Author:** ![mistergav](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mistergav/32/196249_2.png) [@mistergav](https://forums.plex.tv/u/mistergav)\ **Post date:** [June 29, 2020, 8:43am UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/8 "2020-06-29T08:43:38Z")
> one are you it in a vm or as a base install of ubuntu Yes, running in a VMWare VM with the GPU passed through. > do ls -la /dev/nvidia\* and report what you find crw-rw-rw- 1 root root 195, 254 Jun 29 07:41 /dev/nvidia-modeset crw-rw-rw- 1 root root 237, 0 Jun 29 07:41 /dev/nvidia-uvm crw-rw-rw- 1 root root 237, 1 Jun 29 07:41 /dev/nvidia-uvm-tools crw-rw-rw- 1 root root 195, 0 Jun 29 07:41 /dev/nvidia0 crw-rw-rw- 1 root root 195, 255 Jun 29 07:41 /dev/nvidiactl > also do lsmod | grep nvidia report what you find nvidia\_uvm 966656 2 nvidia\_drm 45056 0 nvidia\_modeset 1114112 1 nvidia\_drm Nvidia 20680704 17 nvidia\_uvm,nvidia\_modeset drm\_kms\_helper 184320 2 vmwgfx,nvidia\_drm drm 491520 7 vmwgfx,drm\_kms\_helper,nvidia\_drm,ttm ipmi\_msghandler 106496 2 ipmi\_devintf,Nvidia > run nvidia-smi and report what its output ±----------------------------------------------------------------------------+ | NVIDIA-SMI 440.100 Driver Version: 440.100 CUDA Version: 10.2 | |-------------------------------±---------------------±---------------------+ | GPU Name Persistence-M| Bus-Id Disp.A | Volatile Uncorr. ECC | | Fan Temp Perf Pwr:Usage/Cap| Memory-Usage | GPU-Util Compute M. | |===============================+======================+======================| | 0 Quadro P2000 Off | 00000000:0B:00.0 Off | N/A | | 54% 49C P0 19W / 75W | 10MiB / 5059MiB | 0% Default | ±------------------------------±---------------------±---------------------+ ±----------------------------------------------------------------------------+ | Processes: GPU Memory | | GPU PID Type Process name Usage | |=============================================================================| | No running processes found | ±----------------------------------------------------------------------------+ Sorry for the formatting, but you get the gist. ---
**Author:** ![Saberwolf](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@Saberwolf](https://forums.plex.tv/u/Saberwolf)\ **Post date:** [June 29, 2020, 8:51am UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/9 "2020-06-29T08:51:37Z")
i know i was having the same issue you were i am guessing as i have not got the answer your gpu passthrough it work but your missing features for full support it seems that your having permission issues i would suggest you double check your documentation with gpu passthrough and how to get full support to the host os i know i was using immou i am thinking it must have an issue with bios there must be an option that is just not enable for the feature support ---
**Author:** ![mistergav](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mistergav/32/196249_2.png) [@mistergav](https://forums.plex.tv/u/mistergav)\ **Post date:** [June 29, 2020, 9:10am UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/10 "2020-06-29T09:10:28Z")
Thanks. Dont think its permissions: > ls -la /dev/dri total 0 drwxr-xr-x 3 root root 140 Jun 29 07:41 . drwxr-xr-x 19 root root 4220 Jun 29 07:41 … drwxr-xr-x 2 root root 120 Jun 29 07:41 by-path crw-rw----+ 1 root render 226, 0 Jun 29 07:41 card0 crw-rw----+ 1 root render 226, 1 Jun 29 07:41 card1 crw-rw----+ 1 root render 226, 128 Jun 29 07:41 renderD128 crw-rw----+ 1 root render 226, 129 Jun 29 07:41 renderD129 > groups plex plex : plex render The user plex has access to the group render which the GPU’s are assigned. I’ll take a look at the BIOS, but the fact that it worked previously suggest to me that it’s OS or Plex related. ---
**Author:** ![mistergav](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mistergav/32/196249_2.png) [@mistergav](https://forums.plex.tv/u/mistergav)\ **Post date:** [June 29, 2020, 11:32am UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/11 "2020-06-29T11:32:15Z")
I redirected the hardware to make sure that plex was using the correct GPU, the same issue remains with FFMPEG reloading over and over with clients unable to start a transcode. total 0 drwxr-xr-x 3 root root 140 Jun 29 11:25 . drwxr-xr-x 19 root root 4220 Jun 29 11:26 … drwxr-xr-x 2 root root 120 Jun 29 11:25 by-path lrwxrwxrwx 1 root root 14 Jun 29 11:25 card0 -\> /dev/dri/card1 crw-rw----+ 1 root render 226, 1 Jun 29 11:25 card1 lrwxrwxrwx 1 root root 19 Jun 29 11:25 renderD128 -\> /dev/dri/renderD129 crw-rw----+ 1 root render 226, 129 Jun 29 11:25 renderD129 ---
**Author:** ![mistergav](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mistergav/32/196249_2.png) [@mistergav](https://forums.plex.tv/u/mistergav)\ **Post date:** [June 30, 2020, 7:21pm UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/12 "2020-06-30T19:21:55Z")
Anyone got any suggestions? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 30, 2020, 7:43pm UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/13 "2020-06-30T19:43:34Z")
