# Installation not working **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [July 29, 2025, 11:28am UTC](https://forums.plex.tv/t/installation-not-working/927434 "2025-07-29T11:28:58Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![johnchristy387](https://avatars.discourse-cdn.com/v4/letter/j/d9b06d/32.png) [@johnchristy387](https://forums.plex.tv/u/johnchristy387)\ **Post date:** [July 29, 2025, 11:28am UTC](https://forums.plex.tv/t/installation-not-working/927434/1 "2025-07-29T11:28:59Z")
Hello, im trying to setup a new plex media server but its not working for some reason. soon after i go to the web url and login using my email email im getting an error : Not authorized You do not have access to this server. You may be able to claim it by choosing “Open Plex…” from the Plex menu in the macOS menu bar or Windows system tray. For more troubleshooting tips, see our . I tried all sort of method to troubleshoot including using a claim code but its just not working. i also reinstalled plex media server twice in my ubuntu server. Any idea what could be the issue? I was able to access theweb and login once. But I couldn’t add my media directory so i reinstalled the media server. root@server # journalctl -u plexmediaserver -n 50 --no-pager Jul 29 18:09:48 server systemd[1]: Starting Plex Media Server… Jul 29 18:09:48 server systemd[1]: Started Plex Media Server. Jul 29 18:22:28 server systemd[1]: Stopping Plex Media Server… Jul 29 18:22:28 server systemd[1]: plexmediaserver.service: Deactivated successfully. Jul 29 18:22:28 server systemd[1]: Stopped Plex Media Server. Jul 29 18:22:28 server systemd[1]: plexmediaserver.service: Consumed 23.181s CPU time. Jul 29 18:22:28 server systemd[1]: Starting Plex Media Server… Jul 29 18:22:28 server systemd[1]: Started Plex Media Server. Jul 29 18:39:10 server systemd[1]: Stopping Plex Media Server… Jul 29 18:39:10 server systemd[1]: plexmediaserver.service: Deactivated successfully. Jul 29 18:39:10 server systemd[1]: Stopped Plex Media Server. Jul 29 18:39:10 server systemd[1]: plexmediaserver.service: Consumed 4.962s CPU time. Jul 29 18:41:05 server systemd[1]: Starting Plex Media Server… Jul 29 18:41:05 server systemd[1]: Started Plex Media Server. Jul 29 18:46:25 server systemd[1]: Stopping Plex Media Server… Jul 29 18:46:25 server systemd[1]: plexmediaserver.service: Deactivated successfully. Jul 29 18:46:25 server systemd[1]: Stopped Plex Media Server. Jul 29 18:46:25 server systemd[1]: plexmediaserver.service: Consumed 22.616s CPU time. Jul 29 18:48:52 server systemd[1]: Starting Plex Media Server… Jul 29 18:48:52 server systemd[1]: Started Plex Media Server. Jul 29 18:51:32 server systemd[1]: Stopping Plex Media Server… Jul 29 18:51:32 server systemd[1]: plexmediaserver.service: Deactivated successfully. Jul 29 18:51:32 server systemd[1]: Stopped Plex Media Server. Jul 29 18:51:32 server systemd[1]: plexmediaserver.service: Consumed 3.553s CPU time. Jul 29 18:51:32 server systemd[1]: Starting Plex Media Server… Jul 29 18:51:32 server systemd[1]: Started Plex Media Server. Jul 29 18:55:36 server systemd[1]: Stopping Plex Media Server… Jul 29 18:55:36 server systemd[1]: plexmediaserver.service: Deactivated successfully. Jul 29 18:55:36 server systemd[1]: Stopped Plex Media Server. Jul 29 18:55:36 server systemd[1]: plexmediaserver.service: Consumed 3.383s CPU time. Jul 29 18:55:36 server systemd[1]: Starting Plex Media Server… Jul 29 18:55:36 server systemd[1]: Started Plex Media Server. Jul 29 18:56:33 server systemd[1]: Stopping Plex Media Server… Jul 29 18:56:33 server systemd[1]: plexmediaserver.service: Deactivated successfully. Jul 29 18:56:33 server systemd[1]: Stopped Plex Media Server. Jul 29 18:56:33 server systemd[1]: plexmediaserver.service: Consumed 2.801s CPU time. Jul 29 19:00:37 server systemd[1]: Starting Plex Media Server… Jul 29 19:00:37 server systemd[1]: Started Plex Media Server. Jul 29 19:03:54 server systemd[1]: Stopping Plex Media Server… Jul 29 19:03:54 server systemd[1]: plexmediaserver.service: Deactivated successfully. Jul 29 19:03:54 server systemd[1]: Stopped Plex Media Server. Jul 29 19:03:54 server systemd[1]: plexmediaserver.service: Consumed 3.187s CPU time. ---
