# Incorrect public IP reported to plex.tv

**URL:** <https://forums.plex.tv/t/incorrect-public-ip-reported-to-plex-tv/194921>\
**Category:** General Discussions\
**Created:** [June 7, 2017, 4:45pm UTC](https://forums.plex.tv/t/incorrect-public-ip-reported-to-plex-tv/194921 "2017-06-07T16:45:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ehannoyer](https://avatars.discourse-cdn.com/v4/letter/e/22d042/32.png) [@ehannoyer](https://forums.plex.tv/u/ehannoyer)\
**Post date:** [June 7, 2017, 4:45pm UTC](https://forums.plex.tv/t/incorrect-public-ip-reported-to-plex-tv/194921/1 "2017-06-07T16:45:35Z")

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Hi,

I found a lot of similar posts asking help for the same issue but not resolved.  
My plex server cannot be seen from outside and the reason is that the public IP reported is not the right one.  
Any ways to update this IP manually ?

Thanks for any advices

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [June 7, 2017, 4:54pm UTC](https://forums.plex.tv/t/incorrect-public-ip-reported-to-plex-tv/194921/2 "2017-06-07T16:54:16Z")

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Please clarify?

Are you seeing a Carrier grade NAT address?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 11:23pm UTC](https://forums.plex.tv/t/incorrect-public-ip-reported-to-plex-tv/194921/3 "2020-01-07T23:23:07Z")

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