# HELP! PMS-SHUTDOWN.MSI missing - Package Cache missing? ? ? HELP! **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [April 29, 2022, 2:10am UTC](https://forums.plex.tv/t/help-pms-shutdown-msi-missing-package-cache-missing-help/790651 "2022-04-29T02:10:26Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![tRIKster](https://avatars.discourse-cdn.com/v4/letter/t/eb8c5e/32.png) [@tRIKster](https://forums.plex.tv/u/tRIKster)\ **Post date:** [April 29, 2022, 2:10am UTC](https://forums.plex.tv/t/help-pms-shutdown-msi-missing-package-cache-missing-help/790651/1 "2022-04-29T02:10:26Z")
Server Version#: v1.25.7604 Player Version#: I tried to update my PLEX MEDIA SERVER and I think my MALWAREBYTES program deleted the Package Cache and the pms-shutdown.msi files. Now it won’t uninstall or anything. I’ve deleted every part of PLEX from my computer and tried to reinstall new but it won’t let me. Please help. > **Summary** > > ```auto > [081C:0818][2022-04-28T19:04:51]i001: Burn v3.11.0.1701, Windows v10.0 (Build 22000: Service Pack 0), path: C:\Users\rkinn\AppData\Local\Temp\{64D95CBC-1B92-4433-B4A4-8718B244A6BC}\.cr\PlexMediaServer-1.26.0.5715-8cf78dab3-x86.exe > [081C:0818][2022-04-28T19:04:51]i000: Initializing string variable 'OEM' to value '' > [081C:0818][2022-04-28T19:04:51]i000: Initializing string variable 'NOLAUNCH' to value '' > [081C:0818][2022-04-28T19:04:51]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Plex\Plex Media Server' > [081C:0818][2022-04-28T19:04:51]i000: Initializing string variable 'DefaultInstallFolder64' to value '[ProgramFiles64Folder]Plex\Plex Media Server\' > [081C:0818][2022-04-28T19:04:51]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\Plex Media Server.exe' > [081C:0818][2022-04-28T19:04:51]i009: Command Line: '-burn.clean.room=C:\Users\rkinn\OneDrive\Desktop\PlexMediaServer-1.26.0.5715-8cf78dab3-x86.exe -burn.filehandle.attached=888 -burn.filehandle.self=768' > [081C:0818][2022-04-28T19:04:51]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\rkinn\OneDrive\Desktop\PlexMediaServer-1.26.0.5715-8cf78dab3-x86.exe' > [081C:0818][2022-04-28T19:04:51]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\rkinn\OneDrive\Desktop\' > [081C:0818][2022-04-28T19:04:51]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\rkinn\AppData\Local\Temp\Plex Media Server_20220428190451.log' > [081C:0818][2022-04-28T19:04:51]i000: Setting string variable 'WixBundleManufacturer' to value 'Plex, Inc.' > [081C:4C2C][2022-04-28T19:04:51]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033 > [081C:4C2C][2022-04-28T19:04:51]i000: Setting version variable 'WixBundleFileVersion' to value '1.26.0.5715' > [081C:0818][2022-04-28T19:04:51]i100: Detect begin, 16 packages > [081C:0818][2022-04-28T19:04:51]i000: Registry value not found. Key = 'Software\Plex, Inc.\Plex Media Server', Value = 'InstallFolder' > [081C:0818][2022-04-28T19:04:51]i052: Condition 'NOT PreviousInstallFolder' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i000: Setting string variable 'PreviousInstallFolder' to value 'C:\Program Files (x86)\Plex\Plex Media Server\' > [081C:0818][2022-04-28T19:04:51]i052: Condition 'PreviousInstallFolder' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i000: Directory search: DefaultInstallFolderSearch, did not find path: C:\Program Files\Plex\Plex Media Server\, reason: 0x80070003 > [081C:0818][2022-04-28T19:04:51]i052: Condition 'PreviousInstallFolder AND (NOT PreviousInstallFolder ~= DefaultInstallFolder64)' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i000: Setting string variable 'InstallFolder' to value 'C:\Program Files (x86)\Plex\Plex Media Server\' > [081C:0818][2022-04-28T19:04:51]i000: Setting numeric variable 'FoundMfPlatDll' to value 1 > [081C:0818][2022-04-28T19:04:51]i000: Setting numeric variable 'Found_ucrtbase_dll' to value 1 > [081C:0818][2022-04-28T19:04:51]i052: Condition 'NOT Found_ucrtbase_dll' evaluates to false. > [081C:0818][2022-04-28T19:04:51]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14' > [081C:0818][2022-04-28T19:04:51]i000: Setting string variable 'WinRegReleaseID' to value '2009' > [081C:0818][2022-04-28T19:04:51]i000: Setting string variable 'WinRegCurrentBuildNumber' to value '22000' > [081C:0818][2022-04-28T19:04:51]i000: Setting string variable 'WinRegInstallationType' to value 'Client' > [081C:0818][2022-04-28T19:04:51]i000: