# Information for country field inconsistent + multiple countries not getting pulled

**URL:** <https://forums.plex.tv/t/information-for-country-field-inconsistent-multiple-countries-not-getting-pulled/189911>\
**Category:** General Discussions\
**Created:** [April 25, 2017, 10:17am UTC](https://forums.plex.tv/t/information-for-country-field-inconsistent-multiple-countries-not-getting-pulled/189911 "2017-04-25T10:17:05Z")\
**Posts on this page:** 12\
**Page:** 1

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**Author:** ![PrometheanFire](https://avatars.discourse-cdn.com/v4/letter/p/5daacb/32.png) [@PrometheanFire](https://forums.plex.tv/u/PrometheanFire)\
**Post date:** [April 25, 2017, 10:17am UTC](https://forums.plex.tv/t/information-for-country-field-inconsistent-multiple-countries-not-getting-pulled/189911/1 "2017-04-25T10:17:05Z")

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Further delving into the metadata I realized that Plex is populating the country field very inconsistenly. Sometimes it writes CA and then it says Canada, sometimes JP and then Japan on other titles, which is bad for matching and filtering and requires a lot of manual work to fix on larger databases.

I guess this is due to the different sources Plex pulls the data from but I have found no option for Plex to limit it to one. I have for example set the cast info etc. all to IMDB as I find their information to be the most complete. They also have the origin country or countries consistenly all written out and not in short form so I would prefer Plex to go shopping there. Any chance to do that or achieve a somewhat consistent result?

My agent settings for Plex Movie currently are

1. Local Media
2. Plex Movie (all options set to IMDB)
3. Cine Material
4. [Fanart.TV](http://Fanart.TV)

Also I realized that Plex is always pulling only one country even if there are several countries involved in the making of the film. Is there also a way to get all of the information automatically?

Thanks in advance for your help!

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [April 25, 2017, 10:35am UTC](https://forums.plex.tv/t/information-for-country-field-inconsistent-multiple-countries-not-getting-pulled/189911/2 "2017-04-25T10:35:40Z")

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I’d try first to move Plex Movie to the top of the stack.  
Just to prevent embedded metadata from mp4 files to be prioritised. Those can be horribly wrong and inconsistent.

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**Author:** ![PrometheanFire](https://avatars.discourse-cdn.com/v4/letter/p/5daacb/32.png) [@PrometheanFire](https://forums.plex.tv/u/PrometheanFire)\
**Post date:** [April 25, 2017, 11:09am UTC](https://forums.plex.tv/t/information-for-country-field-inconsistent-multiple-countries-not-getting-pulled/189911/3 "2017-04-25T11:09:50Z")

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Thanks Otto. Just tried it, same result unfortunately. Even when leaving out the local data completely so it must be one of the other sources failing here.

Let me give you guys an example:

For this movie

> **[The Congress (2013)](https://www.imdb.com/title/tt1821641/?ref_=nv_sr_1)**
>
> Directed by Ari Folman. With Robin Wright, Harvey Keitel, Jon Hamm, Kodi Smit-McPhee. An aging, out-of-work actress accepts one last job, though the consequences of her decision affect her in ways she didn't consider.

Plex pulls as country: BE (which is inconsistent as it pulls “Belgium” for other movies and incomplete as there are also more countries involved: Germany, Israel, Poland etc.)

Also if there is just one country involved Plex pulls inconsistent data, for example:

> **[Fritz the Cat (1972)](https://www.imdb.com/title/tt0068612/?ref_=nv_sr_1)**
>
> Directed by Ralph Bakshi. With Skip Hinnant, Rosetta LeNoire, John McCurry, Judy Engles. A hypocritical swinging college student cat raises hell in a satiric vision of various elements on the 1960s.

  
Plex pulls as country: USA

for the sequel

> **[The Nine Lives of Fritz the Cat (1974)](https://www.imdb.com/title/tt0071913/?ref_=tt_rec_tti)**
>
> Directed by Robert Taylor. With Skip Hinnant, Reva Rose, Bob Holt, Robert Ridgely. Fritz the Cat may have lost one of his lives in the comics, but in his new movie, he has eight more lives left to go! While his wife screams at him, Fritz lights up a...

  
Plex pulls as country only: US

despite the fact that at least on IMDB it is listed in both cases as USA.

