# Impossible to claming server - Connexion plex.tv refused
**URL:** https://forums.plex.tv/t/impossible-to-claming-server-connexion-plex-tv-refused/765007
**Category:** Plex Media Server
**Tags:** server-linux
**Created:** [December 18, 2021, 8:02am UTC](https://forums.plex.tv/t/impossible-to-claming-server-connexion-plex-tv-refused/765007 "2021-12-18T08:02:46Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@mir0of](https://forums.plex.tv/u/mir0of)
#### Post date: [December 18, 2021, 8:02am UTC](https://forums.plex.tv/t/impossible-to-claming-server-connexion-plex-tv-refused/765007/1 "2021-12-18T08:02:46Z")
Server Version#: 1.25.2.5319
Player Version#:
HI,
I can’t claiming my plex server , it’s seems impossible to connect at plex.tv.
curl -vvvv [https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxt](https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxt)
- Hostname was NOT found in DNS cache
- Trying 52.18.69.157…
- connect to 52.18.69.157 port 443 failed: Connexion refusée
- Failed to connect to plex.tv port 443: Connexion refusée
- Closing connection 0
curl: (7) Failed to connect to plex.tv port 443: Connexion refusée
LOG :
Dec 18, 2021 09:00:40.412 [0x7f92b7b1db38] DEBUG - Request: [127.0.0.1:33472 (Loopback)] POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxx1i
bmnN (10 live) GZIP
Dec 18, 2021 09:00:40.412 [0x7f92b7b1db38] DEBUG - HTTP requesting POST [https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxx1ib](https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxx1ib)
mnN
Dec 18, 2021 09:00:40.412 [0x7f92b7b1db38] ERROR - Error issuing curl\_easy\_perform(handle): 7
Dec 18, 2021 09:00:40.412 [0x7f92b7b1db38] WARN - HTTP error requesting POST [https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxx](https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxx)
xx1ibmnN (7, Couldn’t connect to server) (Failed to connect to plex.tv port 443: Connection refused)
Dec 18, 2021 09:00:40.412 [0x7f92b7b1db38] DEBUG - MyPlex: Did token exchange for claim (returnCode: -7)
Dec 18, 2021 09:00:40.413 [0x7f92b7b1db38] DEBUG - MyPlex: Got a token poked, let’s act on it.
Dec 18, 2021 09:00:40.413 [0x7f92b7b1db38] DEBUG - HTTP requesting GET [https://plex.tv/api/v2/user/privacy?X-Plex-Token=](https://plex.tv/api/v2/user/privacy?X-Plex-Token=)
Dec 18, 2021 09:00:40.413 [0x7f92b7b1db38] ERROR - Error issuing curl\_easy\_perform(handle): 7
Dec 18, 2021 09:00:40.413 [0x7f92b7b1db38] WARN - HTTP error requesting GET [https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxx](https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxx)
xxxxxxxxxt to server) (Failed to connect to plex.tv port 443: Connection refused)
Dec 18, 2021 09:00:40.413 [0x7f92b7b1db38] WARN - [Analytics] Couldn’t get analytics privacy settings. Trying again soon.
Dec 18, 2021 09:00:40.413 [0x7f92b7b1db38] DEBUG - HTTP requesting GET [https://plex.tv/api/v2/release\_channels?X-Plex-Token=](https://plex.tv/api/v2/release_channels?X-Plex-Token=)
Dec 18, 2021 09:00:40.414 [0x7f92b7b1db38] ERROR - Error issuing curl\_easy\_perform(handle): 7
Dec 18, 2021 09:00:40.414 [0x7f92b7b1db38] WARN - HTTP error requesting GET [https://plex.tv/api/v2/release\_channels?X-Plex-Token=xxxxxxx](https://plex.tv/api/v2/release_channels?X-Plex-Token=xxxxxxx)
xxxxxxxxxxxxxt to server) (Failed to connect to plex.tv port 443: Connection refused)
Dec 18, 2021 09:00:40.414 [0x7f92b7b1db38] WARN - [AutoUpdateRequestHandler] Couldn’t get update channels. Trying again soon.
Dec 18, 2021 09:00:40.414 [0x7f92b7b1db38] DEBUG - HTTP requesting GET [https://plex.tv/api/v2/features?X-Plex-Token=](https://plex.tv/api/v2/features?X-Plex-Token=)
Dec 18, 2021 09:00:40.414 [0x7f92b7b1db38] ERROR - Error issuing curl\_easy\_perform(handle): 7
Dec 18, 2021 09:00:40.414 [0x7f92b7b1db38] WARN - HTTP error requesting GET [https://plex.tv/api/v2/features?X-Plex-Token=xxxxxxxxxxxxxxx](https://plex.tv/api/v2/features?X-Plex-Token=xxxxxxxxxxxxxxx)
xxxxxt to server) (Failed to connect to plex.tv port 443: Connection refused)
Dec 18, 2021 09:00:40.414 [0x7f92b7b1db38] WARN - FeatureManager: Couldn’t get features. Trying again soon.
