# I am having issues with server access **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [January 31, 2026, 12:06pm UTC](https://forums.plex.tv/t/i-am-having-issues-with-server-access/935923 "2026-01-31T12:06:13Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![sloke123](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sloke123/32/263894_2.png) [@sloke123](https://forums.plex.tv/u/sloke123)\ **Post date:** [January 31, 2026, 12:06pm UTC](https://forums.plex.tv/t/i-am-having-issues-with-server-access/935923/1 "2026-01-31T12:06:13Z")
Server Version#:1.43.0.10467 Player Version#: Plex for Windows - 1.112.0.359-0d79a49f Server OS: Windows 11 Hi, I’ve been having a lot of trouble accessing the server for the past few days. Tautulli often shows that the server is down, and then within a second, it shows that the server is up. [Plex Server Log.zip](https://forums.plex.tv/uploads/short-url/znaVRpCTglr2RxbKFN1u6e8L4jX.zip) (7.5 MB) There are two folders - Logs1 (Dated 26/01/26) and Logs2 (Dated 31/01/26) ![Screenshot_20260131-155844](https://global.discourse-cdn.com/plex/original/4X/0/0/b/00b5bc6da022833f745bf64b0e089875ff5bf555.jpeg) ![Screenshot 2026-01-31 155711](https://global.discourse-cdn.com/plex/original/4X/4/7/5/47575ee5f0ed5f62e2bce6dfbf363b4ffd3e7cfc.jpeg) Whenever I try to play something, be it on a desktop, Fire TV Stick, or Android TV, it shows that the server is not online. In such a situation, if I wait for a while, the server appears online again. But waiting doesn’t always solve the problem. Then I have to restart the server. Sometimes when I try to play it, it shows “Unable to play”. Then I have to either wait a while or restart the server. I tried to figure out the problem by reading the logs, but honestly, it all went over my head. I don’t know how to solve this. Please, help me. 🙏🏻🥹 ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 31, 2026, 12:58pm UTC](https://forums.plex.tv/t/i-am-having-issues-with-server-access/935923/2 "2026-01-31T12:58:01Z")
Here are some general tips for a more smooth plex experience: 1. Put your Plex server inside a private network/home network 2. Avoid home network “fragmentation” 3. Use a designated [private IP range](http://en.wikipedia.org/wiki/Private_network) for your private network 4. Give the server and your NAS _static_ local IP adresses 5. Avoid using more than one network adapter in your server machine 6. Use wired network connections, 7. Use a manually configured port forwarding, instead of relying on UPnP 8. Disable power saving for network adapters 9. Don’t let your server machine sleep/hibernate 10. Don’t let hard drives spin down their platters 11. Don’t rely on Windows to store access credentials to file servers/NAS devices 12. Configure “DNS rebinding protection” in your router/DNS resolver 13. Make sure all involved devices have accurate date/time 14. Provide an Uninterruptible Power Supply (UPS) for both Plex server machine and data storage (NAS) 15. Always use a “staging” folder for preparing your media files 16. Don’t point a Plex library to a “naked” drive letter 17. Stick to the Plex naming conventions 18. Never mix up media folders, [Plex data folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/), and the Transcoder temporary folder 19. Before assigning an email address to a [plex.tv](http://plex.tv) account, make sure it’s actually ready to receive mail In your case, I’d give particular attention to numbers 4 – 10. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 1, 2026, 12:58pm UTC](https://forums.plex.tv/t/i-am-having-issues-with-server-access/935923/3 "2026-05-01T12:58:43Z")
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