Setting string variable 'WinRegEditionID' to value 'Core' > [081C:0818][2022-04-28T19:04:51]i000: Setting string variable 'WinRegProductName' to value 'Windows 10 Home' > [081C:0818][2022-04-28T19:04:51]i000: Setting string variable 'WinRegMediaPlayer' to value '%ProgramFiles%\Windows Media Player' > [081C:0818][2022-04-28T19:04:51]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14' > [081C:0818][2022-04-28T19:04:51]i000: Setting string variable 'WinRegCurrentBuild' to value '22000' > [081C:0818][2022-04-28T19:04:51]e000: Error 0x80070003: Failed to get size of pseudo bundle: C:\ProgramData\Package Cache\{8988789a-ac6e-46fa-ba95-82631208f10f}\pms.exe > [081C:0818][2022-04-28T19:04:51]e000: Error 0x80070003: Failed to initialize package from related bundle id: {8988789a-ac6e-46fa-ba95-82631208f10f} > [081C:0818][2022-04-28T19:04:51]i052: Condition 'FoundMfPlatDll' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i052: Condition 'FoundMfPlatDll' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i052: Condition 'FoundMfPlatDll AND WinRegMediaPlayer' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i052: Condition 'FoundMfPlatDll AND WinRegMediaPlayer' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i052: Condition 'FoundMfPlatDll' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i052: Condition 'FoundMfPlatDll' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i052: Condition 'FoundMfPlatDll' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i052: Condition 'FoundMfPlatDll' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i052: Condition 'FoundMfPlatDll' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i052: Condition 'FoundMfPlatDll' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i052: Condition 'FoundMfPlatDll' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i052: Condition 'FoundMfPlatDll' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i103: Detected related package: {2B625F7E-A62F-4B18-AAE0-4F067DFECE76}, scope: PerMachine, version: 1.25.7604.0, language: 0 operation: MajorUpgrade > [081C:0818][2022-04-28T19:04:51]i101: Detected package: MediaPackWin7x86, state: Present, cached: None > [081C:0818][2022-04-28T19:04:51]i101: Detected package: MediaPackWin7x64, state: Present, cached: None > [081C:0818][2022-04-28T19:04:51]i101: Detected package: MediaPackWin8x86, state: Present, cached: None > [081C:0818][2022-04-28T19:04:51]i101: Detected package: MediaPackWin8x64, state: Present, cached: None > [081C:0818][2022-04-28T19:04:51]i101: Detected package: MediaPackWin81x86, state: Present, cached: None > [081C:0818][2022-04-28T19:04:51]i101: Detected package: MediaPackWin81x64, state: Present, cached: None > [081C:0818][2022-04-28T19:04:51]i101: Detected package: MediaPackWin10x86, state: Present, cached: None > [081C:0818][2022-04-28T19:04:51]i101: Detected package: MediaPackWin10x64, state: Present, cached: None > [081C:0818][2022-04-28T19:04:51]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None > [081C:0818][2022-04-28T19:04:51]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None > [081C:0818][2022-04-28T19:04:51]i101: Detected package: MediaPackWin10x861607, state: Present, cached: None > [081C:0818][2022-04-28T19:04:51]i101: Detected package: MediaPackWin10x641607, state: Present, cached: None > [081C:0818][2022-04-28T19:04:51]i101: Detected package: pmsshutdown, state: Absent, cached: Complete > [081C:0818][2022-04-28T19:04:51]i101: Detected package: vcredist_repair, state: Absent, cached: Complete > [081C:0818][2022-04-28T19:04:51]i101: Detected package: vcredist, state: Absent, cached: Complete > [081C:0818][2022-04-28T19:04:51]i101: Detected package: pms, state: Absent, cached: Complete > [081C:0818][2022-04-28T19:04:51]i052: Condition 'VersionNT >= v6.1' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i052: Condition 'NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i052: Condition 'NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))' evaluates to true. > [081C:0818][2022-04-28T19:04:51]i199: Detect complete, result: 0x0 > [081C:4C2C][2022-04-28T19:04:54]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0 > [081C:0818][2022-04-28T19:04:54]i200: Plan begin, 16 packages, action: Install > [081C:0818][2022-04-28T19:04:54]i052: Condition 'VersionNT=v6.1 