# How to enable remote access / port forwarding **URL:** \ **Category:** Remote Access\ **Tags:** server-nvidia-shield\ **Created:** [February 16, 2022, 6:19pm UTC](https://forums.plex.tv/t/how-to-enable-remote-access-port-forwarding/776753 "2022-02-16T18:19:23Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![anubarak16](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/anubarak16/32/268915_2.png) [@anubarak16](https://forums.plex.tv/u/anubarak16)\ **Post date:** [February 16, 2022, 6:19pm UTC](https://forums.plex.tv/t/how-to-enable-remote-access-port-forwarding/776753/1 "2022-02-16T18:19:23Z")
Server Version: 4.69.1 I’m very new to Plex as a Server and I’m trying to get around. Please forgive me if this question was already asked 1000 times but I tried to setup remote access since days and I wasn’t able to make it working. I have a Fritzbox (in case this is imporant) and I’m trying to port forward to my Plex Server on my NVidia Shield but whatever I try - it does not work. These are my current settings ![image](https://global.discourse-cdn.com/plex/original/4X/4/b/b/4bb2abc61b3577a14d1d9221aa51abbf09ec2eb7.jpeg) ![image](https://global.discourse-cdn.com/plex/original/4X/1/b/2/1b2c5020fe0f8f934bf3df0821489f98ad43d766.png) ![image](https://global.discourse-cdn.com/plex/original/4X/5/3/a/53a2f43d1b8e7c05c3f35cc162612b05fa1f5df5.png) ![image](https://global.discourse-cdn.com/plex/original/4X/8/2/4/824f4f88757e8c5c32ddf41d911178435ca5f44e.png) Can you please help me what settings needs to be adjusted in order to be able to connect directly to my Plex Server? When I check here [Open Port Check Tool - Test Port Forwarding on Your Router](https://www.yougetsignal.com/tools/open-ports/) and enter the port 32400 it says it’s closed. Edit: yes I tried everything here [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) disabled/enabled UPnP and restartet the router several times ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 16, 2022, 6:25pm UTC](https://forums.plex.tv/t/how-to-enable-remote-access-port-forwarding/776753/2 "2022-02-16T18:25:05Z")
Ask your ISP whether your connection suffers from [Carrier-Grade NAT](https://en.wikipedia.org/wiki/Carrier-grade_NAT) And if so, if there is a way to change that. Some ISPs will perform this change without extra fee, some will want extra money to do it. (and the really evil ones will tell you that this is only possible when you rent a “fixed IP” for a hefty surcharge) P.S.: And lose the UDP protocol in your port forwarding. ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [February 16, 2022, 6:29pm UTC](https://forums.plex.tv/t/how-to-enable-remote-access-port-forwarding/776753/3 "2022-02-16T18:29:15Z")
A clear sign that your ISP is employing CGNAT is if your WAN IP address, as shown in Plex or other websites which report it, is different from what as shown as your public/WAN IP address in your router. There’s a specific IP range assigned for CGNAT, but ISPs don’t always use that. The clue is that they’re _different_ (public IP reported externally vs. that of your router). ---
**Author:** ![anubarak16](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/anubarak16/32/268915_2.png) [@anubarak16](https://forums.plex.tv/u/anubarak16)\ **Post date:** [February 16, 2022, 6:42pm UTC](https://forums.plex.tv/t/how-to-enable-remote-access-port-forwarding/776753/4 "2022-02-16T18:42:57Z")
Thank you very much. I searched a little bit and I guess that’s really the case. ![image](https://global.discourse-cdn.com/plex/original/4X/e/b/f/ebf60654cadb6bb99eced8dc90ba3dc825956ac8.png) I guess I have to call them. I’ll report when that’s done ---
**Author:** ![premikkoci](https://avatars.discourse-cdn.com/v4/letter/p/0ea827/32.png) [@premikkoci](https://forums.plex.tv/u/premikkoci)\ **Post date:** [February 16, 2022, 7:20pm UTC](https://forums.plex.tv/t/how-to-enable-remote-access-port-forwarding/776753/5 "2022-02-16T19:20:50Z")
Who is more evil? An ISP that charges an extra fee for assigning a public IPv4 address when the whole world suffers from a lack of ipv4 addresses or plex that has not yet been able to fully implement ipv6 support in 2022? ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [February 16, 2022, 9:28pm UTC](https://forums.plex.tv/t/how-to-enable-remote-access-port-forwarding/776753/6 "2022-02-16T21:28:02Z")
Try browsing to [https://plex.tv/api/resources?X-Plex-Token=your\_plex\_token\_here&includeIPv6=1](https://plex.tv/api/resources?X-Plex-Token=your_plex_token_here&includeIPv6=1) to see if your server’s IPv6 address is being advertised to Plex’s servers; mine is. Work is being done, and my understanding is that with the correct setup, fully-IPv6 remote access actually works with some clients (mostly Apple, I believe). By correct setup, I mean allowing access to your public network on TCP port 32400. There’s more information here: > [@Ipv6 support for myplex](https://forums.plex.tv/t/ipv6-support-for-myplex/36520/360): > > iOS and tvOS apps were updated in September to “Support IPv6 server addresses” And indeed, if you add “includeIPv6=1” to an authenticated request to [https://plex.tv/api/resources](https://plex.tv/api/resources), if a server is properly configured for IPv6, you should see an IPv6 address along side IPv4 addresses: \ So it looks to me like work is being done here, and with the right combination of se… [Edit] You can find your Plex authentication token using the Information in this article: [https://support.plex.tv/articles/204059436-finding-an-authentication-token-x-plex-token/](https://support.plex.tv/articles/204059436-finding-an-authentication-token-x-plex-token/) ---
**Author:** ![anubarak16](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/anubarak16/32/268915_2.png) [@anubarak16](https://forums.plex.tv/u/anubarak16)\ **Post date:** [February 17, 2022, 10:41am UTC](https://forums.plex.tv/t/how-to-enable-remote-access-port-forwarding/776753/7 "2022-02-17T10:41:12Z")
Okay, I called my ISP and they gave me an IPv4 address. My network is now open ![image](https://global.discourse-cdn.com/plex/original/4X/3/9/5/3950df9cfe14cf2e6d4b78725ca2fa50bad049ea.png) Thank you very much again for those information. However it seems plex still limits my connection speed ![image](https://global.discourse-cdn.com/plex/original/4X/5/1/4/514d0897f306ba29300d5bc174a211fcecff2e68.png) is that normal or can I do anything about it? ![image](https://global.discourse-cdn.com/plex/original/4X/9/8/b/98be116e428900a6d5423b74e6390768621e67ea.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 17, 2022, 10:44am UTC](https://forums.plex.tv/t/how-to-enable-remote-access-port-forwarding/776753/8 "2022-02-17T10:44:54Z")
> [@anubarak16](#): > > However it seems plex still limits my connection speed Look in the preferences of the client app. Disable the automatic quality adjustment. ---
**Author:** ![anubarak16](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/anubarak16/32/268915_2.png) [@anubarak16](https://forums.plex.tv/u/anubarak16)\ **Post date:** [February 17, 2022, 10:52am UTC](https://forums.plex.tv/t/how-to-enable-remote-access-port-forwarding/776753/9 "2022-02-17T10:52:04Z")
I disabled that 10 times yesterday and made sure I never forgot it… Seems it toggled automatically to “auto” today. Thank you very much. Awesome community. Thanks to you it works now ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 18, 2022, 10:52am UTC](https://forums.plex.tv/t/how-to-enable-remote-access-port-forwarding/776753/10 "2022-05-18T10:52:59Z")
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