# I need help resetting my server

**URL:** <https://forums.plex.tv/t/i-need-help-resetting-my-server/874547>\
**Category:** Plex Media Server\
**Tags:** server-nvidia-shield, android-tv\
**Created:** [April 9, 2024, 12:03pm UTC](https://forums.plex.tv/t/i-need-help-resetting-my-server/874547 "2024-04-09T12:03:51Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![maartenvangrinsven](https://avatars.discourse-cdn.com/v4/letter/m/e9bcb4/32.png) [@maartenvangrinsven](https://forums.plex.tv/u/maartenvangrinsven)\
**Post date:** [April 9, 2024, 12:03pm UTC](https://forums.plex.tv/t/i-need-help-resetting-my-server/874547/1 "2024-04-09T12:03:51Z")

</div>

After a reboot of my Nvidia shield the plex server was gone.  
Trying to reinstall everything but now every video I play I get the error error code: h4 (not supported).

I have also added music but after scanning it is not added to my library.

> **[WeTransfer | Send Large Files Fast](https://wetransfer.com/downloads/66306276113d209e226278bc4e2f24ca20240401043633/9dd820)**
>
> The simple, quick and secure way to send your files around the world without an account. Share your files, photos, and videos today for free.

When I open the details of a video it says  
Video None  
Audio None

when I unmatch the video it says

Video 1080p (HEVC Main 10)  
Audio English (EAC3 5.1)

Then when i re-match the file the codec information stays and I can olay the file.

However it’s to tedious to do this with every file by hand  
Whats the best aproach to fix this automaticly?

I seem to have a similar problem as mentioned here  
[https://www.reddit.com/r/PleX/comments/15r16cy/media\_not\_playable\_when\_added\_missing\_media/](https://www.reddit.com/r/PleX/comments/15r16cy/media_not_playable_when_added_missing_media/)

the plex agent doesnt seem too get the correct media info of the files in the library and playback of files fails. If I use an external player like vlc the file plays fine

Ive tried the solutions mentioned in the link above. (the [plex dance](https://forums.plex.tv/t/the-plex-dance/197064)) tried reinstalling pms, I even tried rolling back to a previous version. noothing helped.

I believe my probleem lies somewhere on the cloud. Can someone from plex reset my account so I could do a complete fresh reinstall?

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 8, 2024, 12:03pm UTC](https://forums.plex.tv/t/i-need-help-resetting-my-server/874547/2 "2024-07-08T12:03:57Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.