# How do I stop the notifications? **URL:** \ **Category:** General Discussions\ **Tags:** ios-legacy\ **Created:** [May 12, 2021, 12:22am UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327 "2021-05-12T00:22:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![andremedeiros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andremedeiros/32/238995_2.png) [@andremedeiros](https://forums.plex.tv/u/andremedeiros)\ **Post date:** [May 12, 2021, 12:22am UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/1 "2021-05-12T00:22:36Z")
Basically, title. Plex keeps firing off notifications promoting the TV service. I’ve attached screenshots that show everything is disabled. This basically breaks Apple’s rules with regards to promotional notifications too, as I haven’t explicitly consented to these. Can someone from Plex confirm this is the intended behaviour? ![image](https://global.discourse-cdn.com/plex/original/3X/8/1/8166e9e81c826afe86cbd9d2aecd8cdcf5517f0e.jpeg) ![image](https://global.discourse-cdn.com/plex/original/3X/c/1/c1f994cf9d2988734984ba78b2c7afe5740e6483.jpeg) ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [May 12, 2021, 12:57am UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/2 "2021-05-12T00:57:27Z")
The notification you are seeing isn’t one controlled by the settings in the Plex app. You have to turn off notifications in iOS Settings for individual apps (Plex). Sorry, I’m not very familiar with iPhone but found this; > **[Use notifications on your iPhone, iPad, and iPod touch](https://support.apple.com/en-ca/HT201925)** > > Learn how to view and manage your notifications to minimize interruptions throughout the day. ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [May 12, 2021, 2:33am UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/3 "2021-05-12T02:33:38Z")
Try Settings → Account → Newsletter ---
**Author:** ![andremedeiros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andremedeiros/32/238995_2.png) [@andremedeiros](https://forums.plex.tv/u/andremedeiros)\ **Post date:** [May 12, 2021, 6:29am UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/4 "2021-05-12T06:29:04Z")
> [@Dan\_Bev](#): > > The notification you are seeing isn’t one controlled by the settings in the Plex app. So it _is_ in direct violation of Apple’s notification rules. I’ll find out where I can report this with them. Thanks! ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [May 12, 2021, 10:18am UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/5 "2021-05-12T10:18:43Z")
Did you find the setting to turn them off? ---
**Author:** ![andremedeiros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andremedeiros/32/238995_2.png) [@andremedeiros](https://forums.plex.tv/u/andremedeiros)\ **Post date:** [May 12, 2021, 1:06pm UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/6 "2021-05-12T13:06:18Z")
Yes and no. Yes because the app is now completely silenced after I’ve tried disabling everything, and no because they’re breaking the App Store guidelines by not letting me opt-out of these. ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [May 12, 2021, 1:49pm UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/7 "2021-05-12T13:49:39Z")
It can’t be both, you either found the setting or you didn’t. It sounds like you did. Did you do it through the iOS settings? iOS and Android both have app level notification control for this reason. ---
**Author:** ![andremedeiros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andremedeiros/32/238995_2.png) [@andremedeiros](https://forums.plex.tv/u/andremedeiros)\ **Post date:** [May 12, 2021, 3:18pm UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/8 "2021-05-12T15:18:41Z")
What I mean is that this type of notification should be an option within Plex. As it stands they’re holding a few features I used to use hostage so they can push me their promotional crap I don’t care about. So yes, I found the setting. No, this is not the way I should have to do this. ---
**Author:** ![Volts](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Volts](https://forums.plex.tv/u/Volts)\ **Post date:** [May 12, 2021, 3:31pm UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/9 "2021-05-12T15:31:06Z")
I think you’re right. It’s my understanding that Apple requires in-app consent for marketing messages. ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [May 12, 2021, 4:53pm UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/10 "2021-05-12T16:53:55Z")
The notifications for those settings on android only seem to get delivered inside the Plex app itself I don’t have notifications for Plex blocked in the phone settings and I still get no notifications delivered to the home screen at all I wouldn’t even know how to enable those if I wanted them (I DON’T) Maybe I denied access for those when I installed the app and don’t recall It sounds to me like you did give permission to have notifications delivered to the home screen you just though you could pick and choose which ones you got If you let one notification through it leaves the tunnel open for whatever notifications the app wants to send While this is irritating I think this is a standard practice and not exclusive to just Plex ---
