# Home screen not loading **URL:** \ **Category:** Plex Players\ **Tags:** plex-web\ **Created:** [May 22, 2025, 2:58pm UTC](https://forums.plex.tv/t/home-screen-not-loading/919634 "2025-05-22T14:58:18Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![DR10ALI](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@DR10ALI](https://forums.plex.tv/u/DR10ALI)\ **Post date:** [May 22, 2025, 2:58pm UTC](https://forums.plex.tv/t/home-screen-not-loading/919634/1 "2025-05-22T14:58:18Z")
I have a problem with the images of movies and series not appearing and all that… only the loading wheel on the main screen on the main server ![Screenshot (32)(1)](https://global.discourse-cdn.com/plex/original/4X/8/a/a/8aafbff7348dcf47286af3f2a9e01ab22ae27d31.jpeg) ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [May 22, 2025, 3:28pm UTC](https://forums.plex.tv/t/home-screen-not-loading/919634/2 "2025-05-22T15:28:03Z")
Is it only the web app is browser that does this. are you access it via IP address or [https://app.plex.tv](https://app.plex.tv) ? What version number is your server? ---
**Author:** ![DR10ALI](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@DR10ALI](https://forums.plex.tv/u/DR10ALI)\ **Post date:** [May 22, 2025, 3:33pm UTC](https://forums.plex.tv/t/home-screen-not-loading/919634/3 "2025-05-22T15:33:32Z")
1.41.7.9799 version ---
**Author:** ![DR10ALI](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@DR10ALI](https://forums.plex.tv/u/DR10ALI)\ **Post date:** [May 22, 2025, 3:35pm UTC](https://forums.plex.tv/t/home-screen-not-loading/919634/4 "2025-05-22T15:35:53Z")
Main server on the computer… Version number 1.41.7.9799 version … Main interface ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [May 22, 2025, 4:46pm UTC](https://forums.plex.tv/t/home-screen-not-loading/919634/5 "2025-05-22T16:46:14Z")
Just so I understand. If you click on one of the libraries on the left do they load? Does the home screen load in other Plex apps like on your phone or TV? It seems to be processing something in the activity menu on the top right. What is it doing? ---
**Author:** ![DR10ALI](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@DR10ALI](https://forums.plex.tv/u/DR10ALI)\ **Post date:** [May 22, 2025, 5:31pm UTC](https://forums.plex.tv/t/home-screen-not-loading/919634/6 "2025-05-22T17:31:33Z")
The problem is only in the main server and the interface… only the download wheel is spinning. I don’t know the latest additions you have made.. Use Google Chrome ---
**Author:** ![DR10ALI](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@DR10ALI](https://forums.plex.tv/u/DR10ALI)\ **Post date:** [May 22, 2025, 5:32pm UTC](https://forums.plex.tv/t/home-screen-not-loading/919634/7 "2025-05-22T17:32:39Z")
I have a big problem with my Android apps.. nothing from the add-ons appears at all, so I went back to the old versions. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [May 22, 2025, 10:08pm UTC](https://forums.plex.tv/t/home-screen-not-loading/919634/8 "2025-05-22T22:08:17Z")
> [@DR10ALI](#): > > The problem is only in the main server and the interface… only the download wheel is spinning. I don’t know the latest additions you have made.. Use Google Chrome I mean are you accessing is via the IP address in chrome or are you using [https://app.plex.tv](https://app.plex.tv) is is possible to get your [server logs?](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![DR10ALI](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@DR10ALI](https://forums.plex.tv/u/DR10ALI)\ **Post date:** [May 23, 2025, 9:38am UTC](https://forums.plex.tv/t/home-screen-not-loading/919634/9 "2025-05-23T09:38:14Z")
[Plex Media Server Logs\_2025-05-23\_13-36-21.zip](https://forums.plex.tv/uploads/short-url/qfz1IaOGWj12X5gOO9sIzCFnQoE.zip) (4.2 MB) ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [May 23, 2025, 11:41pm UTC](https://forums.plex.tv/t/home-screen-not-loading/919634/10 "2025-05-23T23:41:38Z")
Can i ask what URL you are using to access the web app in chrome. what does it say in the browser location bar. Unfortunately I did not see anything obviously wrong in your logs. Can you try resetting the web app by. Go to settings 1. Hit “SHow Advanced” so it changes to “Hide Advanced” 2. Go to Debug setttings 3. hit the red “Restore Defaults” button This will only reset the web app. You will need to repin the libraries to the left sidebar but it will not affect your server settings. ![Plex](https://global.discourse-cdn.com/plex/original/4X/3/a/d/3ad3cb7468d8872912c99fdae46cbe0d80bc49dd.jpeg) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 21, 2025, 11:42pm UTC](https://forums.plex.tv/t/home-screen-not-loading/919634/11 "2025-08-21T23:42:14Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.