I don’t necessarily mind Plex using short versions for the country but I would like it to handle it consistently to have a clean database. Any ideas?

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<div class="post-metadata">

**Author:** ![PrometheanFire](https://avatars.discourse-cdn.com/v4/letter/p/5daacb/32.png) [@PrometheanFire](https://forums.plex.tv/u/PrometheanFire)\
**Post date:** [April 25, 2017, 11:12am UTC](https://forums.plex.tv/t/information-for-country-field-inconsistent-multiple-countries-not-getting-pulled/189911/4 "2017-04-25T11:12:10Z")

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Oh, and I just found a title where Plex did indeed pull the information for multiple countries as availabe on IMDB:

> **[Extraordinary Tales (2013)](https://www.imdb.com/title/tt3454574/?ref_=nv_sr_1)**
>
> Directed by Raul Garcia. With Christopher Lee, Bela Lugosi, Julian Sands, Guillermo del Toro. An animated anthology of five tales adapted from Edgar Allan Poe's stories.

Here it did pull the full list with Luxembourg, Spain, USA and so on. It gets more and more confusing and inconsistent

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [April 25, 2017, 11:16am UTC](https://forums.plex.tv/t/information-for-country-field-inconsistent-multiple-countries-not-getting-pulled/189911/5 "2017-04-25T11:16:19Z")

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> @PrometheanFire said:  
> [Fritz the Cat (1972) - IMDb](http://www.imdb.com/title/tt0068612/?ref_=nv_sr_1)  
> Plex pulls as country: USA
> 
> for the sequel  
> [The Nine Lives of Fritz the Cat (1974) - IMDb](http://www.imdb.com/title/tt0071913/?ref_=tt_rec_tti)  
> Plex pulls as country only: US

Please post the [Plex XML info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats "Plex XML info") of both of these movies.

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<div class="post-metadata">

**Author:** ![PrometheanFire](https://avatars.discourse-cdn.com/v4/letter/p/5daacb/32.png) [@PrometheanFire](https://forums.plex.tv/u/PrometheanFire)\
**Post date:** [April 25, 2017, 11:31am UTC](https://forums.plex.tv/t/information-for-country-field-inconsistent-multiple-countries-not-getting-pulled/189911/6 "2017-04-25T11:31:56Z")

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For some reasons it won’t show me the XML file (screen just stays blank). Maybe it’s because I am on remote access currently? Than i would have to try again from home tonight.

I guess the info the web shows in non-xml-mode won’t be sufficent, correct?

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [April 25, 2017, 4:09pm UTC](https://forums.plex.tv/t/information-for-country-field-inconsistent-multiple-countries-not-getting-pulled/189911/7 "2017-04-25T16:09:46Z")

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> @PrometheanFire said:  
> For some reasons it won’t show me the XML file (screen just stays blank). Maybe it’s because I am on remote access currently? Than i would have to try again from home tonight.
> 
> I guess the info the web shows in non-xml-mode won’t be sufficent, correct?

Use a different browser. Or try to right click on the white page and tell it to display the page source code.

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<div class="post-metadata">

**Author:** ![PrometheanFire](https://avatars.discourse-cdn.com/v4/letter/p/5daacb/32.png) [@PrometheanFire](https://forums.plex.tv/u/PrometheanFire)\
**Post date:** [April 25, 2017, 4:52pm UTC](https://forums.plex.tv/t/information-for-country-field-inconsistent-multiple-countries-not-getting-pulled/189911/8 "2017-04-25T16:52:39Z")

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Thanks, Source Code worked. Here’s what I get:

