I can't log into my server on an LG smart TV

Plex Players Smart TVs
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Just installed the latest plex app for my smart LG tv and when I try to sign into my server it just displays the server cannot be found page and I cannot access the four options on the bottom with my TV remote, to sign in or to try again. It’s like it’s frozen. I can exit the app no problem but every time I try and open the app it displays the same page. I cannot even get to the plex pin code to authenticate. I’ve tried un-installing the app and reinstalling it but it still goes to the same page.

I was wondering if this was a cache issue with the tv but I can’t see a way of clearing any app data or cache through the options. Any suggestions guys…

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To completely clear the cache you must do a Factory reset, followed by a power cycle from the wall socket. (duration at least 2 minutes)

You will find this in the TV settings / General (scroll down)

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Cheers for the quick response. I will have to try this later as i’m in work. Do you think it sounds like a caching issue I’m having with the plex app?

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Well it can’t hurt unless you have had your TV calibrated professionally. I do recommend taking a note of your settings prior. In the server settings /Network make sure you have server connections as preferred.

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Also having problems with the latest Plex server update on an LG TV with webOS. In my case, the Plex app on the TV finds the home page, but any attempt to play any media results in the ‘spinning yellow circle of doom’ - on a few occasions, the server responds but then the content stops after a few seconds. I find that streaming the same content via the Plex app on iOS works fine, as does casting the content to the same TV using a Chromecast - so it seems that the latest server update has resulted in some incompatibility with the Plex app on the LG. I realise that the Plex app for LG (webOS) has not been updated for some time, which is a bit disappointing, but it has worked for me up until today. In addition, the XPlay app for LG is behaving in the same way, so I do think that this is a server update problem. Any thoughts on what might have gone awry with the update to Version 1.18.7.2415?

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Has transcoding been disabled?

Server: Settings/Transcoder

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No - in my setup the ‘Disable video stream transcoding’ setting is off (not checked)…

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OK - just checking.

Disregard.

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No worries :slight_smile:

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Your best option then is to roll back PMS to last version it worked

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How can I do this - where can I download previous builds? Sorry if this is obvious, but I haven’t been able to find…

Thanks in advance.

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Which OS?

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Mac OSX - thx

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That’s real easy.

Go to the Library at top of desktop, hold down the option key. Go menu.

Select Library/ Application support/Plex media server/ updates/ which one you want/ packages/

Move Zip to desktop and expand

Swap out PMS from applications.

You will need admin privileges

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Found the directory alright - last update in there was version 1.9.7.4460-a39b25852 dated 16 November 2017. If I go back to there from version 1.18.7.2415-9930aef45 I think I might break the world :slight_smile: Is there anywhere you know of that keeps more recent PMS versions?

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Thanks for the help - backtracked to PMS version 1.18.6.2348 with help from SE56 and got back to a working version. Looks like that’s the end of the road for PMS server updates for me unless whatever issue was introduced in 1.18.7.2415 gets resolved.

Thanks SE56 - appreciate the help greatly.

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Well I guess nobody has the same issue as me with my LG app not allowing me to sign in or change server etc… damn was hoping somebody may have experienced this…

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There has been a Server beta release today for pass users. If you roll back a version it should resolve the issue till the release is public.

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You not being able to focus those options on the error page is a bug that will be addressed in the next release.

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