**Author:** ![darganbright56](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/darganbright56/32/291111_2.png) [@darganbright56](https://forums.plex.tv/u/darganbright56)\ **Post date:** [July 29, 2025, 4:59pm UTC](https://forums.plex.tv/t/installation-not-working/927434/2 "2025-07-29T16:59:17Z")
Probably best to use ChuckPA’s User Credential Reset Tool: [https://github.com/ChuckPa/UserCredentialReset](https://github.com/ChuckPa/UserCredentialReset) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [July 29, 2025, 11:31pm UTC](https://forums.plex.tv/t/installation-not-working/927434/3 "2025-07-29T23:31:56Z")
I would start with a copy of your [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) could be DNS issues, or a host of other things that need addressed in your setup. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 30, 2025, 3:58am UTC](https://forums.plex.tv/t/installation-not-working/927434/4 "2025-07-30T03:58:20Z")
Definitely need the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ZIP / tar.gz to start Get into `"/var/lib/plexmediaserver/Library/Application Support/Plex Media Server"` (if using the native package). ```auto sudo tar cfz /tmp/PlexLogs.tar.gz ./Logs ``` Next, upload / attach the /tmp/PlexLogs.tar.gz here ---
**Author:** ![johnchristy387](https://avatars.discourse-cdn.com/v4/letter/j/d9b06d/32.png) [@johnchristy387](https://forums.plex.tv/u/johnchristy387)\ **Post date:** [July 30, 2025, 1:17pm UTC](https://forums.plex.tv/t/installation-not-working/927434/5 "2025-07-30T13:17:42Z")
> [@ChuckPa](#): > > ```auto > sudo tar cfz /tmp/PlexLogs.tar.gz ./Logs > > ``` Thanks for the replies. I tried to use that password reset utility but it was not successful - root@server /var/lib/plexmediaserver/Library/Application Support/Plex Media Server # ./UserCredentialReset.sh ./UserCredentialReset.sh: line 7: syntax error near unexpected token `newline' ./UserCredentialReset.sh: line 7: `’ @ChuckPa I have gathered the logs as requested. My requirement is simple, I just wanted to install Plex, add a library path (/home/mediia/Downloads) and let it detect the files within this directory path. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 30, 2025, 3:31pm UTC](https://forums.plex.tv/t/installation-not-working/927434/6 "2025-07-30T15:31:37Z")
@johnchristy387 Thank you for the logs. I found the error immediately. Your LAN adapter is a 94.x.x.x address. This is a WAN IP range. It’s not in the expected RFC-1918 block as defined by IETF > **[Private network](https://en.wikipedia.org/wiki/Private_network)** > > In Internet networking, a private network is a computer network that uses a private address space of IP addresses. These addresses are commonly used for local area networks (LANs) in residential, office, and enterprise environments. Both the IPv4 and the IPv6 specifications define private IP address ranges. > Most Internet service providers (ISPs) allocate only a single publicly routable IPv4 address to each residential customer, but many homes have more than one computer, smartphone, or other Int... What is your network topology? ISP → Modem/Router → PMS server? -or- ISP → PMS server ? ---
**Author:** ![johnchristy387](https://avatars.discourse-cdn.com/v4/letter/j/d9b06d/32.png) [@johnchristy387](https://forums.plex.tv/u/johnchristy387)\ **Post date:** [July 31, 2025, 5:58am UTC](https://forums.plex.tv/t/installation-not-working/927434/7 "2025-07-31T05:58:17Z")
Hi @ChuckPa I’m gonna be honest. I have no idea. This is a dedicated server I bought from a service provider. Not something I host personally. The IP you shared is the public IP address of the dedi server. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 31, 2025, 7:43am UTC](https://forums.plex.tv/t/installation-not-working/927434/8 "2025-07-31T07:43:55Z")
@johnchristy387 About to go offline for the night here but wanted to give some help. 1. Download my UserCredentialReset.sh script on your computer then upload to the server machine you have 2. Extract the tar file 3. Give the .sh file permission to execute (All in the README.md) Now, to use. 1. Make certain Plex is stopped 2. “scp” the tar.gz to the machine 3. “ssh” into it (login) and get the command line. 4. On the ssh session, extract the tar file contents. (per the README on github) 5. Make the script “executable” so you can run it. 6. As root, use sudo command to do it ```auto sudo chmod +x UserCredentialReset.sh sudo ./UserCredentialReset.sh ``` 1. it will wait for you to get a Claim Token 2. Go to [https://plex.tv/claim](https://plex.tv/claim) 3. It gives a token 4. Click to copy it into your browser 5. Return to the ssh session 6. PASTE the token from the browser into the ssh session 7. Hit enter after you see the text showing there 8. After a few seconds, you’ll see your username and password confirmed by the script ( it has authenticated and attached the server to your account) 9. Start Plex 10. Now open it using [https://app.plex.tv](https://app.plex.tv) 11. You can close the SSH session. Setup the machine however you deem appropriate. ---