I see the video is 4K ? Are you 100% certain the card is rated (by Nvidia) for 4K ? Logs indicate failure when the transcoder is testing it at 4K decode (Transcoder attempts to transcode a simple test frame.) EDIT: The video is: `mkv/hevc/truehd`. Make certain the card supports HEVC 2160p ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [June 30, 2020, 9:16pm UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/14 "2020-06-30T21:16:46Z")
> [@mistergav](#): > > | 0 Quadro P2000 Off | 00000000:0B:00.0 Off | N/A | > | 54% 49C P0 19W / 75W | 10MiB / 5059MiB | 0% Default | quadro p2000 shouldn’t have any problem running HW. since your running vmware, that would be the first place I would start, triple check pass through configuration and perms, however if nvidia-smi runs from within the VM, then it would seem like drivers and such are working correctly. Still, all it takes is one bad permission or wrong config to mess things up. ---
**Author:** ![mistergav](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mistergav/32/196249_2.png) [@mistergav](https://forums.plex.tv/u/mistergav)\ **Post date:** [July 5, 2020, 6:45pm UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/15 "2020-07-05T18:45:33Z")
Thanks! Will take a look at the permissions again. ---
**Author:** ![mistergav](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mistergav/32/196249_2.png) [@mistergav](https://forums.plex.tv/u/mistergav)\ **Post date:** [July 30, 2020, 12:46pm UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/16 "2020-07-30T12:46:53Z")
Just to follow-up on this, not really any further forward. Here is an update of what I have done and where I am at. - Created a new Plex VM and installed from scratch with a test DB - Same issues which leads me to believe the issue isn’t with Plex, Linux or Drivers. - Checked the Hardware, the card does transcode but Plex kicks back random “input/ouput” errors a couple of time and then it works after 2-5 attempts. This causes a huge delay before transcoded streams start, but when they are going they run fine. - Reserved the MHz and Ram in ESXI, and made them high priority shares. - I need to try disabling the VMWare SVGA display adapter, but Ubuntu doesn’t want to post without it. I think I may need a dummy display port connector on the GPU to emulate a monitor. ?!? - Another option is to try another PCI-E Slot, but not sure if that would help. If anyone has managed to get Plex working with hardware acceleration on an ESXi VM would be interested to hear if you had any issues and how you solved them. Thanks! ---
**Author:** ![mistergav](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mistergav/32/196249_2.png) [@mistergav](https://forums.plex.tv/u/mistergav)\ **Post date:** [July 30, 2020, 4:54pm UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/17 "2020-07-30T16:54:38Z")
[Plex Media Server Logs\_2020-07-30\_16-50-37.zip](https://forums.plex.tv/uploads/short-url/wzgjolsD0Fo86YUsirm5xKGXnnj.zip) (5.0 MB) Screenshot of logs filtered by hardware when starting a transcode: ![Capture](https://global.discourse-cdn.com/plex/original/3X/b/c/bce96da0d52f66a32187778acc6dbf13aaf643b5.jpeg) Screenshot of nvidia-smi during a transcode. ![2](https://global.discourse-cdn.com/plex/original/3X/d/6/d67ec9e2012b6c4a621a87f3c259bbec8a75d6b7.jpeg) ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [July 30, 2020, 5:09pm UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/18 "2020-07-30T17:09:43Z")
> [@mistergav](#): > > hardware acceleration on an ESXi VM HW through VM is often complex, coming down to specific configuration switches. perhaps some of these topics may help. [https://www.google.com/search?q=plex+vm+hardware+acceleration+esxi](https://www.google.com/search?q=plex+vm+hardware+acceleration+esxi) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 30, 2020, 7:38pm UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/19 "2020-07-30T19:38:28Z")
I’m going to be direct and ask perhaps a rude (for which I apologize) question. Why is there a VM involved? Why all the complexity? the more that is thrown into the tub – the easier it is to stop up the drain. What am I not understanding? ---
**Author:** ![mistergav](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mistergav/32/196249_2.png) [@mistergav](https://forums.plex.tv/u/mistergav)\ **Post date:** [July 31, 2020, 12:40pm UTC](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180/20 "2020-07-31T12:40:51Z")
> [@mistergav](#): > > ls -la /dev/dri Fair question… But i think we all have a responsibility to challenge oursleves to learn, and grow. If I wanted to go the easy path I would just install Plex on the spare i7 that i have. [Next page](https://forums.plex.tv/t/help-needed-having-issues-with-hardware-transcoding-in-linux/608180.md?page=2)