# I cannot reinstall Plex **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [September 13, 2025, 6:50am UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865 "2025-09-13T06:50:47Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Daveychan](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Daveychan](https://forums.plex.tv/u/Daveychan)\ **Post date:** [September 13, 2025, 6:50am UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/1 "2025-09-13T06:50:47Z")
Server Version#: DSM 7.2.2-72806 Update 4 Player Version#: Plex Media Server for Synology (DSM 7.2.2+) Since the latest DSM update in February, I’ve been unable to reinstall Plex Media Server on my Synology DS418 NAS. I’ve spent days doing multiple variations of the following with no luck: 1. changed permissions on the shared plex directories as shown in the troubleshooting guide (at the beginning, when they existed) 2. uninstalled everything, but the two folders remained, so i manually deleted both via root SSH commands (and the two _ **@Plex** _ files as well) 3. the uninstall option no longer exists, so i’ve tried to re-install multiple versions between the Synology Package “searched” version and PlexMediaServer-1.41.4.9463-630c9f557-aarch64\_DSM72.spk through the latest PlexMediaServer-1.42.1.10060-4e8b05daf-aarch64\_DSM72.spk. Both give the generic **Failed to install “Plex Media Server”** messages. [Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) don’t give any useful information. 4. I’ve spent literally days on multiple forums trying to find a solution. Can you assist please? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 13, 2025, 7:38am UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/3 "2025-09-13T07:38:18Z")
Did you go into Control Panel - Shared Folder and DELETE the PlexMediaServer shared folder ? You must be an **administrator** to do this. If you delete it using the SSH command line without removing it from the DSM database, nothing will work right. ---
**Author:** ![Daveychan](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Daveychan](https://forums.plex.tv/u/Daveychan)\ **Post date:** [September 13, 2025, 9:20am UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/4 "2025-09-13T09:20:14Z")
Thank you so much for the fast reply. Yes,I deleted via shared folder first. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 13, 2025, 3:39pm UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/5 "2025-09-13T15:39:24Z")
@Daveychan I’m in New York time zone so this will be a bit offset but we’ll get there. When you tried to reinstall, what error did you get? Did you select correct CPU class ( ARM64 )? ---
**Author:** ![Daveychan](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Daveychan](https://forums.plex.tv/u/Daveychan)\ **Post date:** [September 13, 2025, 10:41pm UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/6 "2025-09-13T22:41:04Z")
Hello, I’ve been using the ARMv8 as directed by Google AI… oh no, I’m going to feel very stupid if this is the solution! Because of the share deletions, the NAS is (still) reclaiming the space (24 hrs later, what’s up with that?), so it’s made all my drives Read-Only mode. I’ll try to manually install the 64ver as soon as it finishes (how long will that be do you think?). Thank you again for the fast reply! 😀 ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 14, 2025, 1:56am UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/7 "2025-09-14T01:56:34Z")
@Daveychan There are multiple versions of Plex for DSM 7. You show DSM 7.2.2 Therefore. This would be the file you want to download [https://downloads.plex.tv/plex-media-server-new/1.42.1.10060-4e8b05daf/synology-dsm72/PlexMediaServer-1.42.1.10060-4e8b05daf-aarch64\_DSM72.spk](https://downloads.plex.tv/plex-media-server-new/1.42.1.10060-4e8b05daf/synology-dsm72/PlexMediaServer-1.42.1.10060-4e8b05daf-aarch64_DSM72.spk) Once downloaded, do a Manual Install in Package Center. If you’re still having problems, we’ll find a way to clear out the DSM mess ---
**Author:** ![Daveychan](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Daveychan](https://forums.plex.tv/u/Daveychan)\ **Post date:** [September 14, 2025, 5:27am UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/8 "2025-09-14T05:27:05Z")
I’ve just tried to manually install the SPK from the link you sent. Unfortunately I get the same, **Failed to install “Plex Media Server”** error. Edit 1: It’s now doing Data Scrubbing after the reclamation…. i’ll try again when that finishes Edit 2: No joy, same error. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 14, 2025, 8:45pm UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/9 "2025-09-14T20:45:19Z")
@Daveychan Are you around so we can get this done? ---
**Author:** ![Daveychan](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Daveychan](https://forums.plex.tv/u/Daveychan)\ **Post date:** [September 15, 2025, 12:57am UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/10 "2025-09-15T00:57:09Z")
Unfortunately, I’m at work. However, I woke up to a beeping NAS this morning. Apparently the scrubbing failed and the volume is read-only now. I tried two reboots before leaving the house. Please tell me I don’t have to delete, remake,and restore from backup…. 🥺 ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 15, 2025, 1:29am UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/11 "2025-09-15T01:29:49Z")
Open Storage Manager Show me what it has here. ( HDD/SSD tab) ![Screenshot from 2025-09-14 21-28-42](https://global.discourse-cdn.com/plex/original/4X/d/8/d/d8d44fe78238ed5ccaeed5e5ed79993f0d43b4db.png) ---
**Author:** ![Daveychan](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Daveychan](https://forums.plex.tv/u/Daveychan)\ **Post date:** [September 15, 2025, 5:15am UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/12 "2025-09-15T05:15:43Z")
I’m back now if you’re still available? Here’s the SS as you asked for: ![image](https://global.discourse-cdn.com/plex/original/4X/3/b/a/3ba9c64d9d8aa3b1925a32e42852472460d714e7.png) ---
**Author:** ![Daveychan](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Daveychan](https://forums.plex.tv/u/Daveychan)\ **Post date:** [September 16, 2025, 9:07pm UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/13 "2025-09-16T21:07:08Z")
Still with me? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 17, 2025, 2:28am UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/14 "2025-09-17T02:28:27Z")
Yes. Been a very busy day but still here. when do you want to do this? ---
**Author:** ![Daveychan](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Daveychan](https://forums.plex.tv/u/Daveychan)\ **Post date:** [September 17, 2025, 8:46am UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/15 "2025-09-17T08:46:34Z")
Thanks, I’m available in the next couple of hours, or in about 12 hours from now… (Sorry, I’m JST). Thanks for the reply! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 17, 2025, 5:16pm UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/16 "2025-09-17T17:16:03Z")
@Daveychan I am available now and will available for the next 12 hours ( Until approc 01:00 EDT ) ---
**Author:** ![Daveychan](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Daveychan](https://forums.plex.tv/u/Daveychan)\ **Post date:** [September 17, 2025, 10:09pm UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/17 "2025-09-17T22:09:22Z")
Hello, I’m available now if you are. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 17, 2025, 10:29pm UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/18 "2025-09-17T22:29:19Z")
Hey, Just finished dinner. You have time? How do we want to do the audio ? (whatsapp or facetime ?) How do we want to do the desktop sharing? (AnyDesk or RustDesk) ? ---
**Author:** ![Daveychan](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Daveychan](https://forums.plex.tv/u/Daveychan)\ **Post date:** [September 17, 2025, 10:33pm UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/19 "2025-09-17T22:33:13Z")
Hello, excellent, thanks - how about teamviewer? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 17, 2025, 10:33pm UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/20 "2025-09-17T22:33:38Z")
Teamviewer has banned me from using it (I’ve helped too many people) ---
**Author:** ![Daveychan](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Daveychan](https://forums.plex.tv/u/Daveychan)\ **Post date:** [September 17, 2025, 10:34pm UTC](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865/21 "2025-09-17T22:34:18Z")
LOL - okay, i haven’t used anydesk or rustdesk, but can quickly install either [Next page](https://forums.plex.tv/t/i-cannot-reinstall-plex/930865.md?page=2)