How do I STREAM (not transcode) HEVC files directly to my Apple TV 4? It has inherent support for HEVC, yet it seems as though the Plex Media Service (on my Synology NAS) insists on transcoding the files. This results in buffering every few minutes (or more frequently with a movie that has a lot of action/motion), along with an occasional message stating my server is not powerful enough to transcode the video and I should simply choose the setting to stream at original quality, even though that option is not even available in the settings. (There is no option in settings to simply stream or stream the original file. I can only choose "maximum" and it still appears to attempt to transcode. There is no option that I can find to direct play or direct stream.
To reiterate... I do not want the video transcoded.) I DO NOT have this problem with my Shield or through the web browser. Only on the Apple TV Plex app.
If this is not possible, why not? HEVC is now supported in iOS and TVOS. Given that I pay for this service (PlexPass), I find this unacceptable.
As an aside, I saw other forums where people talked about coding, updating files, etc. Sorry, but that is not up my alley. I paid for a product and simply expect it to work.