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false. > [081C:0818][2022-04-28T19:04:54]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86 > [081C:0818][2022-04-28T19:04:54]i052: Condition 'VersionNT=v6.1 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false. > [081C:0818][2022-04-28T19:04:54]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64 > [081C:0818][2022-04-28T19:04:54]i052: Condition 'VersionNT=v6.2 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false. > [081C:0818][2022-04-28T19:04:54]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86 > [081C:0818][2022-04-28T19:04:54]i052: Condition 'VersionNT=v6.2 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false. > [081C:0818][2022-04-28T19:04:54]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64 > [081C:0818][2022-04-28T19:04:54]i052: Condition 'VersionNT=v6.3 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false. > [081C:0818][2022-04-28T19:04:54]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86 > [081C:0818][2022-04-28T19:04:54]i052: Condition 'VersionNT=v6.3 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false. > [081C:0818][2022-04-28T19:04:54]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64 > [081C:0818][2022-04-28T19:04:54]i052: Condition 'VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~="Client"' evaluates to false. > [081C:0818][2022-04-28T19:04:54]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86 > [081C:0818][2022-04-28T19:04:54]i052: Condition 'VersionNT>=v10.0 AND VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~="Client"' evaluates to false. > [081C:0818][2022-04-28T19:04:54]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64 > [081C:0818][2022-04-28T19:04:54]i052: Condition 'VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~="Client"' evaluates to false. > [081C:0818][2022-04-28T19:04:54]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511 > [081C:0818][2022-04-28T19:04:54]i052: Condition 'VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~="Client"' evaluates to false. > [081C:0818][2022-04-28T19:04:54]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511 > [081C:0818][2022-04-28T19:04:54]i052: Condition 'VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1607 AND WinRegInstallationType~="Client"' evaluates to false. > [081C:0818][2022-04-28T19:04:54]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861607 > [081C:0818][2022-04-28T19:04:54]i052: Condition 'VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1607 AND WinRegInstallationType~="Client"' evaluates to false. > [081C:0818][2022-04-28T19:04:54]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641607 > [081C:0818][2022-04-28T19:04:54]i000: Setting string variable 'WixBundleRollbackLog_pmsshutdown' to value 'C:\Users\rkinn\AppData\Local\Temp\Plex Media Server_20220428190451_000_pmsshutdown_rollback.log' > [081C:0818][2022-04-28T19:04:54]i000: Setting string variable 'WixBundleLog_pmsshutdown' to value 'C:\Users\rkinn\AppData\Local\Temp\Plex Media Server_20220428190451_000_pmsshutdown.log' > [081C:0818][2022-04-28T19:04:54]i052: Condition 'Bad_VCRedist' evaluates to false. > [081C:0818][2022-04-28T19:04:54]w321: Skipping dependency registration on package with no dependency providers: vcredist_repair > [081C:0818][2022-04-28T19:04:54]i052: Condition 'NOT Bad_VCRedist' evaluates to true. > [081C:0818][2022-04-28T19:04:54]w321: Skipping dependency registration on package with no dependency providers: vcredist > [081C:0818][2022-04-28T19:04:54]i000: Setting string variable 'WixBundleLog_vcredist' to value 'C:\Users\rkinn\AppData\Local\Temp\Plex Media Server_20220428190451_001_vcredist.log' > [081C:0818][2022-04-28T19:04:54]i000: Setting string variable 'WixBundleRollbackLog_pms' to value 'C:\Users\rkinn\AppData\Local\Temp\Plex Media Server_20220428190451_002_pms_rollback.log' > [081C:0818][2022-04-28T19:04:54]i000: Setting string variable 'WixBundleLog_pms' to value 'C:\Users\rkinn\AppData\Local\Temp\Plex Media Server_20220428190451_002_pms.log' > [081C:0818][2022-04-28T19:04:54]i201: Planned package: MediaPackWin7x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None > [081C:0818][2022-04-28T19:04:54]i201: Planned package: MediaPackWin7x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None > [081C:0818][2022-04-28T19:04:54]i201: Planned package: MediaPackWin8x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None > [081C:0818][2022-04-28T19:04:54]i201: Planned package: MediaPackWin8x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None > [081C:0818][2022-04-28T19:04:54]i201: Planned package: MediaPackWin81x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None > [081C:0818][2022-04-28T19:04:54]i201: Planned package: MediaPackWin81x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None > [081C:0818][2022-04-28T19:04:54]i201: Planned package: MediaPackWin10x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None > [081C:0818][2022-04-28T19:04:54]i201: Planned package: MediaPackWin10x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None > [081C:0818][2022-04-28T19:04:54]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None > [081C:0818][2022-04-28T19:04:54]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None > [081C:0818][2022-04-28T19:04:54]i201: Planned package: MediaPackWin10x861607, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None > [081C:0818][2022-04-28T19:04:54]i201: Planned package: MediaPackWin10x641607, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None > [081C:0818][2022-04-28T19:04:54]i201: Planned package: pmsshutdown, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register > [081C:0818][2022-04-28T19:04:54]i201: Planned package: vcredist_repair, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None > [081C:0818][2022-04-28T19:04:54]i201: Planned package: vcredist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None > [081C:0818][2022-04-28T19:04:54]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register > [081C:0818][2022-04-28T19:04:54]i299: Plan complete, result: 0x0 > [081C:0818][2022-04-28T19:04:54]i300: Apply begin > [081C:0818][2022-04-28T19:04:54]i010: Launching elevated engine process. > [081C:0818][2022-04-28T19:04:56]i011: Launched elevated engine process. > [081C:0818][2022-04-28T19:04:56]i012: Connected to elevated engine. > [4A50:0790][2022-04-28T19:04:56]e000: Error 0x80070003: Failed to get size of pseudo bundle: C:\ProgramData\Package Cache\{8988789a-ac6e-46fa-ba95-82631208f10f}\pms.exe > [4A50:0790][2022-04-28T19:04:56]e000: Error 0x80070003: Failed to initialize package from related bundle id: {8988789a-ac6e-46fa-ba95-82631208f10f} > [4A50:0790][2022-04-28T19:04:56]i358: Pausing automatic updates. > [4A50:0790][2022-04-28T19:04:56]i359: Paused automatic updates. > [4A50:0790][2022-04-28T19:04:56]i360: Creating a system restore point. > [4A50:0790][2022-04-28T19:05:06]i361: Created a system restore point. > [4A50:0790][2022-04-28T19:05:06]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{cf437848-b536-4ee7-965d-16049b384805}, options: 0x4, disable resume: No > [4A50:0790][2022-04-28T19:05:06]i320: Registering bundle dependency provider: {cf437848-b536-4ee7-965d-16049b384805}, version: 1.26.0.5715 > [4A50:0790][2022-04-28T19:05:06]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{cf437848-b536-4ee7-965d-16049b384805}, resume: Active, restart initiated: No, disable resume: No > [4A50:0AF0][2022-04-28T19:05:06]i304: Verified existing payload: pmsshutdown at path: C:\ProgramData\Package Cache\{3BAE362E-FC47-4881-A421-B81CAD809846}v1.26.715\pms-shutdown.msi. > [4A50:0AF0][2022-04-28T19:05:06]i304: Verified existing payload: vcredist at path: C:\ProgramData\Package Cache\AFA5BADCE64EE67290ADD24E0DC3D8210954AC6C\vc_redist.x86.exe. > [4A50:0AF0][2022-04-28T19:05:06]i304: Verified existing payload: pms at path: C:\ProgramData\Package Cache\{B1EA5465-AB86-49E2-949A-E0B7FCAFE76A}v1.26.715\pms.msi. > [4A50:0790][2022-04-28T19:05:06]i323: Registering package dependency provider: {3BAE362E-FC47-4881-A421-B81CAD809846}, version: 1.26.715, package: pmsshutdown > [4A50:0790][2022-04-28T19:05:06]i301: Applying execute package: pmsshutdown, action: Install, path: C:\ProgramData\Package Cache\{3BAE362E-FC47-4881-A421-B81CAD809846}v1.26.715\pms-shutdown.