# Indirect remote access since new ISP
**URL:** https://forums.plex.tv/t/indirect-remote-access-since-new-isp/846074
**Category:** Remote Access
**Tags:** server-windows
**Created:** [July 1, 2023, 9:46am UTC](https://forums.plex.tv/t/indirect-remote-access-since-new-isp/846074 "2023-07-01T09:46:47Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Simmo10](https://forums.plex.tv/u/Simmo10)
#### Post date: [July 1, 2023, 9:46am UTC](https://forums.plex.tv/t/indirect-remote-access-since-new-isp/846074/1 "2023-07-01T09:46:48Z")
I was with SKY broadband getting something like 78MB download and 7MB upload and everything worked fine in Plex. I have recently switched to Lit Fibre. I checked my speeds on [speedtest.net](http://speedtest.net) and I’m getting 103MB download and 94MB upload but I’m getting issues.
Every time I go on the remote access page it’s saying “Not Available Outside of Your Network”. When I click Retry it changes to “Fully Accessible Outside of Your Network”. I switch to another Plex page and there’s a red explanation mark on the remote access page. It reverts back to having no access.
I went round my parents and tried to stream something. It was slow to connect but it did stream a movie, when I opened up my server on my phone it was streaming at 2mbps despite everything being set to 10mbps, and my server status said “Indirect” next to it.
I have searched online what this could mean, and used Plex’s support page but I’m getting no where. I’ve tried adding a port number to the router but nothing changed. There’s so many things to try but I can make things worse when I don’t know what I’m doing.
I looked at the reviews of Lit Fibre and someone mentioned to access LAN remotely you have to pay a small monthly fee to get a static address from them. Do you think this might be my issue?
I’m also noticing my Youtube app on my Nvidia shield has become a bit glitchy even though it’s right by the router but that might be nothing to do with Lit Fibre. I have 5 days to decide if I want to cancel so I want to try and get this resolved if anyone can help. Thanks
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [July 1, 2023, 9:51am UTC](https://forums.plex.tv/t/indirect-remote-access-since-new-isp/846074/2 "2023-07-01T09:51:10Z")
Did you already have a look at the related troubleshooting support article?
[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)
#
There’s also a guide with some more details
> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [September 29, 2023, 9:51am UTC](https://forums.plex.tv/t/indirect-remote-access-since-new-isp/846074/3 "2023-09-29T09:51:39Z")
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