# Help please! **URL:** \ **Category:** Apps & Creations\ **Created:** [November 18, 2013, 10:43pm UTC](https://forums.plex.tv/t/help-please/47268 "2013-11-18T22:43:56Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![morpheo114](https://avatars.discourse-cdn.com/v4/letter/m/5e9695/32.png) [@morpheo114](https://forums.plex.tv/u/morpheo114)\ **Post date:** [November 18, 2013, 10:43pm UTC](https://forums.plex.tv/t/help-please/47268/1 "2013-11-18T22:43:56Z")
Hello.   I don't know how to do more....   I have everything ok but it doesn't connect. It put o Apple Tv "No se puede conectar a Trailers"     ---
**Author:** ![swallace17](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/swallace17/32/94527_2.png) [@swallace17](https://forums.plex.tv/u/swallace17)\ **Post date:** [November 18, 2013, 10:46pm UTC](https://forums.plex.tv/t/help-please/47268/2 "2013-11-18T22:46:00Z")
I’m sensing a “Please read the ‘read before posting’ sticky and provide all the requested information that is needed to help troubleshoot your issue.” coming on here… Just warning you:) ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [November 18, 2013, 11:09pm UTC](https://forums.plex.tv/t/help-please/47268/3 "2013-11-18T23:09:46Z")
Please read the “read before posting” sticky and provide all the requested information that is needed to help troubleshoot your issue. Gotta love iOS keyboard shortcuts 😉 ---
**Author:** ![FRITZ\_FRITZ](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fritz_fritz/32/3558_2.png) [@FRITZ\_FRITZ](https://forums.plex.tv/u/FRITZ_FRITZ)\ **Post date:** [November 18, 2013, 11:33pm UTC](https://forums.plex.tv/t/help-please/47268/4 "2013-11-18T23:33:38Z")
> Gotta love iOS keyboard shortcuts ;) lemme guess... "RTFM"? lol ---
**Author:** ![morpheo114](https://avatars.discourse-cdn.com/v4/letter/m/5e9695/32.png) [@morpheo114](https://forums.plex.tv/u/morpheo114)\ **Post date:** [November 19, 2013, 10:16am UTC](https://forums.plex.tv/t/help-please/47268/5 "2013-11-19T10:16:18Z")
First of all, sorry for my English and thaks a lot!!! - Your ATV model (2 or 3) and firmware version:  **ATV 3 --\>5.3** - - The DNS server set on the ATV: **IP--\>50.58.61.250** - - The device and operating system (including version number) that PlexConnect is installed on: **Windows 7** - - The local IP address of the device that PlexConnect is installed on: **IP--\>192.168.1.38** - - The device and operating system (including version number) that the Plex media server (PMS) is installed on: **Plex Media Server 0.9.8.10.215-020456b Windows 6.1 (Build 7601)** - - The Plex media server (PMS) version number you are running ( **do not put 'latest'** ): **Version 0.9.8.10.215** - - The local IP address of the device that the Plex media server (PMS) is installed on: **IP --\> 192.168.1.38** - - The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one. **Version 0.9.8.10.215** - - The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update) - - **Detail on the media file if it is an issue related to playing a media file** : - - A **detailed description of the issue** (the clearer you can make this the better): ---
**Author:** ![adrianwi](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/adrianwi/32/7005_2.png) [@adrianwi](https://forums.plex.tv/u/adrianwi)\ **Post date:** [November 19, 2013, 11:02am UTC](https://forums.plex.tv/t/help-please/47268/6 "2013-11-19T11:02:21Z")
I'm no technical whizz, but surely the DNS IP address you set on your aTV should be the same IP address of the box PlexConnect is running on? ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [November 19, 2013, 9:59pm UTC](https://forums.plex.tv/t/help-please/47268/7 "2013-11-19T21:59:56Z")
> I'm no technical whizz, but surely the DNS IP address you set on your aTV should be the same IP address of the box PlexConnect is running on? Yup. ---
**Author:** ![morpheo114](https://avatars.discourse-cdn.com/v4/letter/m/5e9695/32.png) [@morpheo114](https://forums.plex.tv/u/morpheo114)\ **Post date:** [November 21, 2013, 10:37am UTC](https://forums.plex.tv/t/help-please/47268/8 "2013-11-21T10:37:19Z")
So. What i have to change? ---
**Author:** ![furbys](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/furbys/32/459_2.png) [@furbys](https://forums.plex.tv/u/furbys)\ **Post date:** [November 21, 2013, 11:57am UTC](https://forums.plex.tv/t/help-please/47268/9 "2013-11-21T11:57:51Z")
- Answered you're own question :) - - > The local IP address of the device that PlexConnect is installed on:  **IP--\>192.168.1.38** ---
**Author:** ![morpheo114](https://avatars.discourse-cdn.com/v4/letter/m/5e9695/32.png) [@morpheo114](https://forums.plex.tv/u/morpheo114)\ **Post date:** [November 27, 2013, 3:32pm UTC](https://forums.plex.tv/t/help-please/47268/10 "2013-11-27T15:32:26Z")
I have made a few changes in the settings options: ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 12:29am UTC](https://forums.plex.tv/t/help-please/47268/11 "2019-12-21T00:29:10Z")
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