For “Fritz the Cat” (USA):

```
<?xml version="1.0" encoding="UTF-8"?>
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="3" librarySectionTitle="Animation" librarySectionUUID="00338588-679d-46e3-b407-346c531b9553" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1492032987">
<Video ratingKey="504" key="/library/metadata/504" guid="com.plexapp.agents.imdb://tt0068612?lang=en" librarySectionID="3" librarySectionKey="/library/sections/3" studio="Film Roman" type="movie" title="Fritz the Cat" contentRating="NC-17" summary="A hypocritical swinging college student cat raises hell in a satiric vision of various elements on the 1960's." rating="6.1" audienceRating="6.0" year="1972" tagline="We're not rated X for nothin', baby!" thumb="/library/metadata/504/thumb/1493118050" art="/library/metadata/504/art/1493118050" duration="4511520" originallyAvailableAt="1972-04-12" addedAt="1492905189" updatedAt="1493118050" chapterSource="media">
<Media videoResolution="576" id="1065" duration="4511520" bitrate="6731" width="720" height="576" aspectRatio="1.33" audioChannels="2" audioCodec="ac3" videoCodec="mpeg2video" container="mkv" videoFrameRate="PAL" videoProfile="main">
<Part accessible="1" exists="1" id="1068" key="/library/parts/1068/1492873108/file.mkv" duration="4511520" file="/share/CACHEDEV1_DATA/Media/Animation/Fritz the Cat (1972)/Fritz the Cat (1972) DVD.mkv" size="3795815226" container="mkv" videoProfile="main">
<Stream id="3007" streamType="1" codec="mpeg2video" index="0" bitrate="6507" language="English" languageCode="eng" anamorphic="1" bitDepth="8" chromaSubsampling="4:2:0" colorRange="tv" colorSpace="bt470bg" frameRate="25.000" height="576" level="8" pixelAspectRatio="16:15" profile="main" refFrames="1" scanType="interlaced" width="720" />
<Stream id="3008" streamType="2" selected="1" default="1" codec="ac3" index="1" channels="2" bitrate="224" language="English" languageCode="eng" audioChannelLayout="stereo" samplingRate="48000" title="Stereo" />
<Stream id="3012" key="/library/streams/3012" streamType="3" selected="1" codec="srt" language="English" languageCode="eng" format="srt" />
</Part>
</Media>
<Genre id="550" filter="genre=550" tag="Animation" />
<Genre id="191" filter="genre=191" tag="Comedy" />
<Genre id="24" filter="genre=24" tag="Drama" />
<Director id="7601" filter="director=7601" tag="Ralph Bakshi" />
<Writer id="7602" filter="writer=7602" tag="Ralph Bakshi" />
<Producer id="7585" filter="producer=7585" tag="Steve Krantz" />
<Country id="55" filter="country=55" tag="USA" />
<Role id="7581" filter="actor=7581" tag="Skip Hinnant" role="Fritz the Cat (voice)" />
<Role id="7603" filter="actor=7603" tag="Rosetta LeNoire" role="(voice)" thumb="http://image.tmdb.org/t/p/original/3HKu8Mo6Afk4ftJZ3euEmHBARNW.jpg" />
<Extras size="0">
</Extras>
</Video>
</MediaContainer>