Dec 18, 2021 09:00:40.414 [0x7f92b7b1db38] DEBUG - Sync: onMyPlexSignOut
Dec 18, 2021 09:00:40.415 [0x7f92b8330b38] DEBUG - Completed: [127.0.0.1:33472] 500 POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxx1ibmnN
(10 live) GZIP 3ms 532 bytes (pipelined: 2)
Dec 18, 2021 09:00:40.433 [0x7f92b80cab38] DEBUG - [MediaProviderManager] we had 1 cloud providers online, we now have 1
Dec 18, 2021 09:00:40.433 [0x7f92b80cab38] DEBUG - [MediaProviderManager] cloud provider (Metadata) is online and available
Dec 18, 2021 09:00:44.065 [0x7f92b8330b38] DEBUG - Completed: [127.0.0.1:33470] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersio
n=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (10 live) GZIP 20000ms 5 bytes (pipelined: 1)
Dec 18, 2021 09:00:44.197 [0x7f92b7b1db38] DEBUG - Request: [127.0.0.1:33472 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolV
ersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (9 live) GZIP
Dec 18, 2021 09:00:44.198 [0x7f92b7b1db38] DEBUG - Content-Length is -1 (of total: -1).
Could you help me ??
Thx !
:
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [December 18, 2021, 8:14am UTC](https://forums.plex.tv/t/impossible-to-claming-server-connexion-plex-tv-refused/765007/2 "2021-12-18T08:14:08Z")
Is your server on a remote VPS or local to your home ?
If the server is your workstation, use `http://127.0.0.1:32400/web` to claim it.
If it is on your home LAN, use the LAN IP address `http://LAN.IP.of.Server:32400/web`
(LAN must also be compliant with RFC-1918 192.168.x.x,10.x.x.x, or 172.16…x.x-\>172.31.x.x)
---
### Author:  [@mir0of](https://forums.plex.tv/u/mir0of)
#### Post date: [December 18, 2021, 8:46am UTC](https://forums.plex.tv/t/impossible-to-claming-server-connexion-plex-tv-refused/765007/4 "2021-12-18T08:46:26Z")
[](https://forums.plex.tv/u/mir0of)
[mir0of](https://forums.plex.tv/u/mir0of)
[1m](https://forums.plex.tv/t/impossible-to-claming-server-connexion-plex-tv-refused/765007/3)
My server is on remote server.
I use tunnel ssh to connect in localhost in my workstation and claim it.
ssh root@remotPlex -L 8080:localhost:32400
I have no proxy ans no firewall in my server
I joined you a screenshot in my workstation with console activate.
---
### Author:  [@brunobruno](https://forums.plex.tv/u/brunobruno)
#### Post date: [December 18, 2021, 10:37am UTC](https://forums.plex.tv/t/impossible-to-claming-server-connexion-plex-tv-refused/765007/5 "2021-12-18T10:37:42Z")
Hi,
We are using this server with Miroof (OP) for a while now. As we can see in the log, the server got a connection refused by plex.tv but the DNS resolution is okay and the Internet access is working aswell.
If I run a curl from a different public IP :
curl -vvvv [https://plex.tv/api/v2/user/](https://plex.tv/api/v2/user/)
- Trying 52.18.69.157:443…
- Connected to plex.tv (52.18.69.157) port 443 (#0)
- ALPN, offering h2
- ALPN, offering http/1.1
- successfully set certificate verify locations:
- CAfile: /etc/ssl/cert.pem
- CApath: none
- TLSv1.2 (OUT), TLS handshake, Client hello (1):
- TLSv1.2 (IN), TLS handshake, Server hello (2):
- TLSv1.2 (IN), TLS handshake, Certificate (11):
- TLSv1.2 (IN), TLS handshake, Server key exchange (12):
- TLSv1.2 (IN), TLS handshake, Server finished (14):
- TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
- TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
- TLSv1.2 (OUT), TLS handshake, Finished (20):
- TLSv1.2 (IN), TLS change cipher, Change cipher spec (1):
- TLSv1.2 (IN), TLS handshake, Finished (20):
- SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
- ALPN, server accepted to use h2
- Server certificate:
- subject: C=CH; ST=Nidwalden; L=Stans; O=Plex GmbH; CN=\*.plex.tv
- start date: Sep 22 00:00:00 2021 GMT
- expire date: Sep 22 23:59:59 2022 GMT
- subjectAltName: host “plex.tv” matched cert’s “plex.tv”
- issuer: C=US; O=DigiCert Inc; CN=DigiCert TLS RSA SHA256 2020 CA1
- SSL certificate verify ok.
