# If Transcoder crashes it will not close unless manually clicked

**URL:** <https://forums.plex.tv/t/if-transcoder-crashes-it-will-not-close-unless-manually-clicked/781718>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [March 21, 2022, 12:22am UTC](https://forums.plex.tv/t/if-transcoder-crashes-it-will-not-close-unless-manually-clicked/781718 "2022-03-21T00:22:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ImConnor](https://avatars.discourse-cdn.com/v4/letter/i/e9a140/32.png) [@ImConnor](https://forums.plex.tv/u/ImConnor)\
**Post date:** [March 21, 2022, 12:22am UTC](https://forums.plex.tv/t/if-transcoder-crashes-it-will-not-close-unless-manually-clicked/781718/1 "2022-03-21T00:22:54Z")

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Server Version#: 1.24.5.5173  
Player Version#:1.41.0.2876-e960c9ca  
[Plex Media Server Logs\_2022-03-21\_11-18-03.zip](https://forums.plex.tv/uploads/short-url/5lbjTH2bPyKxd6zUe5mddSxjyZP.zip) (5.9 MB)

Hey Plex users,

I have been having this reoccurring issue with my plex where the transcoder will constantly crash upon trying to transcode anything at all, and will not resume or retry the transcode unless i manually remote into my windows 10 server and click the “Close The Program” button, which is extremely frustrating, I have been trying to get around this by making my media as universal as i possibly can to stop transcoding, does anyone know of a way where i can automatically get this prompt to close or at least stop my transcoder from constantly crashing.

Thank you.

Windows 10 Plex Media Server Version: Version 1.24.5.5173 ← as this is the one that crashes not as often compared to the rest.

I have been testing on many clients, latest build of google chrome and native plex app.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 19, 2022, 12:23am UTC](https://forums.plex.tv/t/if-transcoder-crashes-it-will-not-close-unless-manually-clicked/781718/2 "2022-06-19T00:23:42Z")

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