# \[HELP\] Server-Unreachable
**URL:** https://forums.plex.tv/t/help-server-unreachable/507062
**Category:** Remote Access
**Tags:** server-windows, plex-web
**Created:** [December 12, 2019, 1:57pm UTC](https://forums.plex.tv/t/help-server-unreachable/507062 "2019-12-12T13:57:01Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Ifinx](https://forums.plex.tv/u/Ifinx)
#### Post date: [December 12, 2019, 1:57pm UTC](https://forums.plex.tv/t/help-server-unreachable/507062/1 "2019-12-12T13:57:01Z")
My Plex Server is hosted on my primary desktop at home with ports forwarded to allow outside internet connection. On my phone, Roku, Xbox, PS4 and everyone that is sharing my Plex Server can access the content no problem.
The issue I am running into is my work computer. When I log in to Plex on my work computer, which is behind a company VPN, it says my server is unreachable. I can access Netflix, Disney +, Hulu, Amazon, etc, but Plex is a bust.
Is their a setting I am missing? Or do you think it’s simply the work VPN? I have no idea what VPN my work computer is on or uses, unfortunately. Curious if anyone has a similar issue.
Thanks everyone for listening and helping.
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [December 12, 2019, 2:22pm UTC](https://forums.plex.tv/t/help-server-unreachable/507062/2 "2019-12-12T14:22:17Z")
If you are using a company-supplied VPN, then your company is also very likely supplying the DNS service.
And many companies filter out either the domain [plex.tv](http://plex.tv) and/or the TLD `.direct` at the DNS level. Both of which are essential for contacting your plex server from outside your home network.
Unless you are good friends with the network admin of your company, I think there is no way to make it work.
---
### Author:  [@Ifinx](https://forums.plex.tv/u/Ifinx)
#### Post date: [December 12, 2019, 2:26pm UTC](https://forums.plex.tv/t/help-server-unreachable/507062/3 "2019-12-12T14:26:00Z")
Thank you for the reply.
Hmm, I am able to access [Plex.tv](http://Plex.tv), Plex Forums, but when I see my server on [Plex.tv](http://Plex.tv) and select like say, “Audio Books” it says, “unreachable” then has the link to reload securely. If I select that it takes a moment then comes back and says unreachable.
I’m assuming it’s still the same issue of the DNS or the .direct you mentioned?
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [December 12, 2019, 2:51pm UTC](https://forums.plex.tv/t/help-server-unreachable/507062/4 "2019-12-12T14:51:55Z")
Secure access to your server goes via a subdomain on the plex.direct domain (which your server gets automatically as soon as you sign it into a plex account). If name resolution of the .direct TLD doesn’t (reliably) work, you get no access to your server.
There may be additional filter mechanisms deployed on your company’s network. Of which I have no knowledge.
---
### Author:  [@Ifinx](https://forums.plex.tv/u/Ifinx)
#### Post date: [December 12, 2019, 2:54pm UTC](https://forums.plex.tv/t/help-server-unreachable/507062/5 "2019-12-12T14:54:54Z")
Gotcha, I appreciate the reply regardless.
At least I have access to Disney and Netflix haha.
Thank you for your time.
---
### Author:  [@Mediacaching](https://forums.plex.tv/u/Mediacaching)
#### Post date: [December 12, 2019, 2:59pm UTC](https://forums.plex.tv/t/help-server-unreachable/507062/6 "2019-12-12T14:59:56Z")
I’m also having the message “Server settings are unavailable.” since about 1-3 hours and my movie metadata is not downloading…
---
### Author:  [@ElimGarak](https://forums.plex.tv/u/ElimGarak)
#### Post date: [December 12, 2019, 4:41pm UTC](https://forums.plex.tv/t/help-server-unreachable/507062/7 "2019-12-12T16:41:36Z")
Same here. Comes and goes since this morning.
---
### Author:  [@billyhtchcoc](https://forums.plex.tv/u/billyhtchcoc)
#### Post date: [December 13, 2019, 8:10pm UTC](https://forums.plex.tv/t/help-server-unreachable/507062/8 "2019-12-13T20:10:19Z")
Same. It had seemed to be pretty stable for a couple days and then since this morning it’s started doing this again.
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [March 12, 2020, 8:10pm UTC](https://forums.plex.tv/t/help-server-unreachable/507062/9 "2020-03-12T20:10:20Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.