# Help playback Error **URL:** \ **Category:** General Discussions\ **Created:** [June 16, 2019, 10:10am UTC](https://forums.plex.tv/t/help-playback-error/423367 "2019-06-16T10:10:52Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![kfczingerbox](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@kfczingerbox](https://forums.plex.tv/u/kfczingerbox)\ **Post date:** [June 16, 2019, 10:10am UTC](https://forums.plex.tv/t/help-playback-error/423367/1 "2019-06-16T10:10:53Z")
i added some new media to my library the other day and when I click on it it gives me an error saying (playback error There was an unexpected error during playback. Please visit our forums if you continue to experience problems) it only seems to be the new files that I added, they play on my mobile but not on pmp or firefox/chrome [Plex Media Server Logs\_2019-06-16\_20-06-22.zip (3.1 MB)](https://forums.plex.tv/uploads/short-url/Anl5XGWEstqmH0lNeFpfjctXcoy.zip) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 16, 2019, 11:10am UTC](https://forums.plex.tv/t/help-playback-error/423367/2 "2019-06-16T11:10:09Z")
1. analyze the new files [https://support.plex.tv/articles/200289336-analyze-media/](https://support.plex.tv/articles/200289336-analyze-media/) 2. please deliver the **PMP** log after a playback attempt [https://support.plex.tv/articles/207338748-plex-media-player-logs/](https://support.plex.tv/articles/207338748-plex-media-player-logs/) ---
**Author:** ![kfczingerbox](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@kfczingerbox](https://forums.plex.tv/u/kfczingerbox)\ **Post date:** [June 16, 2019, 11:28am UTC](https://forums.plex.tv/t/help-playback-error/423367/3 "2019-06-16T11:28:40Z")
okay here are the logs [logs.rar (269.4 KB)](https://forums.plex.tv/uploads/short-url/814Tcm1hUcZ52wpfMWKl5rcOcNd.rar) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 16, 2019, 11:35am UTC](https://forums.plex.tv/t/help-playback-error/423367/4 "2019-06-16T11:35:33Z")
Which view mode of PMP are you using? Deskop mode? TV Mode? Is UNO preview enabled? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 16, 2019, 11:37am UTC](https://forums.plex.tv/t/help-playback-error/423367/5 "2019-06-16T11:37:55Z")
Please do also provide the content of the [Plex XML info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats "Plex XML info") of this video. ---
**Author:** ![kfczingerbox](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@kfczingerbox](https://forums.plex.tv/u/kfczingerbox)\ **Post date:** [June 16, 2019, 11:44am UTC](https://forums.plex.tv/t/help-playback-error/423367/6 "2019-06-16T11:44:50Z")
desktop mode, it’s an anime series in question and i cant get the [xml info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats) here is a small video its only the ones io recently added, [2019-06-16 21-41-05.rar (9.6 MB)](https://forums.plex.tv/uploads/short-url/nQITkvcN4uj5sCCESNOPLeR6wjS.rar) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 16, 2019, 11:45am UTC](https://forums.plex.tv/t/help-playback-error/423367/7 "2019-06-16T11:45:30Z")
> [@kfczingerbox](#): > > i cant get the [xml info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats) Why that? ---
**Author:** ![kfczingerbox](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@kfczingerbox](https://forums.plex.tv/u/kfczingerbox)\ **Post date:** [June 16, 2019, 11:47am UTC](https://forums.plex.tv/t/help-playback-error/423367/8 "2019-06-16T11:47:58Z")
in order to get the xml info i need to use the get info tab but i cant because i cant access the file ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 16, 2019, 11:49am UTC](https://forums.plex.tv/t/help-playback-error/423367/9 "2019-06-16T11:49:29Z")
Ah, I see. Does the same error occur when you access these items in the web app? [app.plex.tv](http://app.plex.tv) Have you optimized your plex database after adding these items? [https://support.plex.tv/articles/200392106-library-actions/](https://support.plex.tv/articles/200392106-library-actions/) ---
**Author:** ![kfczingerbox](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@kfczingerbox](https://forums.plex.tv/u/kfczingerbox)\ **Post date:** [June 16, 2019, 11:51am UTC](https://forums.plex.tv/t/help-playback-error/423367/10 "2019-06-16T11:51:34Z")
yes i have the same issue using the web app and yes i have optimized the database ---
