# Help Needed: Verification Email Not Received – Bounce List Issue? **URL:** \ **Category:** General Discussions\ **Tags:** account\ **Created:** [March 21, 2025, 8:19am UTC](https://forums.plex.tv/t/help-needed-verification-email-not-received-bounce-list-issue/909677 "2025-03-21T08:19:14Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![czyz](https://avatars.discourse-cdn.com/v4/letter/c/e99b99/32.png) [@czyz](https://forums.plex.tv/u/czyz)\ **Post date:** [March 21, 2025, 8:19am UTC](https://forums.plex.tv/t/help-needed-verification-email-not-received-bounce-list-issue/909677/1 "2025-03-21T08:19:14Z")
Hi everyone, I’m facing an issue with my Plex account where I don’t receive the verification email, even though my email address is correct. I’ve seen in other topics that similar problems were resolved when users were removed from the bounce list. Could someone please check if my email might be on the bounce list or advise on how to get it removed? Any guidance on this would be greatly appreciated. Thanks in advance ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [March 21, 2025, 11:09am UTC](https://forums.plex.tv/t/help-needed-verification-email-not-received-bounce-list-issue/909677/2 "2025-03-21T11:09:08Z")
Please create a ticket here: [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 19, 2025, 11:09am UTC](https://forums.plex.tv/t/help-needed-verification-email-not-received-bounce-list-issue/909677/3 "2025-06-19T11:09:19Z")
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