# Help playback Error

**URL:** <https://forums.plex.tv/t/help-playback-error/423367>\
**Category:** General Discussions\
**Created:** [June 16, 2019, 10:10am UTC](https://forums.plex.tv/t/help-playback-error/423367 "2019-06-16T10:10:52Z")\
**Posts on this page:** 1\
**Showing post:** 12

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [June 16, 2019, 12:06pm UTC](https://forums.plex.tv/t/help-playback-error/423367/12 "2019-06-16T12:06:48Z")

</div>

Try this:

## check your Plex database for corruption

1. [activate debug](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/ "activate debug") logging ( **not** ‘verbose’!)
2. quit Plex Server
3. wait 1 minute
4. start Plex Server
5. wait 5 minutes
6. [fetch log files](https://support.plex.tv/hc/en-us/articles/200250417 "fetch log files") and attach them here

Or inspect them yourself. Take a look at the `Plex Media Server.log` file and seek for messages about database `corrupt` or `malformed`.  
If you find these, you may have to repair your database.  
[https://support.plex.tv/articles/201100678-repair-a-corrupt-database/](https://support.plex.tv/articles/201100678-repair-a-corrupt-database/)

## clean agent cache

[https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches/](https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches/)

## Dance

[Plex Dance](https://forums.plex.tv/t/plex-incorrectly-identifying-tv-episodes/100265/4 "Plex Dance") the affected items

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