# I cannot access the Plex Web Server, devs, please renew my SSL Certificate
**URL:** https://forums.plex.tv/t/i-cannot-access-the-plex-web-server-devs-please-renew-my-ssl-certificate/808484
**Category:** Plex Media Server
**Tags:** granting-access
**Created:** [August 30, 2022, 5:11am UTC](https://forums.plex.tv/t/i-cannot-access-the-plex-web-server-devs-please-renew-my-ssl-certificate/808484 "2022-08-30T05:11:40Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Amberdecay](https://forums.plex.tv/u/Amberdecay)
#### Post date: [August 30, 2022, 5:11am UTC](https://forums.plex.tv/t/i-cannot-access-the-plex-web-server-devs-please-renew-my-ssl-certificate/808484/1 "2022-08-30T05:11:40Z")
SInce a few months, i am not able ro access the Web Server, however access via the Server Page is possible -i think its because of the SSL Certificate and multiple forums suggest to head to the forum and ask a Dev for Renewal - so here we go … Hope a Dev reads this and hepls me out… Thanks 🙂
Server Version#:
Player Version#:
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### Author:  [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [August 30, 2022, 5:34am UTC](https://forums.plex.tv/t/i-cannot-access-the-plex-web-server-devs-please-renew-my-ssl-certificate/808484/2 "2022-08-30T05:34:22Z")
Do you have the 429 error in logs? I see nothing wrong with your certificate that would indicate it needs to be reset.
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### Author:  [@Amberdecay](https://forums.plex.tv/u/Amberdecay)
#### Post date: [August 30, 2022, 5:46am UTC](https://forums.plex.tv/t/i-cannot-access-the-plex-web-server-devs-please-renew-my-ssl-certificate/808484/3 "2022-08-30T05:46:38Z")
I dont know so much about the IT Stuff to be honest - that was just my conclusion , because i tried everything else i could . Deleted the Server, deleted the Files in %localappdata% , nothing changed… what else could be the problem?
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### Author:  [@Amberdecay](https://forums.plex.tv/u/Amberdecay)
#### Post date: [August 30, 2022, 5:47am UTC](https://forums.plex.tv/t/i-cannot-access-the-plex-web-server-devs-please-renew-my-ssl-certificate/808484/4 "2022-08-30T05:47:20Z")
How can i see if i have that error?
Ah and thanks for the quick reply 🙂
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### Author:  [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [August 30, 2022, 6:00am UTC](https://forums.plex.tv/t/i-cannot-access-the-plex-web-server-devs-please-renew-my-ssl-certificate/808484/5 "2022-08-30T06:00:51Z")
it will be an error in your [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) the one called `Plex Media Server.log`
> [@Amberdecay](#):
>
> . Deleted the Server, deleted the Files in %localappdata% , nothing changed…
thats the server and all it’s data. are you trying to resintall it from scratch? if you are on windows you need to delete the registry settings as well to be completely from scratch then run the installer again
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [November 28, 2022, 6:01am UTC](https://forums.plex.tv/t/i-cannot-access-the-plex-web-server-devs-please-renew-my-ssl-certificate/808484/6 "2022-11-28T06:01:20Z")
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