# Home users add not working (with Plex Pass)

**URL:** https://forums.plex.tv/t/home-users-add-not-working-with-plex-pass/916695
**Category:** Plex Pass Betas
**Created:** [May 3, 2025, 11:38pm UTC](https://forums.plex.tv/t/home-users-add-not-working-with-plex-pass/916695 "2025-05-03T23:38:29Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![YaserSigma](https://avatars.discourse-cdn.com/v4/letter/y/e95f7d/32.png) [@YaserSigma](https://forums.plex.tv/u/YaserSigma)
#### Post date: [May 3, 2025, 11:38pm UTC](https://forums.plex.tv/t/home-users-add-not-working-with-plex-pass/916695/1 "2025-05-03T23:38:29Z")

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My plex server wont allow me to add my family members to my plex server to switch between accounts on tv, tablet or even NAS webpage, im a plex pass member and according to plex support pages on the subject you go into settings + plex home to add users, but i get nothing where i can add users in plex home section like support webpage suggests except to only change PIN or remove it.

[https://support.plex.tv/articles/204234323-creating-a-plex-home/](https://support.plex.tv/articles/204234323-creating-a-plex-home/)

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### Author: ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [May 4, 2025, 12:05am UTC](https://forums.plex.tv/t/home-users-add-not-working-with-plex-pass/916695/2 "2025-05-04T00:05:06Z")

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None of those showing on the `Plex Home` settings section?  
[https://app.plex.tv/desktop/#!/settings/plex-home](https://app.plex.tv/desktop/#!/settings/plex-home)

![Managing a Plex Home -- Example](https://support.plex.tv/wp-content/uploads/sites/4/2014/11/Plex-12.png)

Do you already have users added to your home? – there’s a maximum of 15 members for a Plex Home, that includes the admin.  
Does your own account have the crown / home admin indicator as listed above?

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [August 2, 2025, 12:05am UTC](https://forums.plex.tv/t/home-users-add-not-working-with-plex-pass/916695/3 "2025-08-02T00:05:50Z")

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