# HW transcoding not working

**URL:** <https://forums.plex.tv/t/hw-transcoding-not-working/854539>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [September 22, 2023, 12:32pm UTC](https://forums.plex.tv/t/hw-transcoding-not-working/854539 "2023-09-22T12:32:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![kd6icz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kd6icz/32/18712_2.png) [@kd6icz](https://forums.plex.tv/u/kd6icz)\
**Post date:** [September 22, 2023, 12:32pm UTC](https://forums.plex.tv/t/hw-transcoding-not-working/854539/1 "2023-09-22T12:32:45Z")

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Server Version#: 1.32.6.7521  
Player Version#: multiple platforms  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

I have both Intel 730 and a Nvidia GPU’s. PMS only sees the Intel and still isn’t using it. Fresh logs attached. Unfortunately, even when I unzip the log file, the server file is larger than 8MB so this is all I can upload.

[Plex Transcoder Statistics.log](https://forums.plex.tv/uploads/short-url/1bmroTMIVefR4rzi0k7RPZ24CfS.log) (54.7 KB)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 21, 2023, 12:33pm UTC](https://forums.plex.tv/t/hw-transcoding-not-working/854539/2 "2023-12-21T12:33:04Z")

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