# Help Needed with Plex Pass **URL:** \ **Category:** General Discussions\ **Tags:** account\ **Created:** [April 28, 2024, 6:39am UTC](https://forums.plex.tv/t/help-needed-with-plex-pass/876240 "2024-04-28T06:39:05Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![jude13\_h](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@jude13\_h](https://forums.plex.tv/u/jude13_h)\ **Post date:** [April 28, 2024, 6:39am UTC](https://forums.plex.tv/t/help-needed-with-plex-pass/876240/1 "2024-04-28T06:39:05Z")
Hi Its my first time using plex, i am from uae and i bought the subscription yesterday for a year. All i want is to watch movie. I tried clicking movies but it always saying add to my watchlist. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [April 28, 2024, 8:02am UTC](https://forums.plex.tv/t/help-needed-with-plex-pass/876240/2 "2024-04-28T08:02:39Z")
Can you please help clarifying what kind of media you’re trying to watch? - content from a personal or shared library hosted on a Plex Media Server - content from Plex‘ online media sources (e.g. their own video-on-demand, movie rentals or live-tv-streaming) - content from a different streaming platform ---
**Author:** ![jude13\_h](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@jude13\_h](https://forums.plex.tv/u/jude13_h)\ **Post date:** [April 28, 2024, 9:31am UTC](https://forums.plex.tv/t/help-needed-with-plex-pass/876240/3 "2024-04-28T09:31:25Z")
Hi Its my first time using plex, i am from uae and i bought the subscription yesterday for a year. All i want is to watch movie. I tried clicking movies but it always saying add to my watchlist. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [April 28, 2024, 9:51am UTC](https://forums.plex.tv/t/help-needed-with-plex-pass/876240/4 "2024-04-28T09:51:13Z")
A Plex Pass doesn’t give you access to media. The online media sources offered by Plex are free (ad supported, no Plex Pass required). However there are some geographical restrictions and from what I can find, those aren’t available/supported for the UAE. [https://support.plex.tv/articles/frequently-asked-questions-vod/](https://support.plex.tv/articles/frequently-asked-questions-vod/) [https://support.plex.tv/articles/200288566-what-is-plex-pass/](https://support.plex.tv/articles/200288566-what-is-plex-pass/) ---
**Author:** ![jude13\_h](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@jude13\_h](https://forums.plex.tv/u/jude13_h)\ **Post date:** [April 28, 2024, 12:46pm UTC](https://forums.plex.tv/t/help-needed-with-plex-pass/876240/5 "2024-04-28T12:46:55Z")
It means that i paid for nothing? I subscribed for a year just yesterday and i will not use it. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 28, 2024, 1:22pm UTC](https://forums.plex.tv/t/help-needed-with-plex-pass/876240/6 "2024-04-28T13:22:42Z")
Please contact [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing) for a refund. ---
**Author:** ![jude13\_h](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@jude13\_h](https://forums.plex.tv/u/jude13_h)\ **Post date:** [April 28, 2024, 1:35pm UTC](https://forums.plex.tv/t/help-needed-with-plex-pass/876240/7 "2024-04-28T13:35:04Z")
I purchased through itunes