# Installing Plex on a new computer **URL:** \ **Category:** General Discussions\ **Tags:** server-windows\ **Created:** [July 19, 2024, 6:50pm UTC](https://forums.plex.tv/t/installing-plex-on-a-new-computer/883032 "2024-07-19T18:50:27Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Bails](https://avatars.discourse-cdn.com/v4/letter/b/c68b51/32.png) [@Bails](https://forums.plex.tv/u/Bails)\ **Post date:** [July 19, 2024, 6:50pm UTC](https://forums.plex.tv/t/installing-plex-on-a-new-computer/883032/1 "2024-07-19T18:50:28Z")
I just installed a new computer and am trying to get Plex working and I’m not having any success. I was running Plex on a previous computer, but that computer died. Current PC is running Windows 11. I’m able to install Plex Server, but I’m not able to add or edit any of my libraries. When I try to add, I’m able to select the type of library, then name the library, but I can’t get past that. The “Next” button is greyed out. I am also unable to edit any previous libraries. I’d like to just start over fresh, as if I’ve never had Plex before, but I can’t figure out how to do that, after searching this forum and various other things via Google. Can someone please help? Thank you!! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 19, 2024, 10:10pm UTC](https://forums.plex.tv/t/installing-plex-on-a-new-computer/883032/2 "2024-07-19T22:10:06Z")
> [@Bails](#): > > I’d like to just start over fresh, as if I’ve never had Plex before, 1. remove all servers from your account: [https://app.plex.tv/desktop/#!/settings/devices/pms](https://app.plex.tv/desktop/#!/settings/devices/pms) 2. uninstall plex server from your computer: [https://support.plex.tv/articles/201941078-uninstall-plex-media-server/](https://support.plex.tv/articles/201941078-uninstall-plex-media-server/) ---
**Author:** ![Bails](https://avatars.discourse-cdn.com/v4/letter/b/c68b51/32.png) [@Bails](https://forums.plex.tv/u/Bails)\ **Post date:** [July 19, 2024, 11:41pm UTC](https://forums.plex.tv/t/installing-plex-on-a-new-computer/883032/3 "2024-07-19T23:41:23Z")
Thank you for your response, Otto. I did everything you said, and then I re-installed Plex Media Server and Plex for Windows. Everything seemed to be fine. But now, when I go to Home\>More\>Your Media, I get a message saying “Add your media to Plex” and a button to “Get Plex Media Server.” I already have Plex Media Server, correct? After downloading, I installed it. So why am I being asked again to get it? I should add that when I click on the “Get Plex Media Server” button, I am directed to the Microsoft Store’s Plex Media Server page, where it shows that I have it already installed. Incidentally, I downloaded and installed from the Plex website, not the MS Store. I don’t know if that matters? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [July 19, 2024, 11:50pm UTC](https://forums.plex.tv/t/installing-plex-on-a-new-computer/883032/4 "2024-07-19T23:50:38Z")
Are you opening the Plex Media Server‘s bundled web app from the same machine or within the same subnet? If you’re on the same machine, open [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) in order to complete the setup. [https://support.plex.tv/articles/200288586-installation/](https://support.plex.tv/articles/200288586-installation/) ---
**Author:** ![Bails](https://avatars.discourse-cdn.com/v4/letter/b/c68b51/32.png) [@Bails](https://forums.plex.tv/u/Bails)\ **Post date:** [July 20, 2024, 1:53am UTC](https://forums.plex.tv/t/installing-plex-on-a-new-computer/883032/5 "2024-07-20T01:53:25Z")
Thank you, Tom. When I click on that link, “If you’re on the same machine, open [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) in order to complete the setup.” I get a “Not authorized You do not have access to this server.” message. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [July 20, 2024, 8:06am UTC](https://forums.plex.tv/t/installing-plex-on-a-new-computer/883032/6 "2024-07-20T08:06:20Z")
Did you remove the registry items mentioned in Otto‘s link on how to fully uninstall the server? Based on the error message it seems like there’s still some remnants of an old server and Plex therefore considering it’s already associated with a different Plex account (and not letting you in with yours → that’s assuming the old server was running under a different Plex account) ---
**Author:** ![Bails](https://avatars.discourse-cdn.com/v4/letter/b/c68b51/32.png) [@Bails](https://forums.plex.tv/u/Bails)\ **Post date:** [July 20, 2024, 1:52pm UTC](https://forums.plex.tv/t/installing-plex-on-a-new-computer/883032/7 "2024-07-20T13:52:42Z")
Good call. I did NOT remove the registry items that Otto mentioned. My mistake. However, when I went back and went through the uninstall process all over again, this time removing the registry items in that link and rebooting, I am still getting the same result mentioned earlier: after installing Plex Media Server and then trying to add media, I get a message that I need to install PMS. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 20, 2024, 1:54pm UTC](https://forums.plex.tv/t/installing-plex-on-a-new-computer/883032/8 "2024-07-20T13:54:20Z")
You need to claim your server. > [@New Claiming Requirement for Windows](https://forums.plex.tv/t/new-claiming-requirement-for-windows/839096/1): > > Back in Plex Media Server 1.29.2, we introduced some new behavior for macOS. This behavior is now being brought to Plex Media Server for Windows starting with version 1.32.2. Servers will now, by default, need to be claimed (i.e. signed-in to a Plex account). Coinciding with this new requirement, we’re also making some changes to the process for claiming a server. Due to this, the old method of claiming a server will no longer work (simply opening the local, bundled Plex Web client will no lon… ---
**Author:** ![Bails](https://avatars.discourse-cdn.com/v4/letter/b/c68b51/32.png) [@Bails](https://forums.plex.tv/u/Bails)\ **Post date:** [July 20, 2024, 2:48pm UTC](https://forums.plex.tv/t/installing-plex-on-a-new-computer/883032/9 "2024-07-20T14:48:49Z")
I did this, several times, unwittingly. And when I do, I receive this message: ![image](https://global.discourse-cdn.com/plex/original/4X/b/e/0/be0f027e7d7bd96de5ac11d3219cf20f78ae8a20.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 20, 2024, 2:53pm UTC](https://forums.plex.tv/t/installing-plex-on-a-new-computer/883032/10 "2024-07-20T14:53:22Z")
> [@Bails](#): > > I did this What exactly is “this”? There are two methods described in there. Which did you try? ---
**Author:** ![Bails](https://avatars.discourse-cdn.com/v4/letter/b/c68b51/32.png) [@Bails](https://forums.plex.tv/u/Bails)\ **Post date:** [July 20, 2024, 3:47pm UTC](https://forums.plex.tv/t/installing-plex-on-a-new-computer/883032/11 "2024-07-20T15:47:50Z")
I was able to “claim the server.” Thank you for the suggestion. After reading the support article in the screen shot that I attached above, I was apparently able to finally clear everything out for a fresh install. I’m adding media folders now. Otto and Tom, can’t thank you both enough for your quick responses. Your suggestions were very helpful. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 18, 2024, 3:48pm UTC](https://forums.plex.tv/t/installing-plex-on-a-new-computer/883032/12 "2024-10-18T15:48:10Z")
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