# Installation problem

**URL:** <https://forums.plex.tv/t/installation-problem/693198>\
**Category:** Plex Media Server\
**Tags:** player-windows\
**Created:** [February 21, 2021, 12:22pm UTC](https://forums.plex.tv/t/installation-problem/693198 "2021-02-21T12:22:26Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![murphymatt](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@murphymatt](https://forums.plex.tv/u/murphymatt)\
**Post date:** [February 21, 2021, 12:22pm UTC](https://forums.plex.tv/t/installation-problem/693198/1 "2021-02-21T12:22:27Z")

</div>

Server Version#: 1.21.3.4046  
Player Version#:  
Hello, I am trying to install Plex Server on PC running Windows 10. It comes up with an error “MFPlat.DLL was not found”. It suggests to reinstall, but fresh download and reinstalls make no difference. Screenshot attached. HELP!.

 ![Plex Server - error message 21022021](https://global.discourse-cdn.com/plex/original/3X/d/7/d791ad8dd83c648e89f2b240fcd949834dd7c272.jpeg)

---

<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [February 21, 2021, 12:58pm UTC](https://forums.plex.tv/t/installation-problem/693198/2 "2021-02-21T12:58:11Z")

</div>

Looks like a missing component on your Windows install…  
Have you tried manually installing the Microsoft Media Features Pack?  
[https://answers.microsoft.com/en-us/insider/forum/insider\_wintp-insider\_repair-insiderplat\_pc/the-code-execution-cannot-proceed-because/c26f4252-baee-45a1-ac2a-018a14c43957](https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_repair-insiderplat_pc/the-code-execution-cannot-proceed-because/c26f4252-baee-45a1-ac2a-018a14c43957)

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [February 21, 2021, 1:03pm UTC](https://forums.plex.tv/t/installation-problem/693198/3 "2021-02-21T13:03:47Z")

</div>

If this is a new Windows installation, re-install Windows 10.  
And this time, _don’t_ pick a Windows “N” version (without Windows Media Player).  
Otherwise you’ll have continued isses – at least every time a major upgrade is installed.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 22, 2021, 1:04pm UTC](https://forums.plex.tv/t/installation-problem/693198/4 "2021-05-22T13:04:20Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.