I cannot acces my Synology 718 with Plex. Can someone help me?



Dear All,

I've been trying for a long time to have access to my Synology 718 when not at home. Plex works fine with my Samsung TV and mobile but doesn't work elsewhere. Even with my Minix NEO, it doesn't work saying my network is not strong enough. I don't know what to do. Can someone help me Please? When I use the program from Synology DS Video, it works everywhere (although not very stable when used outside from my network)

Thank you,


If you are having trouble with DS Video outside your network, using Plex will not help.

If you have a slow connection nothing will help except changing ISP perhaps.

In your router settings, create a Port Forward rule that uses TCP, port 32400 and point it towards your NAS IP address.

It is also a good idea to give your NAS a static IP address or if your router supports it, use DHCP Reservation.

In Plex settings > server > remote access > show advanced, enable ‘Manually specify public port’ and leave it set to 32400. Click on Apply and then click on Save Changes.

When you are outside of your home, go to https://plex.tv and sign in there, if not already. Then click on Launch. Plex/Web (remote version) will open and you can access your Plex server at home from there.

If you have a Plex app on your mobile device, simply use that instead.

To help with transcoding, you need to have the following:

  1. A valid Plex Pass
  2. The 64 bit version of Plex installed
  3. Hardware Acceleration enabled in Plex settings > server > transcoder.

That will help when Plex needs to transcode a file to a lower bitrate to send across the network.