**Author:** ![kfczingerbox](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@kfczingerbox](https://forums.plex.tv/u/kfczingerbox)\ **Post date:** [June 16, 2019, 11:54am UTC](https://forums.plex.tv/t/help-playback-error/423367/11 "2019-06-16T11:54:52Z")
they seem to work fine in tv-mode and on my tablet ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 16, 2019, 12:06pm UTC](https://forums.plex.tv/t/help-playback-error/423367/12 "2019-06-16T12:06:48Z")
Try this: ## check your Plex database for corruption 1. [activate debug](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/ "activate debug") logging ( **not** ‘verbose’!) 2. quit Plex Server 3. wait 1 minute 4. start Plex Server 5. wait 5 minutes 6. [fetch log files](https://support.plex.tv/hc/en-us/articles/200250417 "fetch log files") and attach them here Or inspect them yourself. Take a look at the `Plex Media Server.log` file and seek for messages about database `corrupt` or `malformed`. If you find these, you may have to repair your database. [https://support.plex.tv/articles/201100678-repair-a-corrupt-database/](https://support.plex.tv/articles/201100678-repair-a-corrupt-database/) ## clean agent cache [https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches/](https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches/) ## Dance [Plex Dance](https://forums.plex.tv/t/plex-incorrectly-identifying-tv-episodes/100265/4 "Plex Dance") the affected items ---
**Author:** ![kfczingerbox](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@kfczingerbox](https://forums.plex.tv/u/kfczingerbox)\ **Post date:** [June 16, 2019, 12:23pm UTC](https://forums.plex.tv/t/help-playback-error/423367/13 "2019-06-16T12:23:35Z")
here are the logs[Plex Media Server Logs\_2019-06-16\_22-22-18.zip (3.7 MB)](https://forums.plex.tv/uploads/short-url/zvgIz0yeovaCcvTo3358E8Waz2h.zip) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 16, 2019, 12:27pm UTC](https://forums.plex.tv/t/help-playback-error/423367/14 "2019-06-16T12:27:43Z")
There are no signs of database corruption in your logs. (Good!) Please continue with the rest of the steps. ---
**Author:** ![kfczingerbox](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@kfczingerbox](https://forums.plex.tv/u/kfczingerbox)\ **Post date:** [June 16, 2019, 12:49pm UTC](https://forums.plex.tv/t/help-playback-error/423367/15 "2019-06-16T12:49:00Z")
didn’t work ---
**Author:** ![kfczingerbox](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@kfczingerbox](https://forums.plex.tv/u/kfczingerbox)\ **Post date:** [June 18, 2019, 11:53am UTC](https://forums.plex.tv/t/help-playback-error/423367/16 "2019-06-18T11:53:19Z")
it didn’t work, i also tried re downloading the files and i still have the issue ---
**Author:** ![kfczingerbox](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@kfczingerbox](https://forums.plex.tv/u/kfczingerbox)\ **Post date:** [June 20, 2019, 8:19am UTC](https://forums.plex.tv/t/help-playback-error/423367/17 "2019-06-20T08:19:33Z")
i reset the server completely and i still have the same problem with these files not sure why ---
**Author:** ![kfczingerbox](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@kfczingerbox](https://forums.plex.tv/u/kfczingerbox)\ **Post date:** [June 20, 2019, 4:28pm UTC](https://forums.plex.tv/t/help-playback-error/423367/18 "2019-06-20T16:28:48Z")
figured out that its a problem with the latest version of pmp i downgraded pmp and now its all good ---
**Author:** ![Busterbuilder](https://avatars.discourse-cdn.com/v4/letter/b/c57346/32.png) [@Busterbuilder](https://forums.plex.tv/u/Busterbuilder)\ **Post date:** [June 24, 2019, 5:04pm UTC](https://forums.plex.tv/t/help-playback-error/423367/19 "2019-06-24T17:04:16Z")
I am having the same issue, what do you mean by PMP? Plex Media Players? if so i dont understand how this fixes the web client, if PMP refers to something else please elaborate. ---
**Author:** ![Busterbuilder](https://avatars.discourse-cdn.com/v4/letter/b/c57346/32.png) [@Busterbuilder](https://forums.plex.tv/u/Busterbuilder)\ **Post date:** [June 24, 2019, 5:15pm UTC](https://forums.plex.tv/t/help-playback-error/423367/20 "2019-06-24T17:15:17Z")
Not joking or lieing. before posting this i spend about 4 hours trying to fix this (3 hours last night 1 this morning) only real thing i did was the plex dance last night, and resting the systems. and this morning all i did was setting the logs to record. after trying to understand what was in this thread for about 30 mins and then making my post, i checked the file again. It worked with no issues, I dont know what fixed it, but i am thanking both of you regard less. [Next page](https://forums.plex.tv/t/help-playback-error/423367.md?page=2)