# How to delete an account **URL:** \ **Category:** General Discussions\ **Created:** [September 22, 2018, 5:07pm UTC](https://forums.plex.tv/t/how-to-delete-an-account/311203 "2018-09-22T17:07:03Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![epete111\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/e/df705f/32.png) [@epete111\_gmail\_com](https://forums.plex.tv/u/epete111_gmail_com)\ **Post date:** [September 22, 2018, 5:07pm UTC](https://forums.plex.tv/t/how-to-delete-an-account/311203/1 "2018-09-22T17:07:03Z")
At one point I signed in using my google account. Since then I have purchased a lifetime subscription of PLEX Pass on another account. This seems to be causing problems for me and I am wondering how to delete the account that used my Google credentials. ---
**Author:** ![epete111\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/e/df705f/32.png) [@epete111\_gmail\_com](https://forums.plex.tv/u/epete111_gmail_com)\ **Post date:** [September 22, 2018, 5:10pm UTC](https://forums.plex.tv/t/how-to-delete-an-account/311203/2 "2018-09-22T17:10:19Z")
…just noticing this post was created on the account that I don’t want and PLEX will not give me the option to sign on as another user. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 22, 2018, 5:17pm UTC](https://forums.plex.tv/t/how-to-delete-an-account/311203/3 "2018-09-22T17:17:12Z")
Go to your server. Settings - Server - General ‘Sign Out’ ![server_sign_out](https://global.discourse-cdn.com/plex/original/3X/2/b/2bb2beabf3d02bb029b32f369c5d5ab193b638ca.png) Then sign out of your current [plex.tv](http://plex.tv) account in the web browser itself: ![web_sign_out](https://global.discourse-cdn.com/plex/original/3X/0/1/0195c7419ca45ade6285d199cbdfde7d72f357a8.png) Afterwards, sign into your other [plex.tv](http://plex.tv) account in the web app first. Then you will be notified of an ‘unclaimed’ server in your local network. Claim it. Done. ---
**Author:** ![epete111](https://avatars.discourse-cdn.com/v4/letter/e/9e8a1a/32.png) [@epete111](https://forums.plex.tv/u/epete111)\ **Post date:** [September 22, 2018, 5:22pm UTC](https://forums.plex.tv/t/how-to-delete-an-account/311203/4 "2018-09-22T17:22:13Z")
Thanks. That helped me get into the correct account. I am now responding from the account that has the Plex Pass associated. I may have gotten lost on the unclaimed server part, but L will try what you suggest in your last statement and maybe that will make it clear. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 22, 2018, 5:23pm UTC](https://forums.plex.tv/t/how-to-delete-an-account/311203/5 "2018-09-22T17:23:22Z")
If you lost access to the server settings, you can force the server into the ‘unclaimed’ state with this procedure: [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) ---
**Author:** ![epete111](https://avatars.discourse-cdn.com/v4/letter/e/9e8a1a/32.png) [@epete111](https://forums.plex.tv/u/epete111)\ **Post date:** [September 22, 2018, 5:36pm UTC](https://forums.plex.tv/t/how-to-delete-an-account/311203/6 "2018-09-22T17:36:16Z")
OK. The problem is that I am very new to this. I tried Plex for a couple days on one of my Windows machines and then purchased a WD PR2100 NAS and installed the server there. So the problem is compounded by trying to learn a couple of new devices at the same time. I probably still have the plex server running on my Windows machine as well as my NAS, and who knows, I also purchased an nVIDIA Shield as a client and not sure if that device also may have a server on it by default. ![plex](https://global.discourse-cdn.com/plex/original/3X/4/c/4c699a155f30bec403f983335893613083880977.png) based on the attached picture, it looks like I am signed into teh correct server (the NAS) and it looks like the PC server is still there but offline or something. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 22, 2018, 5:43pm UTC](https://forums.plex.tv/t/how-to-delete-an-account/311203/7 "2018-09-22T17:43:57Z")
See my previous post. Perform the procedure on your Windows machine. ---
**Author:** ![epete111](https://avatars.discourse-cdn.com/v4/letter/e/9e8a1a/32.png) [@epete111](https://forums.plex.tv/u/epete111)\ **Post date:** [September 22, 2018, 6:10pm UTC](https://forums.plex.tv/t/how-to-delete-an-account/311203/8 "2018-09-22T18:10:37Z")
Great. I will give that a try. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2018, 6:10pm UTC](https://forums.plex.tv/t/how-to-delete-an-account/311203/9 "2018-12-21T18:10:46Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.