# Installation failed | Unclaimed server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, fire-tv\ **Created:** [January 3, 2022, 1:44am UTC](https://forums.plex.tv/t/installation-failed-unclaimed-server/768130 "2022-01-03T01:44:22Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![pfzlsk](https://avatars.discourse-cdn.com/v4/letter/p/ecb155/32.png) [@pfzlsk](https://forums.plex.tv/u/pfzlsk)\ **Post date:** [January 3, 2022, 1:44am UTC](https://forums.plex.tv/t/installation-failed-unclaimed-server/768130/1 "2022-01-03T01:44:22Z")
Server Version#: 1.25.2.5319 Player Version#: Since early December I have been having connection problems between my PMS and my Plex client on FireTV. Finally it got bad enough that I looked around Setting and found a message that installation of the latest software update failed. I tried a repair from the installation file but that did not fix the issue. I then tried a new install from the installation file and that also failed, but with a new issue, and Server Unclaimed error. Pressing the “Claim Server” button does not fix the issue. ![image](https://global.discourse-cdn.com/plex/original/4X/3/a/e/3ae1c7331001c7d734b4ecb73d0073c19b88ffcf.png) Now none of my clients see my server. I then tried an uninstall with Revo uninstaller which removed all registry entries and residual files, then re-installed. Still no change. A search of the resources on this site points to the possibility of a certificate issue with respect to my account, but I don’t know how to fix that. Can anyone help, please? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 3, 2022, 1:45am UTC](https://forums.plex.tv/t/installation-failed-unclaimed-server/768130/2 "2022-04-03T01:45:21Z")
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