- Using HTTP2, server supports multi-use
- Connection state changed (HTTP/2 confirmed)
- Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0
- Using Stream ID: 1 (easy handle 0x7f860b00c800)
> GET /api/v2/user/ HTTP/2
> Host: plex.tv
> user-agent: curl/7.77.0
> accept: _/_
- Connection state changed (MAX\_CONCURRENT\_STREAMS == 250)!
\< HTTP/2 401
\< cache-control: no-cache
\< content-type: application/xml
\< date: Sat, 18 Dec 2021 10:35:00 GMT
\< referrer-policy: origin-when-cross-origin
\< set-cookie: \_my-plex\_session\_32=T21qNEdIK0l0bmFjL3NxeFc0Yzl6UUZ2SUQ1SDBSQTlWanZvTmZ1VGJpS3dubjFQdnVyaGdIbmI4cnVmblBvQm1yU0JBb1MwaTV3RTBGQmFVbU85cGc9PS0tVHZlRTB4NTBYR3dTeWRyRGFTMDJDQT09–e074010e9acc16a8e69bfdde9a3923a5c965470c; path=/; HttpOnly; secure
\< strict-transport-security: max-age=31536000; includeSubDomains; preload
\< vary: Origin
\< x-content-type-options: nosniff
\< x-frame-options: SAMEORIGIN
\< x-request-id: 25de5816-90db-4c81-800e-3d3c43ee3ba4
\< x-runtime: 0.003703
\< x-xss-protection: 1; mode=block
\<
\ \* Connection #0 to host plex.tv left intact
Please advice
---
### Author:  [@brunobruno](https://forums.plex.tv/u/brunobruno)
#### Post date: [December 18, 2021, 11:04am UTC](https://forums.plex.tv/t/impossible-to-claming-server-connexion-plex-tv-refused/765007/6 "2021-12-18T11:04:03Z")
Also, it looks like the same issue related in that post [SSL Certificate error](https://forums.plex.tv/t/ssl-certificate-errors/726486/998)
Could you reset the Miroof’s certificate ?
Thank you
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [December 18, 2021, 3:42pm UTC](https://forums.plex.tv/t/impossible-to-claming-server-connexion-plex-tv-refused/765007/7 "2021-12-18T15:42:33Z")
@brunobruno
Certificate is valid:
```auto
Valid Tue, 16 Nov 2021 11:11:32 +0000 Tue, 16 Nov 2021 11:11:47 +0000
```
```auto
Server certificate:
subject: C=CH; ST=Nidwalden; L=Stans; O=Plex GmbH; CN=*.plex.tv
start date: Sep 22 00:00:00 2021 GMT
expire date: Sep 22 23:59:59 2022 GMT
subjectAltName: host “plex.tv” matched cert’s “plex.tv”
issuer: C=US; O=DigiCert Inc; CN=DigiCert TLS RSA SHA256 2020 CA1
SSL certificate verify ok.
```
Actual error: HTTP 401 - Account authentication error
```auto
HTTP/2 401
```
Step 1 -
1. Stop Plex
2. Open file “Preferences.xml”
3. Inspect value for `PlexOnlineToken="value"`
4. If the value is null – `PlexOnlineToken=""` – then local error caused the failure.
5. Carefully edit (remove) `PlexOnlineToken=""` from file and save.
6. Verify file owned as `plex:plex` (or username being run as)
7. If Token value was null, restart plex and reclaim.
Step 2 -
1. Are you using your own certificate on the host before claiming ?
2. Are you using a proxy with certificate ?
---
### Author:  [@mir0of](https://forums.plex.tv/u/mir0of)
#### Post date: [December 19, 2021, 9:07am UTC](https://forums.plex.tv/t/impossible-to-claming-server-connexion-plex-tv-refused/765007/8 "2021-12-19T09:07:40Z")
Hi,
@ChuckPa , the curl’s test of @brunobruno is made on his PC, not in PMS server.
In the PMS server when i do a curl command. The connexion is refused by plex.tv !
curl -v [https://plex.tv](https://plex.tv)
- Rebuilt URL to: [https://plex.tv/](https://plex.tv/)
- Hostname was NOT found in DNS cache
- Trying 52.48.253.46…
- connect to 52.48.253.46 port 443 failed: Connexion refused
- Trying 52.18.69.157…
- connect to 52.18.69.157 port 443 failed: Connexion refused
- Failed to connect to plex.tv port 443: Connexion refused
- Closing connection 0
curl: (7) Failed to connect to plex.tv port 443: Connexion refused
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [March 19, 2022, 9:08am UTC](https://forums.plex.tv/t/impossible-to-claming-server-connexion-plex-tv-refused/765007/9 "2022-03-19T09:08:05Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.