**Author:** ![johnchristy387](https://avatars.discourse-cdn.com/v4/letter/j/d9b06d/32.png) [@johnchristy387](https://forums.plex.tv/u/johnchristy387)\ **Post date:** [July 31, 2025, 10:50am UTC](https://forums.plex.tv/t/installation-not-working/927434/9 "2025-07-31T10:50:47Z")
Hi @ChuckPa thanks so much it worked.. root@server # ./UserCredentialReset.sh -p “/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Preferences.xml” ``` Plex Media Server user credential reset and reclaim tool (User-Defined) ``` This utility will reset the server’s credentials. It will next reclaim the server for you using a Plex Claim token you provide from [https://plex.tv/claim](https://plex.tv/claim) Using given Preferences path: ‘/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Preferences.xml’ Please enter Plex Claim Token copied from [http://plex.tv/claim](http://plex.tv/claim) : claim-xxxxxxxxxxxxxx Clearing Preferences.xml Getting new credentials from Plex.tv Claim completed without errors. Username: xxxxxxxxxxx Email: xxxxxxxxx Now I’m able to access the web panel. But may I know why you asked me to access [https://app.plex.tv/](https://app.plex.tv/) instead [http://myip:32400/web/index.html](http://myip:32400/web/index.html)? May be this is a very silly question, but this is the reason i messed up the install and tried to reinstall it again. How do I configure my media path in plex? I saw online guides where it’s asking users to add library etc but I don’t see such an option. I simply need plex to scan this directory for media files: /home/media/Downloads Thanks so much ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 31, 2025, 10:56am UTC](https://forums.plex.tv/t/installation-not-working/927434/10 "2025-07-31T10:56:47Z")
> [@johnchristy387](#): > > I simply need plex to scan this directory for media files: /home/media/Downloads Don’t let Plex scan folders which could potentially contain half-downloaded files. Don’t point Plex to folders which contain a mix of media types. Movies are different from series, are different from music, is different from photos. When you create your libraries in Plex, you tell the library which folder(s) it shall scan for media. [https://support.plex.tv/articles/categories/plex-media-server/libraries/](https://support.plex.tv/articles/categories/plex-media-server/libraries/) [https://support.plex.tv/articles/categories/your-media/](https://support.plex.tv/articles/categories/your-media/) ---
**Author:** ![johnchristy387](https://avatars.discourse-cdn.com/v4/letter/j/d9b06d/32.png) [@johnchristy387](https://forums.plex.tv/u/johnchristy387)\ **Post date:** [July 31, 2025, 11:25am UTC](https://forums.plex.tv/t/installation-not-working/927434/11 "2025-07-31T11:25:40Z")
Ok that;s fine. But how to I add the library and to go through that setup guide? I read this article - [https://support.plex.tv/articles/200288926-creating-libraries/](https://support.plex.tv/articles/200288926-creating-libraries/) but couldn’t find the setting icon? ![image](https://global.discourse-cdn.com/plex/original/4X/f/3/f/f3f4314c5f029d8d76b6b1d63acb5dc7377339e9.jpeg) When i clicked the server icon it’s saying something unrelated: app.plex.tv is unable to connect to “server” securely Its “Secure connections” setting may be set to disabled, or you may need to adjust some settings on your network. Then it’s asking me to download windows server? I’m sorry if im missing something very very basic here, but it;s really confusing. Where is this “Browse for media folder” wizard? how do I access it? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 31, 2025, 11:27am UTC](https://forums.plex.tv/t/installation-not-working/927434/12 "2025-07-31T11:27:24Z")
The fact that your server’s name still appears with a red exclamation mark on the left side bar means, that you still haven’t succeeded with claiming the server. Try clicking on it, to see if there is more than one item to select. ---
