# Help - Question on transcoding **URL:** https://forums.plex.tv/t/help-question-on-transcoding/821006 **Category:** General Discussions **Created:** [December 1, 2022, 7:23pm UTC](https://forums.plex.tv/t/help-question-on-transcoding/821006 "2022-12-01T19:23:50Z") **Posts on this page:** 1 **Showing post:** 3
### Author: ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61) #### Post date: [December 1, 2022, 7:54pm UTC](https://forums.plex.tv/t/help-question-on-transcoding/821006/3 "2022-12-01T19:54:08Z")
Plex Media Server version? 1.28.x, 1.29,x, etc Platform (Win/Mac/Linux/etc)? The problem is the Indirect connection. The stream is being tunneled through servers at plex.tv and is limited to 2 Mbps (1 Mbps w/o a Plex Pass). If those devices are local, then you’ve some local network problems to fix. If those devices are remote, then your remote access is not working correctly. For remote access issues, the port forwarding statement in your router must align with how your Plex server is configured. Review the thread from June and make sure things are configured correctly. If it still does not work, then we can go over things again. > [@Please Help: problems sharing media, transcoding](https://forums.plex.tv/t/please-help-problems-sharing-media-transcoding/796439): > > Im a newb and need some help please… All my videos that my friends watch from my server are transcoded and thus at reduced quality. I cant seem to find my way around this. I will provide as much info as i can and maybe someone can spot something to help… I have been using a VPN frequently as i am downloading often. But even when i disable the VPN and reboot everything, nothing changes. I am running “my Server” off to 2 external hard drives (attached to my pc), i know others who do the same wit… --- _[View the full topic](https://forums.plex.tv/t/help-question-on-transcoding/821006)._