# How to debug a new playback issue? **URL:** \ **Category:** General Discussions\ **Tags:** server-linux, server-docker, android-tv\ **Created:** [October 20, 2019, 10:27pm UTC](https://forums.plex.tv/t/how-to-debug-a-new-playback-issue/479281 "2019-10-20T22:27:13Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![nibbles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nibbles/32/150497_2.png) [@nibbles](https://forums.plex.tv/u/nibbles)\ **Post date:** [October 21, 2019, 7:07pm UTC](https://forums.plex.tv/t/how-to-debug-a-new-playback-issue/479281/2 "2019-10-21T19:07:51Z")
Two things can help you with posting log files. When you restart PMS, give it 6 min., then cause the issue, stop playback, and download logs, you will see a number of the logs are timestamped after the reboot. Those are the only ones we need, and they will be reasonably clean. Two, you can use a text editor to redact things based on the privacy info 👇 > [@Posting Log Files](https://forums.plex.tv/t/posting-log-files/273959): > > In an effort to help troubleshoot an issue you post about, you may be asked to post your log files. While posting your logs in the forum is optional, some issues cannot be investigated without logs to review. It may be difficult or impossible for the community to help you without your logs. We respect your privacy and want to ensure you are fully aware of what kind of personally identifiable information may be contained in your log files, so you can make an informed decision that best suits your… And another that includes an example at the bottom of details that help > [@How to get Help in the Forums](https://forums.plex.tv/t/how-to-get-help-in-the-forums/273956): > > Community members who are trying to help, generally gravitate and hang out in the forum sections in which they are most knowledgeable. The best way to get the appropriate help is to find the most closely related section for the issue you are having. For instance, if you’re having trouble installing Plex Media Server on a Windows computer, then the “Windows” forum in the Plex Media Server area would be the most appropriate place to post. If you don’t know the most appropriate forum for your issu… --- _[View the full topic](https://forums.plex.tv/t/how-to-debug-a-new-playback-issue/479281)._