**Author:** ![johnchristy387](https://avatars.discourse-cdn.com/v4/letter/j/d9b06d/32.png) [@johnchristy387](https://forums.plex.tv/u/johnchristy387)\ **Post date:** [July 31, 2025, 11:29am UTC](https://forums.plex.tv/t/installation-not-working/927434/13 "2025-07-31T11:29:39Z")
Hm the bash script says I have successfully claimed it. And im able to access the web app. when i click that’s it shows this : ![image](https://global.discourse-cdn.com/plex/original/4X/6/5/a/65acf43ee8395c2ba8bec6b06bd7eed73968a3e1.jpeg) Which doesnt make any sense because my media server is Ubuntu ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 31, 2025, 11:31am UTC](https://forums.plex.tv/t/installation-not-working/927434/14 "2025-07-31T11:31:46Z")
As far as I can see, you have not claimed that server – at least not with the account that you use to post in this here forum. But I defer to @ChuckPa for further investigation, as I have no big clue of Linux in general. ---
**Author:** ![johnchristy387](https://avatars.discourse-cdn.com/v4/letter/j/d9b06d/32.png) [@johnchristy387](https://forums.plex.tv/u/johnchristy387)\ **Post date:** [July 31, 2025, 11:33am UTC](https://forums.plex.tv/t/installation-not-working/927434/15 "2025-07-31T11:33:45Z")
Ok, I just ran the bash script again - can you check now? ``` Plex Media Server user credential reset and reclaim tool (User-Defined) ``` This utility will reset the server’s credentials. It will next reclaim the server for you using a Plex Claim token you provide from [https://plex.tv/claim](https://plex.tv/claim) Using given Preferences path: ‘/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Preferences.xml’ Please enter Plex Claim Token copied from [http://plex.tv/claim](http://plex.tv/claim) : claim-xxxxxxxxxxxxx Clearing Preferences.xml Getting new credentials from Plex.tv Claim completed without errors. Username: xxxxxxxxxxx Email: xxxxxxxxxx Complete. You may restart PMS. ---
**Author:** ![johnchristy387](https://avatars.discourse-cdn.com/v4/letter/j/d9b06d/32.png) [@johnchristy387](https://forums.plex.tv/u/johnchristy387)\ **Post date:** [July 31, 2025, 11:35am UTC](https://forums.plex.tv/t/installation-not-working/927434/16 "2025-07-31T11:35:00Z")
![image](https://global.discourse-cdn.com/plex/original/4X/b/d/2/bd28e2e9261fc5b6138f29b8a1e2952cac4ee0dd.jpeg) 😕 ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 31, 2025, 11:35am UTC](https://forums.plex.tv/t/installation-not-working/927434/17 "2025-07-31T11:35:14Z")
Nope. It looks like you are using a Gmail account for authentication, and don’t have a Plex.tv password. That might be important. ---
**Author:** ![johnchristy387](https://avatars.discourse-cdn.com/v4/letter/j/d9b06d/32.png) [@johnchristy387](https://forums.plex.tv/u/johnchristy387)\ **Post date:** [August 1, 2025, 12:30am UTC](https://forums.plex.tv/t/installation-not-working/927434/18 "2025-08-01T00:30:46Z")
> [@OttoKerner](#): > > Plex.tv Thank you for your reply, but I am not sure how that is relevant. Google SSO is a common integration method on many platforms now. However, I have manually set a password. After attempting to claim it, I received a success message, but I still encounter an error when I click the server. app.plex.tv is unable to connect to “server” securely. Do I need to have an active Plex Pass subscription for this to work? I wanted to purchase that but only after trying. Right now I only have " Remote Watch Pass". ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [August 1, 2025, 2:02am UTC](https://forums.plex.tv/t/installation-not-working/927434/19 "2025-08-01T02:02:27Z")
Can you post a copy of your [server logs?](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![johnchristy387](https://avatars.discourse-cdn.com/v4/letter/j/d9b06d/32.png) [@johnchristy387](https://forums.plex.tv/u/johnchristy387)\ **Post date:** [August 1, 2025, 7:52am UTC](https://forums.plex.tv/t/installation-not-working/927434/20 "2025-08-01T07:52:16Z")
Thank you for your willingness to help. I previously shared the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) but later deleted them, as they contained the IP details of the media server. @ChuckPa if you have any insights on this, please let me know. [Next page](https://forums.plex.tv/t/installation-not-working/927434.md?page=2)