# Help with claiming

**URL:** <https://forums.plex.tv/t/help-with-claiming/903338>\
**Category:** General Discussions\
**Tags:** server-linux\
**Created:** [January 23, 2025, 11:27pm UTC](https://forums.plex.tv/t/help-with-claiming/903338 "2025-01-23T23:27:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![rileywinstonfrank](https://avatars.discourse-cdn.com/v4/letter/r/b3f665/32.png) [@rileywinstonfrank](https://forums.plex.tv/u/rileywinstonfrank)\
**Post date:** [January 23, 2025, 11:27pm UTC](https://forums.plex.tv/t/help-with-claiming/903338/1 "2025-01-23T23:27:17Z")

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So I made a plex server and I want to claim it but the plex help and other videos wont work because when I go to prefences it makes a new file on on ubuntu server 22.04 help me

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [January 23, 2025, 11:45pm UTC](https://forums.plex.tv/t/help-with-claiming/903338/2 "2025-01-23T23:45:27Z")

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As root, from the command line, with PMS stopped,

Run this.

> **[GitHub - ChuckPa/UserCredentialReset: User Credential Reset utility for Plex](https://github.com/ChuckPa/UserCredentialReset)**
>
> User Credential Reset utility for Plex

(You must be on the machine running PMS)

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**Author:** ![rileywinstonfrank](https://avatars.discourse-cdn.com/v4/letter/r/b3f665/32.png) [@rileywinstonfrank](https://forums.plex.tv/u/rileywinstonfrank)\
**Post date:** [January 24, 2025, 12:25am UTC](https://forums.plex.tv/t/help-with-claiming/903338/3 "2025-01-24T00:25:19Z")

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ok ill try! thanks

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**Author:** ![rileywinstonfrank](https://avatars.discourse-cdn.com/v4/letter/r/b3f665/32.png) [@rileywinstonfrank](https://forums.plex.tv/u/rileywinstonfrank)\
**Post date:** [January 24, 2025, 1:30am UTC](https://forums.plex.tv/t/help-with-claiming/903338/4 "2025-01-24T01:30:02Z")

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thanks it work!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 24, 2025, 1:30am UTC](https://forums.plex.tv/t/help-with-claiming/903338/5 "2025-04-24T01:30:12Z")

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