# Help required Libraries display "There was an unexpected error loading this library" **URL:** \ **Category:** Plex Media Server\ **Tags:** server-mac, server-synology\ **Created:** [April 28, 2020, 3:43pm UTC](https://forums.plex.tv/t/help-required-libraries-display-there-was-an-unexpected-error-loading-this-library/582196 "2020-04-28T15:43:39Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![gazzmatt](https://avatars.discourse-cdn.com/v4/letter/g/9d8465/32.png) [@gazzmatt](https://forums.plex.tv/u/gazzmatt)\ **Post date:** [April 28, 2020, 3:43pm UTC](https://forums.plex.tv/t/help-required-libraries-display-there-was-an-unexpected-error-loading-this-library/582196/1 "2020-04-28T15:43:40Z")
Nas Model: DS216+II DSM version: DSM 6.2.2-24922 Update 4 PSM version PlexMediaServer-1.19.1.2701-6327e27bf-x86\_64(1).spk BT Smart Hub. I am new to Plex and have a free account. I have been considering buying a lifetime Pass for Plex but will not purchase one until I can get my free version working correctly ☹ I have various shares on my DSM with content on them named in the correct format. I am able to see content on some of my created Libraries but on others I get “There was an unexpected error loading this library” I have tried reinstalling Plex also resetting modem, remaking the libraries, resetting my NAS and restarting my Mac but nothing seems to work ☹ I am now very frustrated and at a loss what to try. May I ask if any kind Forum member has the time to please advice on what to do next. So many questions I do not fully understand e.g.: Should I use Port forwarding (I do not even know what that is) In Plex/Settings/Remote Access/ I have a red circled exclamation mark showing? And I cannot enable remote access. My private Ip is 192.168.1.106:32400 with green arrow My Public IP is 86.173.250.156 : 32400 with hared cross Is this correct as I have think the 32400 is a port?? Will this be rectified if I buy a Pass. Please can anyone advise on any suggestions I enjoy learning about Plex learn and will attempt any recommended advice. Kind Regards Gary ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 28, 2020, 8:45pm UTC](https://forums.plex.tv/t/help-required-libraries-display-there-was-an-unexpected-error-loading-this-library/582196/2 "2020-04-28T20:45:22Z")
For those using a Synology NAS, without realizing it, they often “Load it all up at once”. Is the Syno still loading (Indexing) media? If so, While loading up Movies and Television episodes isn’t a bad thing. Loading up tons of songs and pics is fatal for a Synology. While music and photos are loading, there is such a demand on the database that the Syno is hard pressed to keep up; not from a total-load perspective but from an I/O to the database perspective. ---
**Author:** ![LuisRG10](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/luisrg10/32/190669_2.png) [@LuisRG10](https://forums.plex.tv/u/LuisRG10)\ **Post date:** [May 23, 2020, 3:33am UTC](https://forums.plex.tv/t/help-required-libraries-display-there-was-an-unexpected-error-loading-this-library/582196/3 "2020-05-23T03:33:22Z")
I’m experiencing the same issue with this message and I’m not using a NAS, just a normal external HDD, but it just keeps saying, it doesn’t matter if it’s a file with 200 media files in it, or another with just 10. It just keep saying “unexpected error loading this library” and send us to the forums. But I don’t see an answer or solution in all the topics I’ve read with this so far. No one replies? So where’s the help then? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 21, 2020, 4:02am UTC](https://forums.plex.tv/t/help-required-libraries-display-there-was-an-unexpected-error-loading-this-library/582196/5 "2020-08-21T04:02:10Z")
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