# Inconsistent Remote Access Experience **URL:** \ **Category:** Remote Access\ **Tags:** android-tv, chromecast, roku\ **Created:** [March 23, 2026, 8:12pm UTC](https://forums.plex.tv/t/inconsistent-remote-access-experience/937368 "2026-03-23T20:12:01Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![mistertyrannosaurus](https://avatars.discourse-cdn.com/v4/letter/m/ea5d25/32.png) [@mistertyrannosaurus](https://forums.plex.tv/u/mistertyrannosaurus)\ **Post date:** [March 23, 2026, 8:12pm UTC](https://forums.plex.tv/t/inconsistent-remote-access-experience/937368/1 "2026-03-23T20:12:01Z")
Server Version#: Version 1.43.0.10492 Player Version#: Multiple Hello, I’m trying to figure out why I’m having issues with remote access for some users/devices but not others. when I first got set up I went through the process of setting up a static IP on the host PC and a dedicated port in my router but still get the “not available outside your network” error. However, the server is accessed by 3 remote users and 2 local users. one of the remote users has virtually no issues across multiple devices, but the other two remote users always have a slow connection to the servers and often deal with frequent freezing if they do get anything to play. Both have strong internet speeds and connect to other apps on their roku/chromecasts with ease. Thank you for any support, I feel like I must have done something wrong with the port forwarding/IP setup but if so I can’t figure out what. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [March 23, 2026, 9:57pm UTC](https://forums.plex.tv/t/inconsistent-remote-access-experience/937368/2 "2026-03-23T21:57:53Z")
> [@mistertyrannosaurus](#): > > but still get the “not available outside your network” These two documents may help: - [The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517) - [Troubleshooting Remote Access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) #### Questions - Plex Media Server OS/Platform? Windows/Mac/Linux/Docker/etc. - ISP? - Router make/model? - On the PMS Settings → Remote Access page, is there any mention of double NAT? #### Port Forward Ensure the port forward is correctly configured. ##### Router: - Service Name: Plex (or anything, does not matter) - External Port: 32400 is the default, can change if desired. - Protocol: TCP - Internal Port: Always 32400 - Internal IP Address: The IP address of the Plex Media Server (ex: 192.168.x.y). - Source IP: empty/all/none. You do not want to specify an IP address. You want to admit all IP addresses, since you will not always know the IP address of the remote client (ex: mobile phone). ##### Plex Media Server Settings → Remote Access + Show Advanced - Check the box to manually specify public port - Public Port: **Must** match External Port in router port forward config. #### Examples - [Remote Access using AT&T Fiber and BGW320-500 router](https://forums.plex.tv/t/changed-isp-no-remote-access-with-at-t-bgw-320-500/845905/3) - Asus Router Port Foward ![port_forward](https://global.discourse-cdn.com/plex/original/4X/6/6/8/66815ca21026277dac2e96e34b163104bb18863b.gif) > [@mistertyrannosaurus](#): > > However, the server is accessed by 3 remote users They are most likely connecting via [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/), which is limited to 2 Mbps. To verify, monitor playback via [Plex Dashboard](https://support.plex.tv/articles/200871837-status-and-dashboard/#toc-1) → Now Playing + Expanded View. If the connection is Indirect, then it is using [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/). ---
