# Incorrect image for the actor "John Payne" **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-linux\ **Created:** [November 22, 2025, 4:33am UTC](https://forums.plex.tv/t/incorrect-image-for-the-actor-john-payne/933757 "2025-11-22T04:33:34Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![tkenn1s](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@tkenn1s](https://forums.plex.tv/u/tkenn1s)\ **Post date:** [November 22, 2025, 4:33am UTC](https://forums.plex.tv/t/incorrect-image-for-the-actor-john-payne/933757/1 "2025-11-22T04:33:34Z")
The image of the actor / producer “John Payne” is wrong; instead, of the [actor](https://en.wikipedia.org/wiki/John_Payne_(actor)), I see the [musician](https://en.wikipedia.org/wiki/John_Payne_(singer)). The details of John Payne are actually correct; it’s only the image that’s wrong. I’m using “Plex Movie” as both scanner and agent. You can find John Payne by searching for one of his movies; “Kansas City Confidential”, “Miracle on 34th Street”, “Dodsworth”, … Since these are all movies from the 40’s, it’ll be obvious which image doesn’t belong lol. ![image](https://global.discourse-cdn.com/plex/original/4X/e/b/e/ebe03de773b7c8c900fd9062b5c61c9eaa21e69d.jpeg) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 22, 2025, 5:03am UTC](https://forums.plex.tv/t/incorrect-image-for-the-actor-john-payne/933757/2 "2025-11-22T05:03:28Z")
Thanks. I’ve reported it to the metadata team. ---
**Author:** ![tkenn1s](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@tkenn1s](https://forums.plex.tv/u/tkenn1s)\ **Post date:** [December 24, 2025, 6:10pm UTC](https://forums.plex.tv/t/incorrect-image-for-the-actor-john-payne/933757/3 "2025-12-24T18:10:45Z")
Thanks @ChuckPa. How long will it take for the metadata changes to occur? I’m still seeing the wrong person for John Payne. Aside from “Refresh Metadata” on a movie/show, is there an easy way to forcefully refresh profile pictures for people? ---
**Author:** ![tkenn1s](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@tkenn1s](https://forums.plex.tv/u/tkenn1s)\ **Post date:** [February 5, 2026, 11:18pm UTC](https://forums.plex.tv/t/incorrect-image-for-the-actor-john-payne/933757/4 "2026-02-05T23:18:18Z")
Hi @ChuckPa. The metadata still doesn’t seem to be updated with the correct actor’s photo. How long does this process usually take? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [February 6, 2026, 1:18am UTC](https://forums.plex.tv/t/incorrect-image-for-the-actor-john-payne/933757/5 "2026-02-06T01:18:01Z")
It is fixed. [https://watch.plex.tv/person/john-payne-2](https://watch.plex.tv/person/john-payne-2) It may take a bit for caches to be cleared so your server picks up the change when metadata refreshes ---
**Author:** ![tkenn1s](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@tkenn1s](https://forums.plex.tv/u/tkenn1s)\ **Post date:** [February 6, 2026, 2:26am UTC](https://forums.plex.tv/t/incorrect-image-for-the-actor-john-payne/933757/6 "2026-02-06T02:26:55Z")
Great! Thanks @BigWheel. Would doing [The Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) allow me to update the local metadata faster? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [February 6, 2026, 3:22am UTC](https://forums.plex.tv/t/incorrect-image-for-the-actor-john-payne/933757/7 "2026-02-06T03:22:37Z")
I think you just need to refresh metadata ---
**Author:** ![dokuro](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dokuro/32/329926_2.png) [@dokuro](https://forums.plex.tv/u/dokuro)\ **Post date:** [February 6, 2026, 7:18am UTC](https://forums.plex.tv/t/incorrect-image-for-the-actor-john-payne/933757/8 "2026-02-06T07:18:57Z")
@BigWheel can you have someone fix this one [Sasheer Zamata profile picture requires fixing (looks like a zoomed piece of clothing fabric)](https://forums.plex.tv/t/sasheer-zamata-profile-picture-requires-fixing-looks-like-a-zoomed-piece-of-clothing-fabric/932900) I reported it to months ago and it’s gone ignored even after bumping … ---
**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\ **Post date:** [February 6, 2026, 9:24am UTC](https://forums.plex.tv/t/incorrect-image-for-the-actor-john-payne/933757/9 "2026-02-06T09:24:35Z")
I changed it to something else, hopefully it fixes the weird crop. ---
**Author:** ![dokuro](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dokuro/32/329926_2.png) [@dokuro](https://forums.plex.tv/u/dokuro)\ **Post date:** [February 6, 2026, 9:26am UTC](https://forums.plex.tv/t/incorrect-image-for-the-actor-john-payne/933757/10 "2026-02-06T09:26:19Z")
Thank you, looks good here → [https://watch.plex.tv/en-GB/person/sasheer-zamata](https://watch.plex.tv/en-GB/person/sasheer-zamata) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 7, 2026, 9:27am UTC](https://forums.plex.tv/t/incorrect-image-for-the-actor-john-payne/933757/11 "2026-05-07T09:27:06Z")
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