**Author:** ![Volts](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Volts](https://forums.plex.tv/u/Volts)\ **Post date:** [May 12, 2021, 5:51pm UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/11 "2021-05-12T17:51:19Z")
What I was referring to are Apple’s guidelines, 4.5.4 here. - [App Store Review Guidelines - Apple Developer](https://developer.apple.com/app-store/review/guidelines/) But I dunno what counts as a “Push” notification. And I haven’t gotten multiple of these messages like OP. ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [May 12, 2021, 5:59pm UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/12 "2021-05-12T17:59:30Z")
I haven’t received sny on Android devices. Is it part of a Plex account setting maybe? ---
**Author:** ![andremedeiros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andremedeiros/32/238995_2.png) [@andremedeiros](https://forums.plex.tv/u/andremedeiros)\ **Post date:** [May 12, 2021, 7:18pm UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/13 "2021-05-12T19:18:23Z")
> [@JaysPlex](#): > > While this is irritating I think this is a standard practice and not exclusive to just Plex Every other app I allow notifications on either a) hasn’t done this yet or b) lets me opt out of this kind of notification. I’d love to get someone from Plex to comment on this but they seem to be cowering for some reason. My attempted contact on Twitter didn’t work either. ---
**Author:** ![andremedeiros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andremedeiros/32/238995_2.png) [@andremedeiros](https://forums.plex.tv/u/andremedeiros)\ **Post date:** [May 12, 2021, 9:43pm UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/14 "2021-05-12T21:43:47Z")
Looking for a Plex employee to confirm whether this is intended behaviour. Basically I’m being inundated with these promotional notifications about the TV service I couldn’t care less about, and have no way to disable them. The only way to remove them is to disable notifications entirely, which strips away a bunch of other features I actually enjoy using. I’d like to at least get an acknowledgement that this is the intended behaviour, or a way to get a refund from the lifetime pass I purchased last month, seen as this app is more annoying than useful right now. Screenshot of my notification settings, and the latest culprit below: ![image](https://global.discourse-cdn.com/plex/original/3X/8/1/8166e9e81c826afe86cbd9d2aecd8cdcf5517f0e.jpeg) ![image](https://global.discourse-cdn.com/plex/original/3X/c/1/c1f994cf9d2988734984ba78b2c7afe5740e6483.jpeg) # **Mod-Edit:** moved this to the existing thread/discussion; [please don’t cross/double post](https://forums.plex.tv/guidelines#heading---tidy) ---
**Author:** ![andremedeiros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andremedeiros/32/238995_2.png) [@andremedeiros](https://forums.plex.tv/u/andremedeiros)\ **Post date:** [May 12, 2021, 10:49pm UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/15 "2021-05-12T22:49:40Z")
@tom80H I cross posted because the other forum could maybe yield some more meaningful answers. Is this forum monitored by Plex staff? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 12, 2021, 10:51pm UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/16 "2021-05-12T22:51:34Z")
It’s all the same forum… just different categories – I tagged your OP as #ios related. ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [May 12, 2021, 11:50pm UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/17 "2021-05-12T23:50:45Z")
I wonder where this ad is actually coming from? It’s obviously an ad for Plex, trying to get you to try it. It doesn’t seem like the type of ad that would come from the Plex app. Why would Plex try to get existing users to try Plex? ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [May 12, 2021, 11:56pm UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/18 "2021-05-12T23:56:12Z")
Afair, if you slide the Lock Screen notification, there should be a way to manage or silence them. ---
**Author:** ![andremedeiros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andremedeiros/32/238995_2.png) [@andremedeiros](https://forums.plex.tv/u/andremedeiros)\ **Post date:** [May 13, 2021, 12:02am UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/19 "2021-05-13T00:02:49Z")
That works, but it removes all notifications, even the ones I want to receive, thus it’s neutering a few notifications I actually want to receive. ---
**Author:** ![andremedeiros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andremedeiros/32/238995_2.png) [@andremedeiros](https://forums.plex.tv/u/andremedeiros)\ **Post date:** [May 13, 2021, 12:03am UTC](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327/20 "2021-05-13T00:03:20Z")
> [@Dan\_Bev](#): > > It doesn’t seem like the type of ad that would come from the Plex app. If only… [Next page](https://forums.plex.tv/t/how-do-i-stop-the-notifications/715327.md?page=2)