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\Program Files (x86)\Plex\Plex Media Server\"' > [4A50:0790][2022-04-28T19:10:41]e000: Error 0x80070643: Failed to install MSI package. > [4A50:0790][2022-04-28T19:10:41]e000: Error 0x80070643: Failed to execute MSI package. > [081C:0818][2022-04-28T19:10:41]e000: Error 0x80070643: Failed to configure per-machine MSI package. > [081C:0818][2022-04-28T19:10:41]i319: Applied execute package: pmsshutdown, result: 0x80070643, restart: None > [081C:0818][2022-04-28T19:10:41]e000: Error 0x80070643: Failed to execute MSI package. > [4A50:0790][2022-04-28T19:10:41]i318: Skipped rollback of package: pmsshutdown, action: Uninstall, already: Absent > [081C:0818][2022-04-28T19:10:41]i319: Applied rollback package: pmsshutdown, result: 0x0, restart: None > [4A50:0790][2022-04-28T19:10:41]i329: Removed package dependency provider: {3BAE362E-FC47-4881-A421-B81CAD809846}, package: pmsshutdown > [4A50:0790][2022-04-28T19:10:41]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{cf437848-b536-4ee7-965d-16049b384805}, resume: None, restart: None, disable resume: No > [4A50:0790][2022-04-28T19:10:41]i330: Removed bundle dependency provider: {cf437848-b536-4ee7-965d-16049b384805} > [4A50:0790][2022-04-28T19:10:41]i352: Removing cached bundle: {cf437848-b536-4ee7-965d-16049b384805}, from path: C:\ProgramData\Package Cache\{cf437848-b536-4ee7-965d-16049b384805}\ > [4A50:0790][2022-04-28T19:10:41]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{cf437848-b536-4ee7-965d-16049b384805}, resume: None, restart initiated: No, disable resume: No > [081C:0818][2022-04-28T19:10:41]i399: Apply complete, result: 0x80070643, restart: None, ba requested rest > > ``` Mod-Edit: Formatted text for readability. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 29, 2022, 2:41am UTC](https://forums.plex.tv/t/help-pms-shutdown-msi-missing-package-cache-missing-help/790651/2 "2022-04-29T02:41:10Z")
Use the Microsoft FixIt tool. > [@\[Windows\] - Using the Microsoft Windows Troubleshooter FixIt for problems that block installing / removing Plex Media Server](https://forums.plex.tv/t/windows-using-the-microsoft-windows-troubleshooter-fixit-for-problems-that-block-installing-removing-plex-media-server/370171): > > Related Article [https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed](https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed) Follow the steps on the Microsoft article for installing and running the FixIt Troubleshooter program. The FixIt covers Windows 7, 8, 8.1 and 10 Most problems with updating Plex Media Server are caused by corrupt files or missing msi files for the previous version of Plex Media Server. Tools that tidy up the windows environment may remove vital msi files that are need… ---
**Author:** ![tRIKster](https://avatars.discourse-cdn.com/v4/letter/t/eb8c5e/32.png) [@tRIKster](https://forums.plex.tv/u/tRIKster)\ **Post date:** [April 29, 2022, 3:17am UTC](https://forums.plex.tv/t/help-pms-shutdown-msi-missing-package-cache-missing-help/790651/3 "2022-04-29T03:17:11Z")
This solution did not work for me. . I’ve manually removed all PLEX files and restarted my computer. It no longer shows up anywhere on my computer. When I attempt to install PLEX from website it fails as mentioned in my original post. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [May 4, 2022, 1:37pm UTC](https://forums.plex.tv/t/help-pms-shutdown-msi-missing-package-cache-missing-help/790651/4 "2022-05-04T13:37:35Z")
> [@tRIKster](#): > > When I attempt to install PLEX from website it fails as mentioned in my original post. If you are still having problems - you could look into old posts I have written to help get round a missing old version package options are to re-install the old version if that does not work then to use wix to extract the missing package from the old version See this old post and follow up posts > [@I cannot Install Plex on my Winsdows 10 becase I keep getting "Old Plex Media cannot be unistalled"](https://forums.plex.tv/t/i-cannot-install-plex-on-my-winsdows-10-becase-i-keep-getting-old-plex-media-cannot-be-unistalled/115151/2): > > There have been similar reported issues where Plex Media Server packages not being present after upgrade and result in failure to find the pms,msi file for the version previously installed whilst on the earlier version of windows Lets try the following but please do all updates and installs manually rather than through the Media Manager check for updates interface. So always shutdown Plex Media Server and check windows task manager process view that all plex processes have terminated before at… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 2, 2022, 1:38pm UTC](https://forums.plex.tv/t/help-pms-shutdown-msi-missing-package-cache-missing-help/790651/5 "2022-08-02T13:38:00Z")
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