# Help please **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [August 15, 2020, 5:19pm UTC](https://forums.plex.tv/t/help-please/623991 "2020-08-15T17:19:55Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Razor1217](https://avatars.discourse-cdn.com/v4/letter/r/ecc23a/32.png) [@Razor1217](https://forums.plex.tv/u/Razor1217)\ **Post date:** [August 15, 2020, 5:19pm UTC](https://forums.plex.tv/t/help-please/623991/1 "2020-08-15T17:19:56Z")
Server Version#: Player Version#: I’m all up to date. Everything plays nice for 2 days and then shuts down. I can access my library from my phone or a computer, but am unable to access from my Samsung TV, or PlayStation apps. I’ve checked everything on the generic help 101 page, no help. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 15, 2020, 5:43pm UTC](https://forums.plex.tv/t/help-please/623991/2 "2020-08-15T17:43:50Z")
What update channel are you using (public vs. beta)? Up-to-date can mean different versions for those two. If the Plex Media Server itself remains accessible to your other clients, the problem could be related to the network or client apps. Would you mind sharing some more details about those? ---
**Author:** ![Razor1217](https://avatars.discourse-cdn.com/v4/letter/r/ecc23a/32.png) [@Razor1217](https://forums.plex.tv/u/Razor1217)\ **Post date:** [August 15, 2020, 7:51pm UTC](https://forums.plex.tv/t/help-please/623991/3 "2020-08-15T19:51:38Z")
![20200815_153642](https://global.discourse-cdn.com/plex/original/3X/6/5/6532d4c385a49e0ee4d5cf0a4fdd235d444b9de6.jpeg) ![20200815_153621](https://global.discourse-cdn.com/plex/original/3X/e/b/eb6c2d1328aecf391740e18023409ce6bb219634.jpeg) Still not working. I’ve reloaded PMS. I can access from my mobile phone or another laptop, but not from a PS4 or Samsung TV. ---
**Author:** ![Razor1217](https://avatars.discourse-cdn.com/v4/letter/r/ecc23a/32.png) [@Razor1217](https://forums.plex.tv/u/Razor1217)\ **Post date:** [August 22, 2020, 10:47pm UTC](https://forums.plex.tv/t/help-please/623991/4 "2020-08-22T22:47:46Z")
I’ve been scouring this forum for guidance. I’ve seen similar concerns, never a fix. Is there no one who can help? Is there an assistance member I can call? Premium member, and I cannot use the service. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 22, 2020, 11:01pm UTC](https://forums.plex.tv/t/help-please/623991/5 "2020-08-22T23:01:17Z")
Only effecting the Samsung + Playstation players? It’s working some time but then can no longer see your server? ---
**Author:** ![Razor1217](https://avatars.discourse-cdn.com/v4/letter/r/ecc23a/32.png) [@Razor1217](https://forums.plex.tv/u/Razor1217)\ **Post date:** [August 22, 2020, 11:14pm UTC](https://forums.plex.tv/t/help-please/623991/6 "2020-08-22T23:14:59Z")
Not working at all for either PS4 or Samsung TV. ![20200822_191343](https://global.discourse-cdn.com/plex/original/3X/1/b/1b6a0316842f5a6c5ce692e327cc0d01d5308b3b.jpeg) ![20200822_191258](https://global.discourse-cdn.com/plex/original/3X/d/9/d90bef2cad822d15d798a294ca77b116116393f0.jpeg) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 22, 2020, 11:17pm UTC](https://forums.plex.tv/t/help-please/623991/7 "2020-08-22T23:17:13Z")
Have you checked if this could be related to a network issue (as you can still access the server from your other clients on the same network)? Could be the devices are on a separate subnet or your PMS getting a different local IP address from your router’s DHCP server that causes those 2 clients to no longer find it. ---
**Author:** ![Razor1217](https://avatars.discourse-cdn.com/v4/letter/r/ecc23a/32.png) [@Razor1217](https://forums.plex.tv/u/Razor1217)\ **Post date:** [August 22, 2020, 11:22pm UTC](https://forums.plex.tv/t/help-please/623991/8 "2020-08-22T23:22:04Z")
How would I check this. Please assume my IT skills are limited to “wizard after install.” ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 22, 2020, 11:30pm UTC](https://forums.plex.tv/t/help-please/623991/9 "2020-08-22T23:30:51Z")
how’s your home network setup? you have a modem/router connecting to the internet – how are your devices connected to that (in particular the machine running your Plex Media Server and those 2 streaming devices)? - wired/wireless - directly connected to the router or are there other network components (e.g. a dedicated wireless access point (or a whole mesh of them)? ---
**Author:** ![Razor1217](https://avatars.discourse-cdn.com/v4/letter/r/ecc23a/32.png) [@Razor1217](https://forums.plex.tv/u/Razor1217)\ **Post date:** [August 23, 2020, 12:00am UTC](https://forums.plex.tv/t/help-please/623991/10 "2020-08-23T00:00:37Z")
I found it, thank you. My TV and PS4 were directly wired to my modem while my computer was hard wired to the Google mesh system. In short, not on the same network ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 23, 2020, 12:01am UTC](https://forums.plex.tv/t/help-please/623991/11 "2020-08-23T00:01:54Z")
Correct… there’s a Plex Pass feature in the `Network` settings of your Plex Media Server. There you can enter IP addresses of a sibling/child subnet for Plex to consider it part of your LAN. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 21, 2020, 12:02am UTC](https://forums.plex.tv/t/help-please/623991/12 "2020-11-21T00:02:02Z")
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