# Help with Server Missing Issue **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [June 26, 2025, 9:26am UTC](https://forums.plex.tv/t/help-with-server-missing-issue/924138 "2025-06-26T09:26:19Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![formitch\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/f/67e7ee/32.png) [@formitch\_gmail.com](https://forums.plex.tv/u/formitch_gmail.com)\ **Post date:** [June 26, 2025, 9:26am UTC](https://forums.plex.tv/t/help-with-server-missing-issue/924138/1 "2025-06-26T09:26:19Z")
Server Version#: Unable to Identify as cannot access in settings Player Version#: Unable to Identify as cannot access in settings Hi I am suddenly unable to access my media as Plex is saying the server cannot be reached. I cannot even get into the server settings. I have review and done all the suggestions on the self-help pages. I have logged out and back in, I have restarted the Plex App/Server, Restart my PC, Restarted my Router, Disabled all VPN, Security and Firewalls, deleted Plex registry keys and more. I have run out of ideas. Anyone able to help with ideas to try or should I just reinstall and configure everything again? Thanks! ---
**Author:** ![formitch\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/f/67e7ee/32.png) [@formitch\_gmail.com](https://forums.plex.tv/u/formitch_gmail.com)\ **Post date:** [June 26, 2025, 8:59pm UTC](https://forums.plex.tv/t/help-with-server-missing-issue/924138/3 "2025-06-26T20:59:03Z")
> [@ChristianKent](#): > > 92.168.1.2:3 Hi Christian Thanks for replying. I tried just now and same issue. “The server is unreachable. Make sure it’s running, double check your network, and try again.” ---
**Author:** ![formitch\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/f/67e7ee/32.png) [@formitch\_gmail.com](https://forums.plex.tv/u/formitch_gmail.com)\ **Post date:** [June 27, 2025, 1:19am UTC](https://forums.plex.tv/t/help-with-server-missing-issue/924138/5 "2025-06-27T01:19:54Z")
> [@ChristianKent](#): > > localhost:32400 I tried “localhost:32400” and the plex server IP address with port number 32400. I still get ![image](https://global.discourse-cdn.com/plex/original/4X/9/6/c/96caee623f561a4e1e3a089511d73c8e503e3bba.png) ![image](https://global.discourse-cdn.com/plex/original/4X/8/e/4/8e4ff6e9ce24913d8463cf592abc3f45ecc870a0.png) ![image](https://global.discourse-cdn.com/plex/original/4X/5/6/6/56673da6a58a78bdf0d03bef62af5c7e52301723.png) ---
**Author:** ![Klaas\_Ann-Sophie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/klaas_ann-sophie/32/95956_2.png) [@Klaas\_Ann-Sophie](https://forums.plex.tv/u/Klaas_Ann-Sophie)\ **Post date:** [June 27, 2025, 9:13am UTC](https://forums.plex.tv/t/help-with-server-missing-issue/924138/6 "2025-06-27T09:13:34Z")
Can you check the size of the database (com.plexapp.plugins.library.db) ? Location probably depends on installation type but mine is located in the folder `PlexMediaServer/Library/Application Support/Plex Media Server/Plug-in Support/Databases` It is a similar issue I’m currently having. Force closing plex and restarting it will solve the issue temporary … ---
**Author:** ![formitch\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/f/67e7ee/32.png) [@formitch\_gmail.com](https://forums.plex.tv/u/formitch_gmail.com)\ **Post date:** [June 27, 2025, 10:21am UTC](https://forums.plex.tv/t/help-with-server-missing-issue/924138/7 "2025-06-27T10:21:17Z")
Hey Klaas\_Ann-Sophie Thanks for helping. The db size is 194.291.kb I have used the end task function in Task Manager to close the Plex server and still no luck ☹ ---
**Author:** ![Klaas\_Ann-Sophie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/klaas_ann-sophie/32/95956_2.png) [@Klaas\_Ann-Sophie](https://forums.plex.tv/u/Klaas_Ann-Sophie)\ **Post date:** [June 27, 2025, 1:58pm UTC](https://forums.plex.tv/t/help-with-server-missing-issue/924138/8 "2025-06-27T13:58:42Z")
An other thing I ran into is that, when I got a blank page, is to clear the cache and cookies of your browser but other than that, I can’t help you. ---
**Author:** ![formitch\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/f/67e7ee/32.png) [@formitch\_gmail.com](https://forums.plex.tv/u/formitch_gmail.com)\ **Post date:** [July 4, 2025, 2:00am UTC](https://forums.plex.tv/t/help-with-server-missing-issue/924138/9 "2025-07-04T02:00:39Z")
FYI I managed to resolve this issue. I had to manually back up Plex Media Server files and the Plex Registry settings. I then completely uninstalled all Plex applications on my PC. I installed a new clean version of Plex and then that allowed me see and to connect to my server again but obviously no libraries shown. I then updated my Registry with the backed up Plex Registry and then started one by one replacing each backed up Plex Media Server folder (stopping and restarting Plex Media server each time). I found the issue appeared when I added the Plug-Ins folders so I just used the clean install Plug-Ins folders. I am now adding back my libraries and rescanning them. Whew, mission! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 2, 2025, 2:01am UTC](https://forums.plex.tv/t/help-with-server-missing-issue/924138/10 "2025-10-02T02:01:21Z")
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