# Intel 10500t transcoding 100% cpu, 1% gpu **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [September 11, 2023, 12:28am UTC](https://forums.plex.tv/t/intel-10500t-transcoding-100-cpu-1-gpu/853160 "2023-09-11T00:28:57Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![M18s](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@M18s](https://forums.plex.tv/u/M18s)\ **Post date:** [September 11, 2023, 12:28am UTC](https://forums.plex.tv/t/intel-10500t-transcoding-100-cpu-1-gpu/853160/1 "2023-09-11T00:28:57Z")
Hey guys, I’m trying to figure out why my transcoding is chewing up my CPU, even with one 1080p stream. Movie is stored on a NAS, I have a dedicated mobo,10500 processor & nvme drive just to run plex server and transcode. I have plex pass, hardware acceleration & accelerated encoding is enabled. Using gpuz I can see that the integrated gpu is idling and my cpu is at 100%. As far as I can tell this CPU should do well on hardware encoding settings, although I can’t figure out what I’m doing wrong. Any help is appreciated, thanks! Server Version#: 1.32.5.7349 Player Version#: chrome browser ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [September 11, 2023, 12:51am UTC](https://forums.plex.tv/t/intel-10500t-transcoding-100-cpu-1-gpu/853160/2 "2023-09-11T00:51:35Z")
Does it show (hw) being used in the dashboard when you’re transcoding? ![9eb764b0cea8fac31ed5348d9e89ce821cec11e0 (2)](https://global.discourse-cdn.com/plex/original/4X/9/5/2/952c781a8182d8c2ca1fb4e48b85338c9538acb1.jpeg) Is your server on a Windows machine or on your NAS? Does it make any difference if you disable HDR tone mapping? ---
**Author:** ![M18s](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@M18s](https://forums.plex.tv/u/M18s)\ **Post date:** [September 11, 2023, 2:03am UTC](https://forums.plex.tv/t/intel-10500t-transcoding-100-cpu-1-gpu/853160/3 "2023-09-11T02:03:22Z")
Thanks, that’s helpful. I do not see (hw) on my dashboard, it doesn’t seem like it’s doing hardware decoding. The server is on its own windows machine, it’s only the files that are pulling from a NAS through a smb share. HRD tone mapping doesn’t change anything. ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [September 11, 2023, 2:59am UTC](https://forums.plex.tv/t/intel-10500t-transcoding-100-cpu-1-gpu/853160/4 "2023-09-11T02:59:29Z")
Make sure in the settings you have debug only selected (not verbose) Re-create the problem and wait a few minutes after playback stops Gather your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) from the troubleshooting section and drag the zip file into the box you type in I don’t read logs well enough to diagnose that but someone else should be able to Do you have any subtitles enabled during the failed streams? BTW, to alleviate this issue temporarily you might want to use Plex for Windows instead of a Chrome browser It handles a lot of media much better and you get a lot less files that need to be transcoded to begin with [https://www.plex.tv/media-server-downloads/#plex-app](https://www.plex.tv/media-server-downloads/#plex-app) ---
**Author:** ![M18s](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@M18s](https://forums.plex.tv/u/M18s)\ **Post date:** [September 11, 2023, 5:07am UTC](https://forums.plex.tv/t/intel-10500t-transcoding-100-cpu-1-gpu/853160/5 "2023-09-11T05:07:16Z")
Thanks, no subtitles. Something very weird happened, the problem went away briefly - I even saw the gpu doing the work. After this single time working, it went back to the initial problem. From working to not working this all happened around the same time in the logs: 10pm - 10:05pm Thanks again. [Plex Media Server Logs\_2023-09-10\_21-58-40.zip](https://forums.plex.tv/uploads/short-url/viOBFWQfXP7fLsnIx8brcNwULk0.zip) (3.5 MB) ---