**Author:** ![mistertyrannosaurus](https://avatars.discourse-cdn.com/v4/letter/m/ea5d25/32.png) [@mistertyrannosaurus](https://forums.plex.tv/u/mistertyrannosaurus)\ **Post date:** [March 24, 2026, 7:37pm UTC](https://forums.plex.tv/t/inconsistent-remote-access-experience/937368/3 "2026-03-24T19:37:32Z")
First of all thank you for your reply! answering your questions first here: > [@FordGuy61](#): > > - Plex Media Server OS/Platform? Windows/Mac/Linux/Docker/etc. > - Windows 10 home > > - ISP? AT&T > - Router make/model? BGW320-500 from AT&T > - On the PMS Settings → Remote Access page, is there any mention of double NAT? not seeing anything, no I used a combination of the pages you sent as well as going through the more ATT-specific steps [here](https://forums.plex.tv/t/changed-isp-no-remote-access-with-at-t-bgw-320-500/845905/3) to do the initial setup, and everything was exactly as you listed it in your reply. ---
**Author:** ![mistertyrannosaurus](https://avatars.discourse-cdn.com/v4/letter/m/ea5d25/32.png) [@mistertyrannosaurus](https://forums.plex.tv/u/mistertyrannosaurus)\ **Post date:** [March 24, 2026, 7:41pm UTC](https://forums.plex.tv/t/inconsistent-remote-access-experience/937368/4 "2026-03-24T19:41:52Z")
Just confirmed that connection is happening via relay as well. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [March 24, 2026, 8:23pm UTC](https://forums.plex.tv/t/inconsistent-remote-access-experience/937368/5 "2026-03-24T20:23:28Z")
Is remote access working? In Settings → Remote Access does it show Fully Available (green) or Not Available (red)? ---
**Author:** ![mistertyrannosaurus](https://avatars.discourse-cdn.com/v4/letter/m/ea5d25/32.png) [@mistertyrannosaurus](https://forums.plex.tv/u/mistertyrannosaurus)\ **Post date:** [March 24, 2026, 9:06pm UTC](https://forums.plex.tv/t/inconsistent-remote-access-experience/937368/6 "2026-03-24T21:06:24Z")
It shows green at first then switches to red/not available ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [March 24, 2026, 9:22pm UTC](https://forums.plex.tv/t/inconsistent-remote-access-experience/937368/7 "2026-03-24T21:22:36Z")
Plex always shows green at first. Remote Access is never really working. Plex “optimistically” says “fully available” but is still trying to register the server with [plex.tv](http://plex.tv). When that fails, it changes to “not available..” From a system on the same network as the server, go to [canyouseeme.org](http://canyouseeme.org). Change “80” to your remote access port. Does it show success or failure? If failure, double check the port forward configuration in the router. Then: Restart Plex Media Server and wait two minutes for it to log the startup sequence. Try to enable remote access. Wait for it to fail. Pull & post the [server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) files (settings → remote access). ---
**Author:** ![mistertyrannosaurus](https://avatars.discourse-cdn.com/v4/letter/m/ea5d25/32.png) [@mistertyrannosaurus](https://forums.plex.tv/u/mistertyrannosaurus)\ **Post date:** [March 24, 2026, 9:32pm UTC](https://forums.plex.tv/t/inconsistent-remote-access-experience/937368/8 "2026-03-24T21:32:27Z")
Showing failure, I just deleted all the port forwarding and custom service assignment and started from scratch, looks like it’s working now despite no changes! I’m not sure what changed but [canyouseeme.org](http://canyouseeme.org) is now showing a success, is it all set now? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [March 24, 2026, 9:40pm UTC](https://forums.plex.tv/t/inconsistent-remote-access-experience/937368/9 "2026-03-24T21:40:38Z")
If Plex Remote Access shows Fully Available, then you should be good to go. To verify, stream something remotely (phone on mobile network, etc.) and check Plex Dashboard that the stream is remote, not indirect. ---
**Author:** ![mistertyrannosaurus](https://avatars.discourse-cdn.com/v4/letter/m/ea5d25/32.png) [@mistertyrannosaurus](https://forums.plex.tv/u/mistertyrannosaurus)\ **Post date:** [March 24, 2026, 9:45pm UTC](https://forums.plex.tv/t/inconsistent-remote-access-experience/937368/10 "2026-03-24T21:45:57Z")
Showing remote! thank you so much!! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 22, 2026, 9:46pm UTC](https://forums.plex.tv/t/inconsistent-remote-access-experience/937368/11 "2026-06-22T21:46:04Z")
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