```

For “The Nine Lives of Fritz the Cat” (US):

```
<?xml version="1.0" encoding="UTF-8"?>
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="3" librarySectionTitle="Animation" librarySectionUUID="00338588-679d-46e3-b407-346c531b9553" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1492032987">
<Video ratingKey="503" key="/library/metadata/503" guid="com.plexapp.agents.imdb://tt0071913?lang=en" librarySectionID="3" librarySectionKey="/library/sections/3" studio="Film Roman" type="movie" title="The Nine Lives of Fritz the Cat" titleSort="Nine Lives of Fritz the Cat" contentRating="R" summary="Fritz the Cat may have lost one of his lives in the comics, but in his new movie, he has eight more lives left to go! While his wife screams at him, Fritz lights up a joint and reminiscences about what could have been." rating="5.4" year="1974" thumb="/library/metadata/503/thumb/1493118060" art="/library/metadata/503/art/1493118060" duration="4575520" originallyAvailableAt="1974-09-18" addedAt="1492905189" updatedAt="1493118060" chapterSource="mixed" ratingImage="imdb://image.rating">
<Media videoResolution="576" id="1064" duration="4575520" bitrate="5473" width="720" height="576" aspectRatio="1.33" audioChannels="2" audioCodec="ac3" videoCodec="mpeg2video" container="mkv" videoFrameRate="PAL" videoProfile="main">
<Part accessible="1" exists="1" id="1067" key="/library/parts/1067/1492874413/file.mkv" duration="4575520" file="/share/CACHEDEV1_DATA/Media/Animation/The Nine Lives of Fritz the Cat (1974)/The Nine Lives of Fritz the Cat (1974) DVD.mkv" size="3130193363" container="mkv" videoProfile="main">
<Stream id="3005" streamType="1" codec="mpeg2video" index="0" bitrate="5249" language="English" languageCode="eng" anamorphic="1" bitDepth="8" chromaSubsampling="4:2:0" colorRange="tv" frameRate="25.000" height="576" level="8" pixelAspectRatio="16:15" profile="main" refFrames="1" scanType="interlaced" width="720" />
<Stream id="3006" streamType="2" selected="1" default="1" codec="ac3" index="1" channels="2" bitrate="224" language="English" languageCode="eng" audioChannelLayout="stereo" samplingRate="48000" title="Stereo" />
</Part>
</Media>
<Genre id="550" filter="genre=550" tag="Animation" />
<Genre id="191" filter="genre=191" tag="Comedy" />
<Director id="7577" filter="director=7577" tag="Robert Taylor" />
<Writer id="7578" filter="writer=7578" tag="Robert Taylor" />
<Writer id="7579" filter="writer=7579" tag="Eric Monte" />
<Writer id="7580" filter="writer=7580" tag="Fred Halliday" />
<Producer id="7585" filter="producer=7585" tag="Steve Krantz" />
<Country id="5365" filter="country=5365" tag="US" />
<Role id="7581" filter="actor=7581" tag="Skip Hinnant" role="Fritz" />
<Role id="7582" filter="actor=7582" tag="Reva Rose" role="Fritz' Old Lady" />
<Role id="7583" filter="actor=7583" tag="Bob Holt" role="Many voices" />
<Role id="7584" filter="actor=7584" tag="Robert Ridgely" role="" />
<Role id="11454" filter="actor=11454" tag="Fred Smoot" role="" />
<Role id="11455" filter="actor=11455" tag="Dick Whittington" role="" />
<Role id="11456" filter="actor=11456" tag="Luke Walker" role="" />
<Role id="11457" filter="actor=11457" tag="Peter Leeds" role="Juan" />
<Role id="11458" filter="actor=11458" tag="Louisa Moritz" role="Chita (Juan's Sister)" />
<Role id="11459" filter="actor=11459" tag="Larry Moss" role="" />
<Extras size="0">
</Extras>
</Video>
</MediaContainer>

```

Thanks again for your help Otto!

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [April 25, 2017, 6:41pm UTC](https://forums.plex.tv/t/information-for-country-field-inconsistent-multiple-countries-not-getting-pulled/189911/9 "2017-04-25T18:41:36Z")

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OK. Both movies are ‘matched’ with the Plex Movie agent.  
Were they added into your library at around the same time  
or was there a significant time between the two?

Have you tried to refresh both movies?

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<div class="post-metadata">

**Author:** ![PrometheanFire](https://avatars.discourse-cdn.com/v4/letter/p/5daacb/32.png) [@PrometheanFire](https://forums.plex.tv/u/PrometheanFire)\
**Post date:** [April 25, 2017, 9:31pm UTC](https://forums.plex.tv/t/information-for-country-field-inconsistent-multiple-countries-not-getting-pulled/189911/10 "2017-04-25T21:31:04Z")

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Yes, both were added at the same time.

General refresh did nothing, individual refreshes however did the trick on 95% of the cases. The rest I will do manually.

I will keep an eye on the issue see if it reappears. Thanks a lot for your help Otto!

---

<div class="post-metadata">

**Author:** ![PrometheanFire](https://avatars.discourse-cdn.com/v4/letter/p/5daacb/32.png) [@PrometheanFire](https://forums.plex.tv/u/PrometheanFire)\
**Post date:** [September 1, 2017, 11:11am UTC](https://forums.plex.tv/t/information-for-country-field-inconsistent-multiple-countries-not-getting-pulled/189911/11 "2017-09-01T11:11:36Z")

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Sorry, I need to pull this up again as it keeps happening. A manual refresh will solve it here and there, but on some movies I need to do more than 10 refreshes til Plex gets it right, some don’t react at all. I got over 500 movies and shows having a wrong country tag (FR instead of France etc.) and showing only one country with like FR even if more countries have been involved.

Anyone found a workable solution for this yet?

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 11:10pm UTC](https://forums.plex.tv/t/information-for-country-field-inconsistent-multiple-countries-not-getting-pulled/189911/12 "2020-01-07T23:10:31Z")

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