# Incorrect guide data

**URL:** <https://forums.plex.tv/t/incorrect-guide-data/778987>\
**Category:** Live TV & DVR\
**Tags:** livetv-dvr\
**Created:** [March 2, 2022, 1:38pm UTC](https://forums.plex.tv/t/incorrect-guide-data/778987 "2022-03-02T13:38:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Grooverider2016](https://avatars.discourse-cdn.com/v4/letter/g/ea5d25/32.png) [@Grooverider2016](https://forums.plex.tv/u/Grooverider2016)\
**Post date:** [March 2, 2022, 1:38pm UTC](https://forums.plex.tv/t/incorrect-guide-data/778987/1 "2022-03-02T13:38:54Z")

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Server Version#: 1.25.6.5577  
Player Version#:  
Tuner Make/Model: HD Homerun Connect  
Guide/Lineup name: BT TV  
Using XMLTV?: No  
Channel number/Name: 22-85

All channels from channel 22 to channel 85 are being matched incorrectly in the BT TV guide via plex and it is also missing channel 23 which is BBC Three. This means majority of channels have wrong guide info and therefore cannot be used to record etc. Needs sorting urgently as it has been like this for at least a week now. Im pretty sure that BT TV use gracenote for their tv guide online and that is showing correct channel numbers. The majority of the BT TV guide is the same as Freeview but freeview doesnt offer the subscription channels that BT TV guide does

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**Author:** ![nwsurfer](https://avatars.discourse-cdn.com/v4/letter/n/e9c0ed/32.png) [@nwsurfer](https://forums.plex.tv/u/nwsurfer)\
**Post date:** [March 2, 2022, 6:36pm UTC](https://forums.plex.tv/t/incorrect-guide-data/778987/2 "2022-03-02T18:36:45Z")

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I would suggest filling out the form linked in the following post. After I filled out the form, my guide was fixed within 24 hours. However, it wasn’t nearly as large of an issue as your issue seems to be.

> [@Reporting Plex DVR Lineup Inaccuracies](https://forums.plex.tv/t/reporting-plex-dvr-lineup-inaccuracies-current-status/425001):
>
> How to Report EPG Errors Are you noticing inaccuracies with the electronic program guide in Plex Live TV & DVR? (PMS Version 1.21.0.3711 or newer.) You can help us quickly report problems to our metadata partner by providing us with information on your channel lineup. While we will make every effort to resolve lineup inaccuracies, we can’t provide any guarantees, estimated time for resolution, or personally respond to every report. Thanks for taking the time to help improve the Plex EPG for your…

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**Author:** ![Grooverider2016](https://avatars.discourse-cdn.com/v4/letter/g/ea5d25/32.png) [@Grooverider2016](https://forums.plex.tv/u/Grooverider2016)\
**Post date:** [March 2, 2022, 6:49pm UTC](https://forums.plex.tv/t/incorrect-guide-data/778987/3 "2022-03-02T18:49:28Z")

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I have reported it and its been a few days since and no resolution. I’m tempted to delete the whole DVR and re add it to see if that makes a difference

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**Author:** ![nwsurfer](https://avatars.discourse-cdn.com/v4/letter/n/e9c0ed/32.png) [@nwsurfer](https://forums.plex.tv/u/nwsurfer)\
**Post date:** [March 2, 2022, 7:58pm UTC](https://forums.plex.tv/t/incorrect-guide-data/778987/4 "2022-03-02T19:58:31Z")

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@Grooverider2016 That sucks. I’m sorry they are taking such a long time to fix it. If you don’t mind going through the hassle of setting up the DVR again in Plex, it might be worth the try to delete it and re-add it.

Sorry, I wasn’t more helpful.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 31, 2022, 7:59pm UTC](https://forums.plex.tv/t/incorrect-guide-data/778987/5 "2022-05-31T19:59:04Z")

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