# Indirect Connection **URL:** \ **Category:** Remote Access\ **Tags:** server-synology\ **Created:** [August 26, 2022, 8:32pm UTC](https://forums.plex.tv/t/indirect-connection/807616 "2022-08-26T20:32:33Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![ahouse4media](https://avatars.discourse-cdn.com/v4/letter/a/c77e96/32.png) [@ahouse4media](https://forums.plex.tv/u/ahouse4media)\ **Post date:** [August 26, 2022, 8:32pm UTC](https://forums.plex.tv/t/indirect-connection/807616/1 "2022-08-26T20:32:33Z")
Plex Version 4.89.1 my plex shows indirect with limited connection the remote access turns green and then turns red when I click to go to another page also check the port which is close I have the plex container on docker and made the port forwarding setting on my synology router ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 26, 2022, 8:50pm UTC](https://forums.plex.tv/t/indirect-connection/807616/2 "2022-08-26T20:50:58Z")
The initial green indication is it being able to open the local port. As soon as that happens, PMS asks Plex.tv to confirm a connection can be made. If Plex.tv can connect, the indicator remains green. If Plex.tv cannot connect, it changes back to red. At this point, diagnosis is: 1. Look at the port it wants to use. 2. Go out to [CanYouSeeMe.org](http://CanYouSeeMe.org) and have it test that port to make sure it’s open. ---
**Author:** ![ahouse4media](https://avatars.discourse-cdn.com/v4/letter/a/c77e96/32.png) [@ahouse4media](https://forums.plex.tv/u/ahouse4media)\ **Post date:** [August 26, 2022, 8:58pm UTC](https://forums.plex.tv/t/indirect-connection/807616/3 "2022-08-26T20:58:23Z")
After checking the canyouseeme link I receive the error below **Error:** I could **not** see your service on port ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 26, 2022, 9:16pm UTC](https://forums.plex.tv/t/indirect-connection/807616/4 "2022-08-26T21:16:20Z")
That means the port itself is not open. Did you manually open the port or are you letting PMS open the port (using UPNP)? If you are letting PMS do it then in your modem/router, do you know if UPNP service is enabled ? ---
**Author:** ![ahouse4media](https://avatars.discourse-cdn.com/v4/letter/a/c77e96/32.png) [@ahouse4media](https://forums.plex.tv/u/ahouse4media)\ **Post date:** [August 26, 2022, 9:22pm UTC](https://forums.plex.tv/t/indirect-connection/807616/5 "2022-08-26T21:22:33Z")
Yes I manually open the port in my router and UPNP service is enable ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 26, 2022, 9:34pm UTC](https://forums.plex.tv/t/indirect-connection/807616/6 "2022-08-26T21:34:51Z")
If you manually opened and forwarded the port to the LAN IP address of your PMS server correctly, then “[CanYouSeeMe.org](http://CanYouSeeMe.org)” should show it as open. Is the port forward enabled ? ---
**Author:** ![ahouse4media](https://avatars.discourse-cdn.com/v4/letter/a/c77e96/32.png) [@ahouse4media](https://forums.plex.tv/u/ahouse4media)\ **Post date:** [August 29, 2022, 1:19am UTC](https://forums.plex.tv/t/indirect-connection/807616/7 "2022-08-29T01:19:40Z")
yes the port forward is enable along with using UPNP when I try to connect remote to my plex account it shows indirect along with playing at the lowest quality ![image](https://global.discourse-cdn.com/plex/original/4X/8/f/e/8fec28fbdeff71efe68c8336524571f090e7f6ac.png) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 27, 2022, 1:20am UTC](https://forums.plex.tv/t/indirect-connection/807616/8 "2022-11-27T01:20:32Z")
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