**Author:** ![kd6icz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kd6icz/32/18712_2.png) [@kd6icz](https://forums.plex.tv/u/kd6icz)\ **Post date:** [September 24, 2023, 4:58pm UTC](https://forums.plex.tv/t/intel-10500t-transcoding-100-cpu-1-gpu/853160/6 "2023-09-24T16:58:14Z")
Hardware transcoding for both Nvidia and Intel have been broken since the update in July when they added the option to choose the hardware and added AMD. If you go back and install 1.32.4.7195 it will work fine. It would be nice if this was fixed but it has been crickets from the developers. ---
**Author:** ![M18s](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@M18s](https://forums.plex.tv/u/M18s)\ **Post date:** [December 1, 2023, 6:02am UTC](https://forums.plex.tv/t/intel-10500t-transcoding-100-cpu-1-gpu/853160/7 "2023-12-01T06:02:19Z")
Hi, circling back here, I’m still getting the same issue of plex not using hardware transcoding. I have tried reverting to Version 1.32.4.7195, the same thing happens. How can I get plex to transcode using hardware? It’s almost unusable right now. ![image](https://global.discourse-cdn.com/plex/original/4X/3/2/e/32e0670d25dc67c4cdcc6b47149faaadc59807cd.png) ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [December 1, 2023, 6:31am UTC](https://forums.plex.tv/t/intel-10500t-transcoding-100-cpu-1-gpu/853160/8 "2023-12-01T06:31:19Z")
What happens if you try to transcode SDR video? Your system is using Intel graphics. On Windows based systems, Intel graphics are not supported for hardware accelerated tone mapping. See [HDR to SDR Tone Mapping](https://support.plex.tv/articles/hdr-to-sdr-tone-mapping/). ---
**Author:** ![M18s](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@M18s](https://forums.plex.tv/u/M18s)\ **Post date:** [December 1, 2023, 6:49am UTC](https://forums.plex.tv/t/intel-10500t-transcoding-100-cpu-1-gpu/853160/9 "2023-12-01T06:49:24Z")
I specced this server with a cpu that had intel quick sync specifically because it was recommended here for transcoding. Will a dedicated GPU work better? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [December 1, 2023, 7:23am UTC](https://forums.plex.tv/t/intel-10500t-transcoding-100-cpu-1-gpu/853160/10 "2023-12-01T07:23:45Z")
If you need to transcode and tonemap 4K HDR media, you can (a) run Linux, or (b) add a Nvidia GPU (per the HDR tone mapping doc linked above). The [Nvidia Encode/Decode Matrix](https://developer.nvidia.com/video-encode-and-decode-gpu-support-matrix-new) lists supported codecs. - You’ll want a card that can decode HEVC 10-bit 4:2:0 video. - Most GTX cards are limited to five simultaneous encodes by Nvidia (Some have no encode capability). - Most RTX/Quadro cards have no pre-set limit (some are limited to 0 or 3 encodes). - The limit is shown in the ENCODE section, in the “Max # of concurrent sessions” column (the limit is on encodes, decodes have no pre-set limit). [Elpamsoft](https://www.elpamsoft.com/?p=Plex-Hardware-Transcoding) has transcoding performance info for Nvidia GPUs. A 1050Ti is the bare minimum. Many people use P2000s. See the “Streams for VMRAM” section on the Elpamsoft page. Basically, the more VRAM the better and avoid 2GB cards. ---
**Author:** ![M18s](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@M18s](https://forums.plex.tv/u/M18s)\ **Post date:** [December 4, 2023, 5:37am UTC](https://forums.plex.tv/t/intel-10500t-transcoding-100-cpu-1-gpu/853160/11 "2023-12-04T05:37:00Z")
@FordGuy61 much appreciated. You pointed me in the right direction and after looking into all this I ended up first transcoding with a Nvidia gpu, and then moving to linux so I could use the intel gpu. Everything is working much better now, thanks. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 3, 2024, 5:37am UTC](https://forums.plex.tv/t/intel-10500t-transcoding-100-cpu-1-gpu/853160/12 "2024-03-03T05:37:53Z")
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