# How to report bugs

**URL:** <https://forums.plex.tv/t/how-to-report-bugs/534676>\
**Category:** General Discussions\
**Created:** [January 29, 2020, 9:11pm UTC](https://forums.plex.tv/t/how-to-report-bugs/534676 "2020-01-29T21:11:00Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bocaboy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bocaboy/32/137427_2.png) [@bocaboy](https://forums.plex.tv/u/bocaboy)\
**Post date:** [January 29, 2020, 9:11pm UTC](https://forums.plex.tv/t/how-to-report-bugs/534676/1 "2020-01-29T21:11:00Z")

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I’ve used Plex for a couple years now and really like it. I recently found a bug in the Guide for Live TV & DVR but don’t know where or how to report it. Plex apparently doesn’t want to hear from their users via e-mail, or the web form on this site, so I don’t know where to report it.

As an example, I was tracking down a problem with why one program suddenly wasn’t recording. I discovered the “New” label was mistakenly missing from the Guide. Since the program was set to record only new airings, it failed.

So-o, how exactly does a user report these problems if not directly to the engineering or support staff?

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**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\
**Post date:** [January 29, 2020, 9:16pm UTC](https://forums.plex.tv/t/how-to-report-bugs/534676/2 "2020-01-29T21:16:37Z")

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For guide issues specifically, you can use the information at this link to report the problem:

> [@Reporting Plex DVR Lineup Inaccuracies](https://forums.plex.tv/t/reporting-plex-dvr-lineup-inaccuracies-current-status/425001):
>
> How to Report EPG Errors Are you noticing inaccuracies with the electronic program guide in Plex Live TV & DVR? (PMS Version 1.21.0.3711 or newer.) You can help us quickly report problems to our metadata partner by providing us with information on your channel lineup. While we will make every effort to resolve lineup inaccuracies, we can’t provide any guarantees, estimated time for resolution, or personally respond to every report. Thanks for taking the time to help improve the Plex EPG for your…

For other issues, these forums are the means by which you report them.

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**Author:** ![bocaboy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bocaboy/32/137427_2.png) [@bocaboy](https://forums.plex.tv/u/bocaboy)\
**Post date:** [January 30, 2020, 11:07am UTC](https://forums.plex.tv/t/how-to-report-bugs/534676/3 "2020-01-30T11:07:11Z")

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Thanks! I’ve reported it as you suggested.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 29, 2020, 11:07am UTC](https://forums.plex.tv/t/how-to-report-bugs/534676/4 "2020-04-29T11:07:18Z")

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